Excellent service, great staff, good food, meet owner Otto, excellent guy, 100% recommend
Atmosphere: 5
Food: 5
Service: 5
J.D. Julander
We stopped here for a quick bite on the way to the airport. It was well worth the visit! The server we had was very friendly and the food was excellent. It's a big step above any other fast food hamburger chain I visited.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pincho Sauce, Pincho Burger and Fries, Boujee Burger
juan martinez
Pincho has great food always and great service and if anything goes wrong with your food they will try to resolve it the best way they can Pincho burgers and Kebabs are great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Pincho Burger
MaybeNevermind
Everyone here is nice and they’ve only forgotten my items ONCE after eating/ordering here dozens of times. BUT. Their app sucks. I literally haven’t gone back in months because of it. About a year or two ago, it auto added 15-20% tip with no option to modify the tip (I like tipping in cash)…well, that got resolved after a few months. Recently a few months ago I saw I had rewards and decided to make an order the next day. When I log in, I have no rewards. So I make a complaint on the app. The customer service was atrocious, they said it was an error but didn’t say sorry about that they instead said yeah it was a mistake you don’t have anything. The minimum is a sorry for YOUR mistake. I had to ask for one. They took days to get back to me before doing so and only after I said I’d contact the BBB, then I asked for management and never got a reply. Maybe it’s pride. Maybe it’s ego. I genuinely used to love eating pincho but I won’t go where I’m disrespected, particularly since I usually ordered pickup or delivery and I mainly would deal with the app. If they change the app maybe I’ll go back, until then my money and my family, friends etc. (all who suggest pincho) will not be eating there. My mom suggested it today and we’re getting fritas instead. I just can’t do it. Maybe I’ll eat there in person one day, maybe, because it’s really the app that’s the issue.
Valerie Joss
Used to loved this place and it was always 5/5 but this past visit I noticed they changed their buns and their burger patties. These changes were not for the better and lowered the taste to more of a cafeteria style burger. I’m hoping these aren’t permanent changes and plan to visit again in hopes their product will be back up to their usual standards ??
WOW THE BURGER IS SO YUMMY AND
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce, Steak, Pincho Burger, Cilantro Sauce, French Fries, Steak Kebab
Excellent burgers, don't sleep on their plates and hot dogs either. Absolutely worth their cost.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pincho Burger and Fries, Vaca Frita Bowl
Very delicious I recommend it
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Vaca Frita Bowl, Pincho Burger
Great food and experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vaca Frita Bowl, Pincho Burger
The rather small portion of meat
Atmosphere: 5
Food: 5
Service: 5
Excellent service, great staff, good food, meet owner Otto, excellent guy, 100% recommend
Atmosphere: 5
Food: 5
Service: 5
We stopped here for a quick bite on the way to the airport. It was well worth the visit! The server we had was very friendly and the food was excellent. It's a big step above any other fast food hamburger chain I visited.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pincho Sauce, Pincho Burger and Fries, Boujee Burger
Pincho has great food always and great service and if anything goes wrong with your food they will try to resolve it the best way they can Pincho burgers and Kebabs are great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Pincho Burger
Everyone here is nice and they’ve only forgotten my items ONCE after eating/ordering here dozens of times. BUT. Their app sucks. I literally haven’t gone back in months because of it. About a year or two ago, it auto added 15-20% tip with no option to modify the tip (I like tipping in cash)…well, that got resolved after a few months. Recently a few months ago I saw I had rewards and decided to make an order the next day. When I log in, I have no rewards. So I make a complaint on the app. The customer service was atrocious, they said it was an error but didn’t say sorry about that they instead said yeah it was a mistake you don’t have anything. The minimum is a sorry for YOUR mistake. I had to ask for one. They took days to get back to me before doing so and only after I said I’d contact the BBB, then I asked for management and never got a reply. Maybe it’s pride. Maybe it’s ego. I genuinely used to love eating pincho but I won’t go where I’m disrespected, particularly since I usually ordered pickup or delivery and I mainly would deal with the app. If they change the app maybe I’ll go back, until then my money and my family, friends etc. (all who suggest pincho) will not be eating there. My mom suggested it today and we’re getting fritas instead. I just can’t do it. Maybe I’ll eat there in person one day, maybe, because it’s really the app that’s the issue.
Used to loved this place and it was always 5/5 but this past visit I noticed they changed their buns and their burger patties. These changes were not for the better and lowered the taste to more of a cafeteria style burger. I’m hoping these aren’t permanent changes and plan to visit again in hopes their product will be back up to their usual standards ??
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Very cozy
Atmosphere: 4
Food: 4
Service: 4
The food is spectacular!!! Delicious. Highly recommended. Big and not greasy burgers
Atmosphere: 5
Food: 5
Service: 5
My kids & I love Pinch factory. Thier service, food and restaurant are great. Employee are friendly and serviceable.
Atmosphere: 5
Food: 5
Service: 5
Hialeah location is the best! I almost always pick up and the my order is always right, the Food is always hot and tastes amazing!
Atmosphere: 5
Food: 5
Service: 5
Amazing food and great service.
Atmosphere: 5
Food: 5
Service: 5
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