Papa Johns Pizza

I picked up order today at 330pm and one food was burnt, i tried to call store, to report, but couldn't get ahold of anyone, even i went papa john website, nothing work, i couldnt get ahold of anyone even live chat. so i had to post this to report that it was terrible burnt pizza =(

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pepperoni Pizza

I do not recommend you order online because you will probably not get your food. It’s best to call to confirm the food order is placed. Be aware that they seem to be constantly short staffed so it will take a while for the food to be ready.

I am at the papa John’s in immokalee fl and the person who took my order want from taken my order and touch everything jump right into maken my food I had to yell at him cause why you didn’t wash your hands before touching my food. That’s nasty touching food with dirty hands. Why there no manger here watching smh

Food: 1

Service: 1

They get paid to do nothing here ?

Atmosphere: 1

Food: 1

Service: 1

I’m giving this Papa John’s a one star number one because the store manager was so rude. She actually took the pizza away because I was asking her explain to me how the car processor works. As a nurse and every Friday before work I get a small pizza for my son , it’s always a hit or miss but anytime one of the young men are able to make the pizza he does his best every other time it’s always terrible. I’m 45 minutes away from the nearest Papa John’s so I always gamble with them, but this was absurd. The store manager was irate in using profanity. On countless occasions I caught her sleeping in the back and 10 minutes time I actually walked back there.
As a community servant, and a single mother, this is unacceptable treatment. The establishment is always dirty, and the manager looked uncut and poor hand hygiene . I will be calling corporate

Atmosphere: 1

Food: 1

Service: 1

Ordered an online pizza and when I went to pick it up Stephen said it wasn’t ready and that he was the only one working there today (8/16) he was working so hard to get all the orders done and was never rude or cranky, he was friendly and professional and we appreciated him working today especially on a busy Friday night.

Atmosphere: 4

Food: 5

Service: 5

I really enjoy going to Papa John's. The staff there is amazing. I might walk in with a sad face but I'll DEFINITELY be walking out with a smile on my face. They've always made me feel welcomed and I can honestly say that I've never felt as comfortable in a place of business as I do at Papa John's!!!

Atmosphere: 5

Food: 5

Service: 5

I waited almost 10 minutes before anyone came.to the front desk... then my u er pickup was given to someone else who did not confirm the order so I lost out on money!

Atmosphere: 1

Food: 5

Service: 1

That place is horrible, someone should investigate because the person who runs it is not doing his job well, I have almost always gone from 12 to 1 in the afternoon and no one is open and I get tired of calling and no one comes out to answer the front. The oven is not useful or some excuse is invented to not serve the public, not to mention the lack of hygiene that exists.

Atmosphere: 1

Food: 1

Service: 1

I called today on April 20,2024 because when I ordered online it always let me put deliver to my home. So because website wasn't allowing me to do this home delivery I called a young lady answer at Papa John's in Immokalee and asked her if about the online not letting me put to be deliver and she said they don't have drivers I have to call Door Dash. I been knowing they been having Door Dash for awhile but they have everything set up were they do in there own restaurant delivery regardless off the Door Dash but today while talking to her in a very tired don't want to deal with customers type of way she said I have to call Door Dash myself. I said but I know ya have Door Dash but I never had to called them ya always do it yourselves she said I don't know anything. Wow why do they have workers with this type of attitudes in Immokalee. I am a client that has ordered a lot from Papa John's but this frustrate me when someone can't be nice if iam not been rude. I just asked someone to pick up this Time but this is how they going to answer iam so done with Papa John's and I'll just get little Cesar's or Wendy's. Some one needs to stop this at there restaurant.

Atmosphere: 2

Food: 4

Service: 1

Yoo, they are always friendly and respectful. Even when they got the order wrong I couldn’t complain! Keep up with the good work! Can’t complain, with how they always treat me as a customer!

Atmosphere: 5

Food: 5

Service: 5

Always slow and understaffed, you’ll probably wait an hour for 1 pizza even when you order ahead. Not worth the waste of your time & money. Terrible management & communication.

Atmosphere: 1

Food: 1

Service: 1

Ordered online at 6:45-ish pm order was to be ready between 7:16-7:26pm. I arrived at 7:22pm. It's now 7:50pm and still no food. Customer after customer coming in to pick up and same story. It's as if they're waiting for the customer to arrive before starting the order. Absolutely unacceptable. Can't rate the food as I don't have it yet, and as far as atmosphere... It's a Barron slum.... If this is a franchise, to the owner you need to do better. Maybe you need help.

Atmosphere: 1

Food: 1

Service: 1

Ordered online at 6:45-ish pm order was to be ready between 7:16-7:26pm. I arrived at 7:22pm. It's now 7:50pm and still no food. Customer after customer coming in to pick up and same story. It's as if they're waiting for the customer to arrive before starting the order. Absolutely unacceptable. Can't rate the food as I don't have it yet, and as far as atmosphere... It's a Barron slum.... If this is a franchise, to the owner you need to do better. Maybe you need help.

Atmosphere: 1

Food: 1

Service: 1

You know I'm not a real big fan of this particular store at all. Ever since Josh and his wife left that store it's just been a huge ball rolling down hill. The last order we got a gift card and my 12 year old daughter wanted to order pizza. All well and fine but when her Pizza arrived it was undercooked massively full of sauce and it was soggy. I would have never gone there if it wasn't for the fact that we had the gift card and it just went to show that the store Sucks. And I'm not the only one that has problems my landlord ordered a pizza from there last month and her pizza came here burnt. And she said never again. Maybe if they get some better people in there we might give it a try again but right now and since Josh left it's just not worth going don't lose your money go to Little Caesars they make good Pizza ?

Atmosphere: 1

Food: 3

Service: 1