UPDATE: The quality has been improved significantly over this year. The softshell crab is fabulous and the sushimi is very fresh. The wasabi is sharp! The hot saki is perfect. Thanks to the response to my critical review, I appreciate this and you will continue to keep me as a customer. ************* Old review: I was surprised at how originally Japanese it is. The food was great, but the softshell crab was overdone and therefore tasteless. I think they took the insides out.
Atmosphere: 5
Luis Dickson
Takes long to get rolls, looks like more doordash orders than dine in.
Atmosphere: 3
Food: 4
Service: 3
Blue Ribbon Exotics
Unfortunately, we had a very uncomfortable experience here. After paying, we asked for a receipt and noticed we were shorted $2 in our change. We politely asked for the correct change, and when it was given back to us, it was still short by another $0.48.
We pointed it out again and told them it wasn’t about the money, but that the change was still incorrect. Their response was that they “don’t give change” and that they keep it.
This was surprising and unprofessional. Customers should receive the correct change they are owed, especially when asking respectfully and requesting a receipt.
Atmosphere: 1
Food: 1
Service: 1
Rhonda Holley
Miso soup wasn't hot. Luke warm. Sushi was good. Hibachi chicken and fried rice didn't have much flavor.
Atmosphere: 4
Food: 3
Service: 5
Anabel Duran
Nice quick service and food, they didn’t have any of their natural juices available, but the amazing food made up for it as always. Hibachi steak and noodles are always a go-to.
Atmosphere: 4
Food: 5
Service: 4
Vivian Conterio
Our neighborhood sushi place. Always great!
Atmosphere: 4
Food: 5
Service: 5
al Alvarez
Very good food great atmosphere
Atmosphere: 5
Food: 5
Service: 5
Julie Gonzalez
Went to this restaurant for our Friday Night dinner crew. The chefs need refresher course on sushi making skills.Our server was pleasant she was soft spoken did not catch her name she was dressed as a witch.I ordered the Miami Heat Roll that was tasty.I also ordered the Dolphin Roll that was not rolled well and it fell apart as soon as I tried to grab it to eat it.
The food is great and the service is alright but not sure with management service. I had called about an issue over a few weeks ago with an order and requested the manager. I was on hold for quite some time to speak with the manager and I believe they changed managers..? Usually it’s this one guy with clear english speaking and heavy voice but I had spoken to a guy with I think a Cuban accent and english not so clear. I had tried to resolve an issue with him with my food order however our conversation wasn’t even over when he put me back to the person I was previously talking to who was not a manager. I had to resolve my issue with someone who wasn’t a manager which all went well but for the manager to not even fully help me out and leave me hanging makes me wonder about management skills. Thank you to the girl who helped me out, she was splendid.
Atmosphere: 5
Food: 5
Service: 3
Shorty
I am always happy at this location, me and my family enjoy coming here ! The sushi is fire🔥 and the atmosphere is always very nice to relax and enjoy a night with my family
Atmosphere: 5
Food: 5
Service: 5
Lourdes Morales
Sushi sake Redlands is one of my favorite locations I have been going there for years. The food is amazing and the service is perfect! Thanks again for a wonderful night with my family at your location 😊
Atmosphere: 5
Food: 5
Service: 5
Gio 305
THE WORST EXPERIENCE IVE EVER HAD IN ANY JAPANESE CUISINE, from the service, atmosphere and especially food was so bland, no flavor whatsoever , NEVER AGAIN.
UPDATE: The quality has been improved significantly over this year. The softshell crab is fabulous and the sushimi is very fresh. The wasabi is sharp! The hot saki is perfect. Thanks to the response to my critical review, I appreciate this and you will continue to keep me as a customer.
*************
Old review:
I was surprised at how originally Japanese it is. The food was great, but the softshell crab was overdone and therefore tasteless. I think they took the insides out.
Atmosphere: 5
Takes long to get rolls, looks like more doordash orders than dine in.
Atmosphere: 3
Food: 4
Service: 3
Unfortunately, we had a very uncomfortable experience here. After paying, we asked for a receipt and noticed we were shorted $2 in our change. We politely asked for the correct change, and when it was given back to us, it was still short by another $0.48.
We pointed it out again and told them it wasn’t about the money, but that the change was still incorrect. Their response was that they “don’t give change” and that they keep it.
This was surprising and unprofessional. Customers should receive the correct change they are owed, especially when asking respectfully and requesting a receipt.
Atmosphere: 1
Food: 1
Service: 1
Miso soup wasn't hot. Luke warm. Sushi was good. Hibachi chicken and fried rice didn't have much flavor.
Atmosphere: 4
Food: 3
Service: 5
Nice quick service and food, they didn’t have any of their natural juices available, but the amazing food made up for it as always. Hibachi steak and noodles are always a go-to.
Atmosphere: 4
Food: 5
Service: 4
Our neighborhood sushi place. Always great!
Atmosphere: 4
Food: 5
Service: 5
Very good food great atmosphere
Atmosphere: 5
Food: 5
Service: 5
Went to this restaurant for our Friday Night dinner crew. The chefs need refresher course on sushi making skills.Our server was pleasant she was soft spoken did not catch her name she was dressed as a witch.I ordered the Miami Heat Roll that was tasty.I also ordered the Dolphin Roll that was not rolled well and it fell apart as soon as I tried to grab it to eat it.
Atmosphere: 5
Food: 3
Service: 5
Great food and service.
Not really my idea of good sushi 👎🏼 - never again
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
The food is great and the service is alright but not sure with management service. I had called about an issue over a few weeks ago with an order and requested the manager. I was on hold for quite some time to speak with the manager and I believe they changed managers..? Usually it’s this one guy with clear english speaking and heavy voice but I had spoken to a guy with I think a Cuban accent and english not so clear. I had tried to resolve an issue with him with my food order however our conversation wasn’t even over when he put me back to the person I was previously talking to who was not a manager. I had to resolve my issue with someone who wasn’t a manager which all went well but for the manager to not even fully help me out and leave me hanging makes me wonder about management skills. Thank you to the girl who helped me out, she was splendid.
Atmosphere: 5
Food: 5
Service: 3
I am always happy at this location, me and my family enjoy coming here ! The sushi is fire🔥 and the atmosphere is always very nice to relax and enjoy a night with my family
Atmosphere: 5
Food: 5
Service: 5
Sushi sake Redlands is one of my favorite locations I have been going there for years. The food is amazing and the service is perfect! Thanks again for a wonderful night with my family at your location 😊
Atmosphere: 5
Food: 5
Service: 5
THE WORST EXPERIENCE IVE EVER HAD IN ANY JAPANESE CUISINE, from the service, atmosphere and especially food was so bland, no flavor whatsoever , NEVER AGAIN.
Atmosphere: 1
Food: 1
Service: 1
Good food great service 👍
Atmosphere: 5
Food: 5
Service: 5
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