I mean.. just look at the reviews. We’re all experiencing the same POOR, unprofessional customer service from this location. At this point, they should either hire an entire new team with basic customer service training or just shut it down. Every time we come here, there is an issue. Whether we order in the drive thru and they miss items in the bag or we order for pick up and end up having to sit and wait 15 min there AFTER the given “pick up time.” The manager is rude and doesn’t even let you finish your sentence before cutting you off if you are missing items. I think this was the last straw— no more Pollo Tropical for me! Smh
Atmosphere: 1
Food: 1
Service: 1
Delia Selcis
Always delighted with the food at this place, super delicious and very economical.
Atmosphere: 5
Food: 5
Service: 5
Brittany T
Just placed an order for pick up and I’m missing cheesy yuca bites ! Everytime I order I’m always missing an item. It never fails. I waited almost 10 minutes before anyone helped me for a to go order just to get home and have missing items.
Jaffy C
Worse pollo tropical ever, I ordered my food online with a ready time by 6:55 pm didn’t get my food till 7:55 pm the service is horrible staff doesn’t care definitely taking my business elsewhere!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Tropichop, Fried Yuca
Angelica de Paz
I love this place good food, best chicken and atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Beans and Chicken, Grilled Chicken, Chicken Soup, Chicken Quesadilla Salad, Original Family Meal
Monica Martin
Pollo tropical was a good place to eat. Unfortunately, this location doesn't provide good service. Food is cold and bad presentación . I'm very disappointed. No regresó. Malo el servicio.
Atmosphere: 1
Food: 1
Service: 1
Orlando Loureiro
Great service, love the people that work there
Atmosphere: 5
Food: 5
Service: 5
Luis Roses
This pollo tropical is trash. It’s a disgrace to the franchise. Staff is terrible.
Atmosphere: 1
Food: 1
Service: 1
Daniela Gimenez
I have lunch there regularly, I love Cuban food, but I most like the attention of the people, people like the guy who sometimes serves the drive thru (I don't know his name) and Mrs. Lourdes (who has served me several times ) make lunch more enjoyable.
Super attentive and willing, always with a smile. Excellent customer service!
Unfriendly women who don’t greet you, just zero hospitality. Then I had to park and wait an additional 10 minutes because they don’t want to “mess up their time”. Then they bring me a skimpy meal, and forget to include the sauces I ask for. Just shitty all around. But it’s Miami, my fault for expecting anything good
Atmosphere: 1
Food: 3
Service: 2
Dayan Martin
Waited 40 minutes exactly in the parking lot after they told me to wait about 10 minutes. They forgot to come outside to bring my food had to walk in there few times to complain about my food. Very unacceptable to make someone wait 40 minutes for a damn boneless chicken breast.
Atmosphere: 1
Food: 1
Service: 1
Martha Vázquez
Super delicious chicken . With a whole chicken, rice and beans we feed 4!
Atmosphere: 5
Food: 5
Service: 5
Maria Gonzalez
Second time ordering online and they gave me the order incomplete. Check before leaving the store for no surprises.
Atmosphere: 5
Food: 5
Service: 1
osmany fernandez
The worst food in the world poorly cooked, nothing tasteless
I mean.. just look at the reviews. We’re all experiencing the same POOR, unprofessional customer service from this location. At this point, they should either hire an entire new team with basic customer service training or just shut it down. Every time we come here, there is an issue. Whether we order in the drive thru and they miss items in the bag or we order for pick up and end up having to sit and wait 15 min there AFTER the given “pick up time.” The manager is rude and doesn’t even let you finish your sentence before cutting you off if you are missing items. I think this was the last straw— no more Pollo Tropical for me! Smh
Atmosphere: 1
Food: 1
Service: 1
Always delighted with the food at this place, super delicious and very economical.
Atmosphere: 5
Food: 5
Service: 5
Just placed an order for pick up and I’m missing cheesy yuca bites ! Everytime I order I’m always missing an item. It never fails. I waited almost 10 minutes before anyone helped me for a to go order just to get home and have missing items.
Worse pollo tropical ever, I ordered my food online with a ready time by 6:55 pm didn’t get my food till 7:55 pm the service is horrible staff doesn’t care definitely taking my business elsewhere!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Tropichop, Fried Yuca
I love this place good food, best chicken and atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Beans and Chicken, Grilled Chicken, Chicken Soup, Chicken Quesadilla Salad, Original Family Meal
Pollo tropical was a good place to eat. Unfortunately, this location doesn't provide good service. Food is cold and bad presentación . I'm very disappointed. No regresó. Malo el servicio.
Atmosphere: 1
Food: 1
Service: 1
Great service, love the people that work there
Atmosphere: 5
Food: 5
Service: 5
This pollo tropical is trash. It’s a disgrace to the franchise. Staff is terrible.
Atmosphere: 1
Food: 1
Service: 1
I have lunch there regularly, I love Cuban food, but I most like the attention of the people, people like the guy who sometimes serves the drive thru (I don't know his name) and Mrs. Lourdes (who has served me several times ) make lunch more enjoyable.
Super attentive and willing, always with a smile. Excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cuban Sandwich, Salad, Sandwich, Chicken Soup
Hot and excellent flavor
They always serve with a lot of love
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Beans and Chicken, Crispy Chicken, Chicken Tropichop, Grilled Chicken, Salad, Chicken Soup, Wrap, Chicken Quesadilla Salad, Key Lime Pie, Quesadilla Wrap, Fried Yuca
Restaurantji Recommends
Unfriendly women who don’t greet you, just zero hospitality. Then I had to park and wait an additional 10 minutes because they don’t want to “mess up their time”. Then they bring me a skimpy meal, and forget to include the sauces I ask for. Just shitty all around. But it’s Miami, my fault for expecting anything good
Atmosphere: 1
Food: 3
Service: 2
Waited 40 minutes exactly in the parking lot after they told me to wait about 10 minutes. They forgot to come outside to bring my food had to walk in there few times to complain about my food. Very unacceptable to make someone wait 40 minutes for a damn boneless chicken breast.
Atmosphere: 1
Food: 1
Service: 1
Super delicious chicken . With a whole chicken, rice and beans we feed 4!
Atmosphere: 5
Food: 5
Service: 5
Second time ordering online and they gave me the order incomplete. Check before leaving the store for no surprises.
Atmosphere: 5
Food: 5
Service: 1
The worst food in the world poorly cooked, nothing tasteless
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