Sick and tired of dry chicken, debauchery in the back where I know damn well everyone’s cousin that just came is cooking and the foods crap. Tired of the bs of getting burnt chicken and overcooked rice. Enough is enough. There’s no need for everyone’s tia and tio to work here and have garbage quality products be thrown out.
Bigg Pun
Very good food
S Nihipali
The food was good, typical Pollo Tropical. The staff was pleasant and the wait time minimal. However, the lady cleaning the tables was using a spray bottle labeled glass cleaner, the liquid was blue resembling Windex, and it smelled like glass cleaner. A quick search said the Department of Health recommends against using glass cleaners on food-contact surfaces. That is why this location was given less stars.
Henry Quintero
Notorious for messing up your order in the drive thru. Just go inside that way when they mess up your order, you aren't holding up the rest of the people behind you that will have their orders messed up too.
Jhonattan Valenzuela
The manager was sooo mean in service her shift was around noon and 2 pm today December 24 /24 with t shirt dark green , she seems doing a training with some body else person on training purposes doesn’t even know about cashier job, she also didn’t understand the order being also very rude with me both together the manager on duty was telling me if i don’t understand English being kind of a discrimination with clients for things clients even don’t understand what’s going on with coworkers aren’t doing well the task supposed to do inside the job area completely disrespectful and disorganized
Atmosphere: 1
Food: 5
Service: 1
Amisaday Guerra Jaime
After waiting 10 minutes to place an order to which no one even attended to tell you to wait a moment, we continued to the window to see if they would attend to us, the girl who is there now 12/18/2024 at 10 am, with her bad attitude she said that we couldn't order there when she wasn't even able to respond when we said hello and she was back there for 10 minutes, she wanted us to do the same again line
Atmosphere: 1
Food: 1
Service: 1
Alex
A fantastic work team.. fast 5 stars
Hugo Rocha
Take along time for the food and then the chicken is raw not a good combination.
Can never go wrong with a quarter chicken meal, rice n beans......
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Grilled Chicken
Xiaomaya Triceratops
Online pick-up order fhrough their website. Ordered a 1/2 platter with chicken black beans and rice then ordered a side of black beans and a side of rice. Stated in both the description/notes sections to drain the beans. The smaller one came with less than half the container with beans and the rest juice. There are no beans in the side I ordered. Maybe half a bean. Didn't get a chance to check it until I got home. So disappointed. I used to love PT but, being that this isn't a rare occurence, I don't think I'll be coming to this location or any of the other locations anymore. Half the container, I wouldn't like it but it's an easy mistake. Zero beans in a container I specifically asked to have drained, unacceptable. On top of that, waiting to speak wifh anyone when I come to pick up an order and have multiple people walk by or tell me "One moment" or "one second" and I'm there for fifteen minutes just to ask someone about my pick-up when it isn't busy up front—no line or one person in line—is annoying as well qnd even still I was willing to wait since I don't know what's going on with the delivery orders or drive thru. But I paid my money to get beans and only got bean juice. This was supposed to be my lunch for two days. I wasted money and time. Sucks.
Food: 1
Service: 3
Chrille
Wer wohl nicht spanisch spricht, wird hier verzögert rangenommen. Bei der Bestellung fehlte der Burrito vollkommen. Bei der Nachbestellung und drei Kunden später wurde der falsche zubereitet. Die ursprüngliche Bestellung wurde ganz vergessen, so daß wir nach 15 min nochmal darauf aufmerksam machen mussten. Insgesamt hatte man das Gefühl nicht willkommen hier zu sein.
Atmosphere: 1
Food: 2
Service: 1
dreadz Chino
They offered a free military meal, which was awesome.
Delicious chicken 🐔
Fast pick up on the drive three
Sick and tired of dry chicken, debauchery in the back where I know damn well everyone’s cousin that just came is cooking and the foods crap. Tired of the bs of getting burnt chicken and overcooked rice. Enough is enough. There’s no need for everyone’s tia and tio to work here and have garbage quality products be thrown out.
Very good food
The food was good, typical Pollo Tropical. The staff was pleasant and the wait time minimal. However, the lady cleaning the tables was using a spray bottle labeled glass cleaner, the liquid was blue resembling Windex, and it smelled like glass cleaner. A quick search said the Department of Health recommends against using glass cleaners on food-contact surfaces. That is why this location was given less stars.
Notorious for messing up your order in the drive thru. Just go inside that way when they mess up your order, you aren't holding up the rest of the people behind you that will have their orders messed up too.
The manager was sooo mean in service her shift was around noon and 2 pm today December 24 /24 with t shirt dark green , she seems doing a training with some body else person on training purposes doesn’t even know about cashier job, she also didn’t understand the order being also very rude with me both together the manager on duty was telling me if i don’t understand English being kind of a discrimination with clients for things clients even don’t understand what’s going on with coworkers aren’t doing well the task supposed to do inside the job area completely disrespectful and disorganized
Atmosphere: 1
Food: 5
Service: 1
After waiting 10 minutes to place an order to which no one even attended to tell you to wait a moment, we continued to the window to see if they would attend to us, the girl who is there now 12/18/2024 at 10 am, with her bad attitude she said that we couldn't order there when she wasn't even able to respond when we said hello and she was back there for 10 minutes, she wanted us to do the same again line
Atmosphere: 1
Food: 1
Service: 1
A fantastic work team.. fast 5 stars
Take along time for the food and then the chicken is raw not a good combination.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Awesome chicken...
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Chicken, Black Beans
Can never go wrong with a quarter chicken meal, rice n beans......
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Grilled Chicken
Online pick-up order fhrough their website.
Ordered a 1/2 platter with chicken black beans and rice then ordered a side of black beans and a side of rice. Stated in both the description/notes sections to drain the beans. The smaller one came with less than half the container with beans and the rest juice. There are no beans in the side I ordered. Maybe half a bean. Didn't get a chance to check it until I got home. So disappointed. I used to love PT but, being that this isn't a rare occurence, I don't think I'll be coming to this location or any of the other locations anymore. Half the container, I wouldn't like it but it's an easy mistake. Zero beans in a container I specifically asked to have drained, unacceptable. On top of that, waiting to speak wifh anyone when I come to pick up an order and have multiple people walk by or tell me "One moment" or "one second" and I'm there for fifteen minutes just to ask someone about my pick-up when it isn't busy up front—no line or one person in line—is annoying as well qnd even still I was willing to wait since I don't know what's going on with the delivery orders or drive thru. But I paid my money to get beans and only got bean juice. This was supposed to be my lunch for two days. I wasted money and time. Sucks.
Food: 1
Service: 3
Wer wohl nicht spanisch spricht, wird hier verzögert rangenommen. Bei der Bestellung fehlte der Burrito vollkommen. Bei der Nachbestellung und drei Kunden später wurde der falsche zubereitet. Die ursprüngliche Bestellung wurde ganz vergessen, so daß wir nach 15 min nochmal darauf aufmerksam machen mussten. Insgesamt hatte man das Gefühl nicht willkommen hier zu sein.
Atmosphere: 1
Food: 2
Service: 1
They offered a free military meal, which was awesome.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Grilled Chicken
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