Baskin Robins @holmes beaxh is the worst! We were the first ones in at the time and the last ones served! They need to be more apparent t if there is an ice cream line or order pay line! When brought to their attn they didn’t care! No organization at this restaurant at all, they didn’t even acknowledged us when we walked in
Kristin Thomas
We walked in at 7:50pm and they closed at 8pm. There were two employees that just ignored us. We finally asked are you guys open and the female employee said “our district manager said we could close early.”We responded with your sign says 8pm. The employee just sat on break and did nothing and my wife said the sign says 8pm and the employee flipped my wife off.So we walked down to Holy Cow which had a line out the door but serviced everyone.
Joe Knab
Employee went out of her way to make experience great for our little kids
Spyder3113
A disappointment for a large recognized brand. Staff, we’re not attentive and lacked positive work ethic. Ice cream selection was sparse with many tubs near the bottom so you literally got the ‘bottom of the barrel’. An unfortunate experience for an area with so much competition.
11katherined
We are staying in Anna Maria and I wanted to get a nice ice cream cake for my husband’s birthday! I knew Baskin-Robbins was at the Dunkin place so I called on Friday hoping to get a cake for late Saturday or early Sunday. I was given the number for a different Baskin location and was told to ask for Theresa, the cake decorator. When I got Theresa on the phone and explained what I was looking for, she could not have been more helpful!! She was awaiting an ice cream delivery so she called me back later that day to give me the information I needed. I ended up ordering a chocolate cookie, Oreo fudge creation with chocolate ice cream. I told Theresa I wanted to get it at 7:15 AM on Sunday. She told me it would be there. She even called again on Saturday to confirm my choices. We got to Dunkin early and I honestly was BLOWN away that the cake was there !! It was so delicious that our entire “party” of 6 enjoyed it for two nights!! Theresa is an incredible asset to Baskin and does a GREAT job!!
Derrick Slaugh
The friendliest staff and best ice cream cakes!
Madison C.
Ice cream is amazing...as it's all made the same. The sweet boy at the register was helpful and polite:)) my mom and I came in for ice cream after my sister was kicked out for "not having enough clothes on". The man sat behind the counter and said nothing to us so I ordered my ice cream and he cuts me short saying I needed to order down the line so I ordered and came back and he, then again, stares past me and we wait in this awkward stand of saying nothing. My mom asks him if he got the order he said "no." So I said I wanted two scoops of ice cream in a cup....he said what size...? I said idk I just told the boy two scoops....it was so awkward. He said it's by size and I'm sitting here like yo I don't work here idk I told the boy two scoops. His manager walks past and I look at her no expression on my face and SHE MADE A FACE AT ME said "entitled customers" BRUH I just wanted my ice cream and to leave. As I said Ice cream is good vibes are a lot like curb your enthusiasm I wanted to laugh....
Robin M
Ice cream was good but felt terrible for the girl waiting on us. She just stood there until I asked very politely for a single waffle cone. She never smiled and did not speak. I just felt sorry for someone so sad about their job.
KnDDesMoines_IA
My kids were begging to go here because they have seen commercials, I wish we would have spent our money at a locally owned ice cream shop instead. The employees had no clue what was going on and took forever. We were the only customers in there and it probably took 15 minutes to scoop the ice cream and pay. It also did not feel clean in the store. They also did not have many flavors available. The only positive was that the kids cups were cute and my girls were happy with the ice cream.
Christy Chris Chrissy
We went in there at 7:45 and were told they are closed. I reminded them of the time. After we walked out another lady walked in, and apparently told the same thing because a she walked out also. If the sign on the door says 8:00 for closing, then you should still be serving people up until 8. I’ve worked in places like that when I was a kid, and we never closed until the time on the door. And then we locked the doors. The doors were obviously open and they were very rude.
We went in there at 7:45 and were told they are closed. I reminded them of the time. After we walked out another lady walked in, and apparently told the same thing because a she walked out also. If the sign on the door says 8:00 for closing, then you should still be serving people up until 8. I’ve worked in places like that when I was a kid, and we never closed until the time on the door. And then we locked the doors. The doors were obviously open and they were very rude.
Cesia D.
This is a great place me and my date went here they have great ice cream and bubble tea which is what we tried We both give it 100/5 for sure. And the customer service was the best i had, not a place for dates but it the perfect place for dates and it not too crowded. I recommend this store to everyone and every couple. Hope y'all have fun and a great day come early
299dicks
New clean a great place to get your sugar. In strip mall with lots of parking near Holmes public beach. Great store combo
Jolly Roger
Excellent service! Delicious ice cream! Clean happy environment. The manager was very friendly. Definitely coming back!
Jenny J.
HORRIBLE CUSTOMER SERVICE! Employee Cheri was so rude and not to mention they DO NOT HAVE 31 flavors! No waffle cones available at 8pm and definitely didn't offer to make any. A couple walked out of there once we told them no waffle cones or chocolate ice cream available.Go to another establishment!! If I could make this 0 stars I would!
Baskin Robins @holmes beaxh is the worst! We were the first ones in at the time and the last ones served! They need to be more apparent t if there is an ice cream line or order pay line! When brought to their attn they didn’t care! No organization at this restaurant at all, they didn’t even acknowledged us when we walked in
We walked in at 7:50pm and they closed at 8pm. There were two employees that just ignored us. We finally asked are you guys open and the female employee said “our district manager said we could close early.”We responded with your sign says 8pm. The employee just sat on break and did nothing and my wife said the sign says 8pm and the employee flipped my wife off.So we walked down to Holy Cow which had a line out the door but serviced everyone.
Employee went out of her way to make experience great for our little kids
A disappointment for a large recognized brand. Staff, we’re not attentive and lacked positive work ethic. Ice cream selection was sparse with many tubs near the bottom so you literally got the ‘bottom of the barrel’. An unfortunate experience for an area with so much competition.
We are staying in Anna Maria and I wanted to get a nice ice cream cake for my husband’s birthday! I knew Baskin-Robbins was at the Dunkin place so I called on Friday hoping to get a cake for late Saturday or early Sunday. I was given the number for a different Baskin location and was told to ask for Theresa, the cake decorator. When I got Theresa on the phone and explained what I was looking for, she could not have been more helpful!! She was awaiting an ice cream delivery so she called me back later that day to give me the information I needed. I ended up ordering a chocolate cookie, Oreo fudge creation with chocolate ice cream. I told Theresa I wanted to get it at 7:15 AM on Sunday. She told me it would be there. She even called again on Saturday to confirm my choices. We got to Dunkin early and I honestly was BLOWN away that the cake was there !! It was so delicious that our entire “party” of 6 enjoyed it for two nights!! Theresa is an incredible asset to Baskin and does a GREAT job!!
The friendliest staff and best ice cream cakes!
Ice cream is amazing...as it's all made the same. The sweet boy at the register was helpful and polite:)) my mom and I came in for ice cream after my sister was kicked out for "not having enough clothes on". The man sat behind the counter and said nothing to us so I ordered my ice cream and he cuts me short saying I needed to order down the line so I ordered and came back and he, then again, stares past me and we wait in this awkward stand of saying nothing. My mom asks him if he got the order he said "no." So I said I wanted two scoops of ice cream in a cup....he said what size...? I said idk I just told the boy two scoops....it was so awkward. He said it's by size and I'm sitting here like yo I don't work here idk I told the boy two scoops. His manager walks past and I look at her no expression on my face and SHE MADE A FACE AT ME said "entitled customers" BRUH I just wanted my ice cream and to leave. As I said Ice cream is good vibes are a lot like curb your enthusiasm I wanted to laugh....
Ice cream was good but felt terrible for the girl waiting on us. She just stood there until I asked very politely for a single waffle cone. She never smiled and did not speak. I just felt sorry for someone so sad about their job.
My kids were begging to go here because they have seen commercials, I wish we would have spent our money at a locally owned ice cream shop instead. The employees had no clue what was going on and took forever. We were the only customers in there and it probably took 15 minutes to scoop the ice cream and pay. It also did not feel clean in the store. They also did not have many flavors available. The only positive was that the kids cups were cute and my girls were happy with the ice cream.
We went in there at 7:45 and were told they are closed. I reminded them of the time. After we walked out another lady walked in, and apparently told the same thing because a she walked out also. If the sign on the door says 8:00 for closing, then you should still be serving people up until 8. I’ve worked in places like that when I was a kid, and we never closed until the time on the door. And then we locked the doors. The doors were obviously open and they were very rude.
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We went in there at 7:45 and were told they are closed. I reminded them of the time. After we walked out another lady walked in, and apparently told the same thing because a she walked out also. If the sign on the door says 8:00 for closing, then you should still be serving people up until 8. I’ve worked in places like that when I was a kid, and we never closed until the time on the door. And then we locked the doors. The doors were obviously open and they were very rude.
This is a great place me and my date went here they have great ice cream and bubble tea which is what we tried We both give it 100/5 for sure. And the customer service was the best i had, not a place for dates but it the perfect place for dates and it not too crowded. I recommend this store to everyone and every couple. Hope y'all have fun and a great day come early
New clean a great place to get your sugar. In strip mall with lots of parking near Holmes public beach. Great store combo
Excellent service! Delicious ice cream! Clean happy environment. The manager was very friendly. Definitely coming back!
HORRIBLE CUSTOMER SERVICE! Employee Cheri was so rude and not to mention they DO NOT HAVE 31 flavors! No waffle cones available at 8pm and definitely didn't offer to make any. A couple walked out of there once we told them no waffle cones or chocolate ice cream available.Go to another establishment!! If I could make this 0 stars I would!