Wendy's
13485 SW 288th St, Homestead
(305) 247-7832
Recent Reviews
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New AI is messing up orders
Atmosphere: 5
Food: 5
Service: 4
I love this place
Atmosphere: 5
Food: 5
Service: 5
Very very bad idea to have a I or whatever taking our orders it is very stupid it is a hassle just to make any changes to your order if I have to go through this again I'd rather go somewhere else
Amazing service!
The manager recognized me from last year when she saw me with my bicycle and my cycling kit.
Atmosphere: 5
Food: 5
Service: 5
I normally get good food from here... first time ordering grill chicken wrap and the chicken was so hard and dry its worst than chewing a well done 16oz steak cut with the grain.... im so heated this is the first review I've ever left for any establishment in my life...
Atmosphere: 5
Food: 1
Service: 5
Ordered chili with onions and basically got a half and onion cut in rings! How are we supposed to eat that? Anyway if you don't know know you know.
Atmosphere: 2
Food: 2
Service: 2
🫶🩷 the breakfast burrito and coffee
Food: 5
Service: 5
Today I went to Wendy’s drive thru and ordered using AI ordering- took the correct order then after driving up to the window to pay and receive my food. This location was so concerned about drive thru times the crew member asked me to reverse and wait until my food was ready. Assuming I was getting fresh food, I happily reversed and waited patiently. After driving home which is less than 2miles, my order I received was wrong and my food was cold!! I have tried to call and make contact but no one answers the phone. This is very poor customer service.
Food: 1
Service: 1
Didn't have the sweet tea that night
Atmosphere: 5
Food: 5
Service: 5
When it comes to burgers, these are fresh and great tasting
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Clean
Fast
Fresh food
Atmosphere: 5
Food: 5
Service: 5
It was as good as it gets
Atmosphere: 5
Food: 5
Service: 5
Their ordering screen uses an AI system that can’t hear properly—possibly due to the noise from the nearby main road—and often misunderstands what you're saying. You end up repeating the order at the window, wasting even more time. It feels just like calling one of those frustrating 1-800 numbers that annoy everyone, no matter the language. These systems are not more efficient than real people. Two others ordered and got through even slower than we did.
And on top of that—guess what? Even with all that tech, they still didn’t give us utensils, and sauce. So we had to park and go inside anyway. It was completely ridiculous and a total waste of time.
Atmosphere: 3
Food: 5
Service: 3
Was a nice small Wendy's attentive staff, a lot of online orders/drive through so when I went around 3pm was nice and quiet inside. Your food will be nice and hot, got some fresh fries with the sausage nuggets. A nice little spot
No comment ðŸ˜
Atmosphere: 4
Food: 5
Service: 5
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