I’m extremely disappointed with the service I received from Papa John’s, especially from the manager, Miguel. I called regarding my pizza order that was completely messed up—it was supposed to have Alfredo sauce, and there was absolutely none on it. Instead of listening and trying to help, Miguel insisted that he “made it himself” and claimed Alfredo sauce was there, even though it clearly wasn’t.
I explained this was the second time this exact mistake happened with the same kind of pizza, and asked what could be done to fix it. Miguel basically told me there was nothing wrong with my order and offered no solution. To top it all off, he hung up on me after explaining himself. Terrible customer service, zero accountability. Get better management, Papa John's!
marlon gonzalez
My pizza full of ants On today 6/01/2025 i did an order on Papa John's.And I asked for extra tomato sauce and well done. I guess they do not know what is extra tomato sauce and well done because they send my pizza the wrong way. So when I send it back they gave me a call saying they gave me a refund and I ask him why he told me that the manager saw the pizza and she said that the pizza was correct.After that I told him that I want to speak with the manager once I speak to the manager, she saw the pizza and she said that I was right.So she put another order half price and they send another delivery driver.They left the pizza on the floor and it got full of ants. They didn't even knocked on the door I was thinking why it was taking so long so I went outside and by mistake. I also stepped on the box of pizza. So I call back to Papa John's the supervisor told me that she was going to give me a refund she hung up on me and I stay without eating
Atmosphere: 1
Food: 1
Service: 1
Phil-Ann Stevens
So I've been testing a theory. Whenever include the tip the delivery driver always calls to say we need to come to the parking lot to collect. When I DON'T include the tip they ALWAYS come to the door...you know..to collect their tip. I have tested it over and over for delivery from Hialeah location. Just disgusting!!
Service: 1
Marco Antonio Pérez valido
The best
Atmosphere: 5
Food: 5
Service: 5
Alexander Cabrera
I asked for this ham and cheese and they didn't give it to me so the quality is bad it has to improve they lost a good customer
Abraham Abreu
Worst papa John’s IN MIAMI they have never answered the phone since they opened all the managers are grimy and very rude please delete this location we don’t need this in our neighborhood
Blasso
Bad service
Rahima Bedminster
I recently visited the Papa John's location while picking up dinner for my family of four on a Friday evening. I was fortunate enough to be assisted by Manex, the assistant manager, and I must say that his customer service was absolutely top-notch.
Manex went above and beyond to ensure that I got the best value for my money, which is incredibly important in this economy. His mannerable and thoughtful suggestions helped me feed my family on a tight budget without compromising on quality.
What impressed me the most was the leadership qualities Manex displayed throughout my visit. He was attentive, knowledgeable, and genuinely cared about providing an exceptional experience. I truly believe that Manex is a tremendous asset to Papa John's, especially in a neighborhood that values diversity and inclusion.
I have never had such a positive experience at any other location, and I will definitely be returning to this store. In fact, I will specifically request Manex because of the lasting impression he made on me. I've already told a few friends about the wonderful service I received, and I hope the company recognizes Manex’s potential and considers promoting him to a manager. He truly deserves it.
Nobody attends, they don't have less, they don't have prices, no specials, they don't want to sell
adolph anthony
Great pizza , helpful Mgr.
Stefhani Gutierrez
Everything was good, I was very satisfied with the service, it was fast and the pizza and garlic rolls were good.
Atmosphere: 3
Food: 3
Service: 3
Stefhani Rodriguez
Everything was good, I was very satisfied with the service, it was fast and the pizza and garlic rolls were good.
Atmosphere: 3
Food: 3
Service: 3
G Lima
Lisa was super helpful and polite even though it was EXTREMELY busy on Valentine’s Day. Thank you for your wonderful customer service in an area that doesn’t always provide that.
I’m extremely disappointed with the service I received from Papa John’s, especially from the manager, Miguel. I called regarding my pizza order that was completely messed up—it was supposed to have Alfredo sauce, and there was absolutely none on it. Instead of listening and trying to help, Miguel insisted that he “made it himself” and claimed Alfredo sauce was there, even though it clearly wasn’t.
I explained this was the second time this exact mistake happened with the same kind of pizza, and asked what could be done to fix it. Miguel basically told me there was nothing wrong with my order and offered no solution. To top it all off, he hung up on me after explaining himself.
Terrible customer service, zero accountability. Get better management, Papa John's!
My pizza full of ants
On today 6/01/2025 i did an order on Papa John's.And I asked for extra tomato sauce and well done. I guess they do not know what is extra tomato sauce and well done because they send my pizza the wrong way. So when I send it back they gave me a call saying they gave me a refund and I ask him why he told me that the manager saw the pizza and she said that the pizza was correct.After that I told him that I want to speak with the manager once I speak to the manager, she saw the pizza and she said that I was right.So she put another order half price and they send another delivery driver.They left the pizza on the floor and it got full of ants.
They didn't even knocked on the door I was thinking why it was taking so long so I went outside and by mistake. I also stepped on the box of pizza. So I call back to Papa John's the supervisor told me that she was going to give me a refund she hung up on me and I stay without eating
Atmosphere: 1
Food: 1
Service: 1
So I've been testing a theory. Whenever include the tip the delivery driver always calls to say we need to come to the parking lot to collect. When I DON'T include the tip they ALWAYS come to the door...you know..to collect their tip. I have tested it over and over for delivery from Hialeah location. Just disgusting!!
Service: 1
The best
Atmosphere: 5
Food: 5
Service: 5
I asked for this ham and cheese and they didn't give it to me so the quality is bad it has to improve they lost a good customer
Worst papa John’s IN MIAMI they have never answered the phone since they opened all the managers are grimy and very rude please delete this location we don’t need this in our neighborhood
Bad service
I recently visited the Papa John's location while picking up dinner for my family of four on a Friday evening. I was fortunate enough to be assisted by Manex, the assistant manager, and I must say that his customer service was absolutely top-notch.
Manex went above and beyond to ensure that I got the best value for my money, which is incredibly important in this economy. His mannerable and thoughtful suggestions helped me feed my family on a tight budget without compromising on quality.
What impressed me the most was the leadership qualities Manex displayed throughout my visit. He was attentive, knowledgeable, and genuinely cared about providing an exceptional experience. I truly believe that Manex is a tremendous asset to Papa John's, especially in a neighborhood that values diversity and inclusion.
I have never had such a positive experience at any other location, and I will definitely be returning to this store. In fact, I will specifically request Manex because of the lasting impression he made on me. I've already told a few friends about the wonderful service I received, and I hope the company recognizes Manex’s potential and considers promoting him to a manager. He truly deserves it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Sausage Pizza, Cheese Pizza, Garlic Parmesan Wings, The Meats Pizza
The gentleman working the register was so nice and the food was on point! I will return! Thanks for being so kind and attentive.
Atmosphere: 5
Food: 5
Service: 5
Great pizza as always
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nobody attends, they don't have less, they don't have prices, no specials, they don't want to sell
Great pizza , helpful Mgr.
Everything was good, I was very satisfied with the service, it was fast and the pizza and garlic rolls were good.
Atmosphere: 3
Food: 3
Service: 3
Everything was good, I was very satisfied with the service, it was fast and the pizza and garlic rolls were good.
Atmosphere: 3
Food: 3
Service: 3
Lisa was super helpful and polite even though it was EXTREMELY busy on Valentine’s Day. Thank you for your wonderful customer service in an area that doesn’t always provide that.
Atmosphere: 5
Food: 5
Service: 5
Loading...