I just had the WORSE experience at this Chic Fil A with a lady named Steph (who says she is a manager). My name is Ammique I went there today at 7:46 AM, which I stop by here every morning after getting off my overnight shifts. Step took my order and I ordered the same breakfast as always a “spicy biscuit meal with a large hash brown and fruit punch Hi C light ice. I then asked her if my hash browns can please be drop fresh, she responded with “We have some ready we try to keep them fresh as possible”. I told her that they have told me that before and my hash browns want fresh. She responded “ that’s why we try to keep them as fresh as possible” I told her I would like them drop Fresh though so I don’t have to have hashbrowns. That’s not fresh. That’s been sitting there. For the third time, she repeated herself again without acknowledging that I went through an issue with this before instead of just dropping fresh hazmat for the customer that was requested. She didn’t ask me do I want her to make the hashbrowns hot? I responded with no because all that’s gonna happen is you’re gonna take the hashbrowns that’s sitting there and we dipped them in the oil and that makes it hard. She said we couldn’t drop fresh hashbrowns for me. I didn’t ask if Ian was in the building today because I had a previous issue with the health scare on the previous order before when I called it and spoke to him and he was supposed to correct something, but he never did, but because of her energy, I wanted to know if another manager was inshe said she was the only manager in the store. I then told her that I didn’t want the food anymore if I couldn’t have fresh hashbrowns, she then said do you want me to make them hot? I asked her what does she mean by hot? She said for her to drop them Fresh I didn’t ask her. Why couldn’t you just say that from the beginning and what’s the difference between me saying Kim our hashbrowns be dropped fresh versus hot I didn’t ask her what was her name and she told me Steph And I said because you’re the only manager here can I have Corporate number she said she doesn’t have their number I told her every store has a corporate number. She then said there is none. That’s when I pulled out my phone and I started to record her and she said it in the video that I could not have corporate‘s number then she tried to Throw me off and disregard me and tell me to call Ian. That’s when I told her I don’t wanna speak to Ian cause he’s somebody else. I need to make a complaint on and she knew that beforehand she then went in the back and started talking for a couple of minutes to someone else and then gave me the corporate‘s number. this was the worst experience at this store all over fresh hashbrowns I’m very disappointed. I’m tired. Just got off work having to deal with this Steph is rude, Unprofessional and I don’t understand how she is a manager. She has no customer service in Chick-fil-A prides theirs on customer service I don’t understand this. I’m contemplating if I wanna upload the video, because this is ridiculous what I went through.
Service: 1
Luigi Martinez
Staff is always friendly. Food comes out fast and is always tasty
Atmosphere: 5
Food: 5
Service: 5
Andrew Duran
Pretty healthy side of fruit
sandra cisneros
I love it very quiet and good service. Some employee always comes to ask if everything is fine or if you need something.
Atmosphere: 5
Food: 5
Service: 5
Olga Guevara
I think is a sweet chicken , not my fuerte.
Atmosphere: 5
Food: 4
Service: 5
Suzie Neaves
2 nd time they bring me the wrong food
Carolyna Soto
Pls open the mobile order lane. If we order in advance I don’t understand why it’s closed and then cars give us a hard time with us skipping them.
Restaurant is very clean. Staff were friendly. The food was good.
Atmosphere: 5
Food: 5
Service: 5
Luis Gonzalez
Staff was super kind and the food was a banger
Atmosphere: 5
Food: 5
Service: 5
Timothy Norton
Food is good, but tell your folks to stop Addressing people as BOSS.
Atmosphere: 4
Food: 4
Service: 4
Ramona Ayala
In the drive through we were taken care of by Tianna. She was sweet, upbeat, courteous and professional. We forgot our wallets at home and had to get it. Thankfully we live right next door. When we got back in line. Tianna served us again and she remembered our order! Thank you Tianna for making a stressful evening so much better. The line was big but it was taken care of immediately with food coming out fast and hot. Service was exceptional. Thank you Tianna and he rest of the Team!!!
Atmosphere: 5
Food: 5
Service: 5
MAX
Is by far the best place to eat in Homestead! Nice people, outstanding atmosphere!
It's a beautiful place
Atmosphere: 5
Food: 5
Service: 5
Best fast food
Atmosphere: 5
Food: 5
Service: 5
Service is supreme✨✨
Atmosphere: 5
Food: 5
Service: 5
I just had the WORSE experience at this Chic Fil A with a lady named Steph (who says she is a manager). My name is Ammique I went there today at 7:46 AM, which I stop by here every morning after getting off my overnight shifts. Step took my order and I ordered the same breakfast as always a “spicy biscuit meal with a large hash brown and fruit punch Hi C light ice. I then asked her if my hash browns can please be drop fresh, she responded with “We have some ready we try to keep them fresh as possible”. I told her that they have told me that before and my hash browns want fresh. She responded “ that’s why we try to keep them as fresh as possible” I told her I would like them drop Fresh though so I don’t have to have hashbrowns. That’s not fresh. That’s been sitting there. For the third time, she repeated herself again without acknowledging that I went through an issue with this before instead of just dropping fresh hazmat for the customer that was requested. She didn’t ask me do I want her to make the hashbrowns hot? I responded with no because all that’s gonna happen is you’re gonna take the hashbrowns that’s sitting there and we dipped them in the oil and that makes it hard. She said we couldn’t drop fresh hashbrowns for me. I didn’t ask if Ian was in the building today because I had a previous issue with the health scare on the previous order before when I called it and spoke to him and he was supposed to correct something, but he never did, but because of her energy, I wanted to know if another manager was inshe said she was the only manager in the store. I then told her that I didn’t want the food anymore if I couldn’t have fresh hashbrowns, she then said do you want me to make them hot? I asked her what does she mean by hot? She said for her to drop them Fresh I didn’t ask her. Why couldn’t you just say that from the beginning and what’s the difference between me saying Kim our hashbrowns be dropped fresh versus hot I didn’t ask her what was her name and she told me Steph And I said because you’re the only manager here can I have Corporate number she said she doesn’t have their number I told her every store has a corporate number. She then said there is none. That’s when I pulled out my phone and I started to record her and she said it in the video that I could not have corporate‘s number then she tried to Throw me off and disregard me and tell me to call Ian. That’s when I told her I don’t wanna speak to Ian cause he’s somebody else. I need to make a complaint on and she knew that beforehand she then went in the back and started talking for a couple of minutes to someone else and then gave me the corporate‘s number. this was the worst experience at this store all over fresh hashbrowns I’m very disappointed. I’m tired. Just got off work having to deal with this Steph is rude, Unprofessional and I don’t understand how she is a manager. She has no customer service in Chick-fil-A prides theirs on customer service I don’t understand this. I’m contemplating if I wanna upload the video, because this is ridiculous what I went through.
Service: 1
Staff is always friendly. Food comes out fast and is always tasty
Atmosphere: 5
Food: 5
Service: 5
Pretty healthy side of fruit
I love it very quiet and good service. Some employee always comes to ask if everything is fine or if you need something.
Atmosphere: 5
Food: 5
Service: 5
I think is a sweet chicken , not my fuerte.
Atmosphere: 5
Food: 4
Service: 5
2 nd time they bring me the wrong food
Pls open the mobile order lane. If we order in advance I don’t understand why it’s closed and then cars give us a hard time with us skipping them.
Restaurantji Recommends
Restaurant is very clean. Staff were friendly.
The food was good.
Atmosphere: 5
Food: 5
Service: 5
Staff was super kind and the food was a banger
Atmosphere: 5
Food: 5
Service: 5
Food is good, but tell your folks to stop
Addressing people as BOSS.
Atmosphere: 4
Food: 4
Service: 4
In the drive through we were taken care of by Tianna. She was sweet, upbeat, courteous and professional. We forgot our wallets at home and had to get it. Thankfully we live right next door. When we got back in line. Tianna served us again and she remembered our order! Thank you Tianna for making a stressful evening so much better. The line was big but it was taken care of immediately with food coming out fast and hot. Service was exceptional. Thank you Tianna and he rest of the Team!!!
Atmosphere: 5
Food: 5
Service: 5
Is by far the best place to eat in Homestead! Nice people, outstanding atmosphere!
Atmosphere: 5
Food: 5
Service: 5
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