I’m sharing in hopes of avoiding someone going through what I just went through. I will be reaching out to corporate as well because this is not only unacceptable, unproductive, unprofessional, incompetent but above all it is quite literally illogical. Attached are all mobile orders I have placed at this Wendy’s in one year. This does not include orders placed at the window or using my daughter’s mobile account. As you can see I placed the usual order for my daughter, 2 baconator fries with extra cheese on many occasions (order is 10.68 or so). The extra cheese is always given on the side. There have been times they have forgotten and quickly correct the mistake and service is still considered satisfactory. Today when I pull up to the window I check and once again I don’t have the cheese sauce. I politely let them know and don’t anticipate any issues as this happens more often than not. The young man tells the manager who proceeds to come to the window to let me know the extra cheese is in the fries. I advised I paid an additional $1.20 and I would like it on the side. She said fine but said to give her back the fries because she can’t give the additional cheese which was included in the order. I was literally bewildered and astounded at the ridiculousness of what I just heard. This lady who declared herself the manager of the establishment took the fries. Prepared 2 new fries with one scoop of cheese, so I wouldn’t reap the benefit of 1 extra scoop of cheese per order. So, her logical brain instead opted to waste 2 batches of fries, 2 batches of bacon, the containers, the bag, napkins and most importantly upset the customer who was pretty loyal to that Wendy’s and Wendy’s altogether as my preference when getting fast food. How does this make any sense at all? Wendy’s do better. Please train your managers and with such fierce competition you can’t lose any customers. I will now venture out and find a new preferred fast food joint. I will reach out to corporate and amend this review if the response is acceptable.
Atmosphere: 1
Food: 3
Service: 1
Rupert M
They provide proper coffee lids with the sip holes.
Wes Sanders
Despite having close to 50 teenagers inside ordering food, my mobile order was delivered hot, fresh and fast. The team working today are awesome. Greatly appreciated 👏
Food: 5
Service: 5
Gina de la Vina
This Wendy's has the best employees! My drive-thru experience every time is Fabulous! Super polite and friendly. Super super pleased with this particular one
Atmosphere: 5
Food: 5
Service: 5
Kenneth Rizzo
The food was delicious 😋 and the service was okay.
Atmosphere: 4
Food: 5
Service: 3
Carlos Hernandez
great service and staff
Atmosphere: 5
Food: 5
Service: 5
Justin Case
Super embarrassing to waist money and get home to a hungry family just to offer shit. The food was shit.
Atmosphere: 1
Food: 1
Service: 1
Thomas Russo
Requested no onions on my burger. Received onions on my burger which was not the first time it's happened. Wish I didn't have to check my order but apparently I have to. The order-taker at drive-thru repeated it to me that I did not want onions.
Atmosphere: 1
Food: 1
Service: 3
yamabushisama
I come into this resturant everyday and today i orderd a large chilly and noticed a finger or toe nail in it. A few time i noticed the chill taste different and now i know why. Im mad i feel sick and the staff and mangers just looked at me like it was all good i beg everyone if you eat here check your food and if it tase diffeeent dont east it. My god this is nasty and scary as manger or staff is contaminating customers food.
Atmosphere: 1
Food: 1
Service: 1
Doreen Nestell
They don't know ingredients or type of oil used in fryer? Not sure they even understood my question... Even the manager that came was not understanding English or my question. Then came back after going to check ingredients on the package and she was still unsure or clear about it. It's sad! Hablo y entiendo ambos idiomas. Incluso intenté preguntarle en español pero ella todavía no estaba segura.
The fries were undercooked and halfway through eating my burger I realized the meat was very pink and possibly undercooked as well….Here’s hoping I don’t get food poisoning due to poor food handling. Do yourself a favor and avoid this location entirely.
Food: 1
Diana Martinez
The baconator burgers are not even close to what is seeing on the tv commercials. Half a piece of bacon through the whole sandwich. Wilted Lettuce tomatoe a joke. Horrible. At times drive thru order incomplete or ítem missing.
Atmosphere: 1
Food: 1
Service: 1
Raymundo
The current employees have ruined the place.
Atmosphere: 1
Food: 2
Service: 1
Eddy Quintero
Excellent place to have a good time and enjoy food
Atmosphere: 5
Food: 5
Service: 5
FABIAN SERRANO
The employees and manager of this place are rude. A woman came making a complaint and the employees not only did not please her but verbally abused her. The employees are all Cubans and continue with their bad habits brought from their country
I’m sharing in hopes of avoiding someone going through what I just went through. I will be reaching out to corporate as well because this is not only unacceptable, unproductive, unprofessional, incompetent but above all it is quite literally illogical. Attached are all mobile orders I have placed at this Wendy’s in one year. This does not include orders placed at the window or using my daughter’s mobile account. As you can see I placed the usual order for my daughter, 2 baconator fries with extra cheese on many occasions (order is 10.68 or so). The extra cheese is always given on the side. There have been times they have forgotten and quickly correct the mistake and service is still considered satisfactory. Today when I pull up to the window I check and once again I don’t have the cheese sauce. I politely let them know and don’t anticipate any issues as this happens more often than not. The young man tells the manager who proceeds to come to the window to let me know the extra cheese is in the fries. I advised I paid an additional $1.20 and I would like it on the side. She said fine but said to give her back the fries because she can’t give the additional cheese which was included in the order. I was literally bewildered and astounded at the ridiculousness of what I just heard. This lady who declared herself the manager of the establishment took the fries. Prepared 2 new fries with one scoop of cheese, so I wouldn’t reap the benefit of 1 extra scoop of cheese per order. So, her logical brain instead opted to waste 2 batches of fries, 2 batches of bacon, the containers, the bag, napkins and most importantly upset the customer who was pretty loyal to that Wendy’s and Wendy’s altogether as my preference when getting fast food. How does this make any sense at all? Wendy’s do better. Please train your managers and with such fierce competition you can’t lose any customers. I will now venture out and find a new preferred fast food joint. I will reach out to corporate and amend this review if the response is acceptable.
Atmosphere: 1
Food: 3
Service: 1
They provide proper coffee lids with the sip holes.
Despite having close to 50 teenagers inside ordering food, my mobile order was delivered hot, fresh and fast. The team working today are awesome. Greatly appreciated 👏
Food: 5
Service: 5
This Wendy's has the best employees! My drive-thru experience every time is Fabulous! Super polite and friendly. Super super pleased with this particular one
Atmosphere: 5
Food: 5
Service: 5
The food was delicious 😋 and the service was okay.
Atmosphere: 4
Food: 5
Service: 3
great service and staff
Atmosphere: 5
Food: 5
Service: 5
Super embarrassing to waist money and get home to a hungry family just to offer shit. The food was shit.
Atmosphere: 1
Food: 1
Service: 1
Requested no onions on my burger. Received onions on my burger which was not the first time it's happened. Wish I didn't have to check my order but apparently I have to. The order-taker at drive-thru repeated it to me that I did not want onions.
Atmosphere: 1
Food: 1
Service: 3
I come into this resturant everyday and today i orderd a large chilly and noticed a finger or toe nail in it. A few time i noticed the chill taste different and now i know why. Im mad i feel sick and the staff and mangers just looked at me like it was all good i beg everyone if you eat here check your food and if it tase diffeeent dont east it. My god this is nasty and scary as manger or staff is contaminating customers food.
Atmosphere: 1
Food: 1
Service: 1
They don't know ingredients or type of oil used in fryer? Not sure they even understood my question... Even the manager that came was not understanding English or my question. Then came back after going to check ingredients on the package and she was still unsure or clear about it. It's sad! Hablo y entiendo ambos idiomas. Incluso intenté preguntarle en español pero ella todavía no estaba segura.
Food: 3
Service: 1
Restaurantji Recommends
The fries were undercooked and halfway through eating my burger I realized the meat was very pink and possibly undercooked as well….Here’s hoping I don’t get food poisoning due to poor food handling. Do yourself a favor and avoid this location entirely.
Food: 1
The baconator burgers are not even close to what is seeing on the tv
commercials. Half a piece of bacon through the whole sandwich. Wilted Lettuce tomatoe a joke. Horrible. At times drive thru order incomplete or ítem missing.
Atmosphere: 1
Food: 1
Service: 1
The current employees have ruined the place.
Atmosphere: 1
Food: 2
Service: 1
Excellent place to have a good time and enjoy food
Atmosphere: 5
Food: 5
Service: 5
The employees and manager of this place are rude. A woman came making a complaint and the employees not only did not please her but verbally abused her. The employees are all Cubans and continue with their bad habits brought from their country
Service: 1
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