First time visiting the Refinery and it will probably be my last. Attended a birthday celebration and upon arriving we were directed up the stairs well. No one informed us that there was an elevator so it took us a minute to reach the top.
I reviewed the menu in advance since I had never been there. There are several menu to select from so I called to confirm that you can order from either. I was told you can order from either menu except the brunch menu. Once I arrived, I reviewed the menu options and noticed it was limited. When I asked the waiter if we were able to order from the Pub menu he said no. Complete opposite of what I was told when I called. I ordered the soup of the day and it was lukewarm. Nothing else interested me because I had my mind set on the fish and chips which was listed on the Pub Menu that we were not allowed to order from.
My niece brought in a birthday cake for the celebration. The waiter was kind enough to ask if we wanted him to cut the cake for us. Well what he fail to tell us was that there was a $2 service charge per slice. We were not aware until we received our tab. On top of that, he cut the entire cake up (more slices than we had guests) charging multiple cuts to the one guest. Cutting the cake cost as much as the cake it self.
Not a good experience!
Atmosphere: 4
Food: 1
Service: 3
Alessandra Johnson
Celebrated two birthdays last night and I was very impressed with this establishment. Blake was our server and he was attentive, personable, professional and did an awesome job. Great ambiance and our food was incredible. I ordered the Surf and Turf and the filet was cooked to perfection in a delicious sauce and the buttery lobster sauce was delicious. Drinks were great and service was prompt. This was our first time dining here but definitely not our last.
Atmosphere: 5
Food: 5
Service: 5
Brenda Hinton
Went to this restaurant to celebrate my sister-in-laws birthday. I viewed the menu online prior to going and thought I would have the option to order from the pub menu. To my surprise the second floor dining does not allow you to order from the pub menu. Some of the food was salty and the soup of the day was supposed to be a thick beef stew over rice and it was watered down with no beef. We had our own birthday cake and they kindly offered to cut the cake for us but failed to mention they charged each quest $2 for their cut slice of cake.
Atmosphere: 3
Food: 1
Service: 2
Drew Snodgrass
What a shame, we were so disappointed. Great location, so much potential but the restaurant felt cheep. We ate in the “refined dinning” area upstairs. The decor was gaudy beach, we joked that it felt like a hotel restaurant attached to a Holiday Inn. Kind of annoying that the loud club music downstairs filled the entire restaurant. Made for a weird vibe in the restaurant. The food was underwhelming. The lobster corndogs were good. The crab seafood dip was not fresh. Definitely wasn’t hot, very cream cheese heavy and tasted like it had been sitting out for a while. We ordered the surf and turf and the lamb lollipops. The lobster was the best part. The steak was gross. Super cheap cut, smothered in tenderizer. The lamb lollipops came out raw in the center. Weird taste from the one bite I took. The saving grace was the service. Ed was our waiter and he was fantastic. On top of it the whole night, comped the lamb and did the best he could to make it up to us. Unfortunately, we won’t be back. Way too much money for what it is. Very mediocre food and not fresh. They are trying to do too much here. Seafood, beef, pork, duck, lamb, pasta, and so much more on the menu and from what we could tell, it all falls short. Why not capitalize on the location and just serve fresh seafood?!
Atmosphere: 3
Food: 1
Service: 4
Jordan Roberson
Clare was amazing. Took the day off with my future wife for my birthday and im so happy we came here. The veiw, the service, and the food were top tier. Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Serāna Jenae
I celebrated my birthday here with my family. The service was good, our waitress was very nice and had great knowledge of the menu and suggestions. My food was ok. I ordered yhe scallops and pineapple risotto. The scallops were cooked to perfection. The risotto wasnt bad, it was just ok. The dirty martini with blue cheese olives was superb. We ordered the seafood dip as an appetizer, it was good, not great. My hubby had the chicken carbonara... the noodles with the pesto was so fresh, I enjoyed the taste, the chicken was so salty and over seasoned. My children had the tender and grill cheese kids meal with fries, they loved it. The view is beautiful, but probably more enjoyable in the summer months when the days are longer. Our reservation was at 5, so we did get a little time to enjoy the view. Once the sun went down it was just darkness. The inside ambiance was very nice so that made up for it. I like that they also have an elevator to access the upper level. My dad is a disabled Vet, and that helped a lot. All in all its was a good time and I'm happy I was able to experience it. IF I did go back. Id try the bar location downstairs.
Atmosphere: 4
Food: 3
Service: 5
Tamara Harter
Clare was amazing, we had the best meal ever. The drinks that she made were fantastic, and the service and presentation of the food was second to none. I would highly recommend seeing Clare, we loved her and she treated us like family.
Atmosphere: 5
Food: 5
Service: 5
Heather Burleson
Clare was an amazing bartender. Her signature cocktails are fabulous.
Atmosphere: 5
Service: 5
Scott Marsh
Great service
Atmosphere: 5
Food: 5
Service: 5
Ken Lewter
Food was excellent. Server was not. The menu has been updated, those shown online are inaccurate.
What an incredible place - such an exquisite menu and great service. Great ocean view and free parking.
Atmosphere: 5
Food: 5
Service: 5
Olga Sher
Really enjoyed this experience, I loved the ocean view and food. Service was great and my family was treated well.
Atmosphere: 5
Food: 5
Service: 5
Galina Shekoff
Very good food, great atmosphere, and service was great.
Atmosphere: 5
Food: 5
Service: 5
C. Cab
Lovely place & great views from the 2nd floor. Excellent staff, especially Hannah & Brooke, and the young gentleman who served our food. Very pleasant atmosphere & staff!
Atmosphere: 5
Food: 5
Service: 5
Lisa Limberg-Gardner
Crusted salmon & filet - AMAZING. Peach dessert was just as good. Claire was top notch. Love love this restaurant
First time visiting the Refinery and it will probably be my last. Attended a birthday celebration and upon arriving we were directed up the stairs well. No one informed us that there was an elevator so it took us a minute to reach the top.
I reviewed the menu in advance since I had never been there. There are several menu to select from so I called to confirm that you can order from either. I was told you can order from either menu except the brunch menu. Once I arrived, I reviewed the menu options and noticed it was limited. When I asked the waiter if we were able to order from the Pub menu he said no. Complete opposite of what I was told when I called. I ordered the soup of the day and it was lukewarm. Nothing else interested me because I had my mind set on the fish and chips which was listed on the Pub Menu that we were not allowed to order from.
My niece brought in a birthday cake for the celebration. The waiter was kind enough to ask if we wanted him to cut the cake for us. Well what he fail to tell us was that there was a $2 service charge per slice. We were not aware until we received our tab. On top of that, he cut the entire cake up (more slices than we had guests) charging multiple cuts to the one guest. Cutting the cake cost as much as the cake it self.
Not a good experience!
Atmosphere: 4
Food: 1
Service: 3
Celebrated two birthdays last night and I was very impressed with this establishment. Blake was our server and he was attentive, personable, professional and did an awesome job. Great ambiance and our food was incredible. I ordered the Surf and Turf and the filet was cooked to perfection in a delicious sauce and the buttery lobster sauce was delicious. Drinks were great and service was prompt. This was our first time dining here but definitely not our last.
Atmosphere: 5
Food: 5
Service: 5
Went to this restaurant to celebrate my sister-in-laws birthday. I viewed the menu online prior to going and thought I would have the option to order from the pub menu. To my surprise the second floor dining does not allow you to order from the pub menu. Some of the food was salty and the soup of the day was supposed to be a thick beef stew over rice and it was watered down with no beef.
We had our own birthday cake and they kindly offered to cut the cake for us but failed to mention they charged each quest $2 for their cut slice of cake.
Atmosphere: 3
Food: 1
Service: 2
What a shame, we were so disappointed. Great location, so much potential but the restaurant felt cheep. We ate in the “refined dinning” area upstairs. The decor was gaudy beach, we joked that it felt like a hotel restaurant attached to a Holiday Inn. Kind of annoying that the loud club music downstairs filled the entire restaurant. Made for a weird vibe in the restaurant. The food was underwhelming. The lobster corndogs were good. The crab seafood dip was not fresh. Definitely wasn’t hot, very cream cheese heavy and tasted like it had been sitting out for a while. We ordered the surf and turf and the lamb lollipops. The lobster was the best part. The steak was gross. Super cheap cut, smothered in tenderizer. The lamb lollipops came out raw in the center. Weird taste from the one bite I took. The saving grace was the service. Ed was our waiter and he was fantastic. On top of it the whole night, comped the lamb and did the best he could to make it up to us. Unfortunately, we won’t be back. Way too much money for what it is. Very mediocre food and not fresh. They are trying to do too much here. Seafood, beef, pork, duck, lamb, pasta, and so much more on the menu and from what we could tell, it all falls short. Why not capitalize on the location and just serve fresh seafood?!
Atmosphere: 3
Food: 1
Service: 4
Clare was amazing. Took the day off with my future wife for my birthday and im so happy we came here. The veiw, the service, and the food were top tier. Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
I celebrated my birthday here with my family. The service was good, our waitress was very nice and had great knowledge of the menu and suggestions.
My food was ok. I ordered yhe scallops and pineapple risotto. The scallops were cooked to perfection. The risotto wasnt bad, it was just ok.
The dirty martini with blue cheese olives was superb.
We ordered the seafood dip as an appetizer, it was good, not great.
My hubby had the chicken carbonara... the noodles with the pesto was so fresh, I enjoyed the taste, the chicken was so salty and over seasoned.
My children had the tender and grill cheese kids meal with fries, they loved it.
The view is beautiful, but probably more enjoyable in the summer months when the days are longer. Our reservation was at 5, so we did get a little time to enjoy the view. Once the sun went down it was just darkness. The inside ambiance was very nice so that made up for it.
I like that they also have an elevator to access the upper level. My dad is a disabled Vet, and that helped a lot.
All in all its was a good time and I'm happy I was able to experience it.
IF I did go back. Id try the bar location downstairs.
Atmosphere: 4
Food: 3
Service: 5
Clare was amazing, we had the best meal ever. The drinks that she made were fantastic, and the service and presentation of the food was second to none. I would highly recommend seeing Clare, we loved her and she treated us like family.
Atmosphere: 5
Food: 5
Service: 5
Clare was an amazing bartender. Her signature cocktails are fabulous.
Atmosphere: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Food was excellent.
Server was not.
The menu has been updated, those shown online are inaccurate.
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
What an incredible place - such an exquisite menu and great service. Great ocean view and free parking.
Atmosphere: 5
Food: 5
Service: 5
Really enjoyed this experience, I loved the ocean view and food. Service was great and my family was treated well.
Atmosphere: 5
Food: 5
Service: 5
Very good food, great atmosphere, and service was great.
Atmosphere: 5
Food: 5
Service: 5
Lovely place & great views from the 2nd floor. Excellent staff, especially Hannah & Brooke, and the young gentleman who served our food. Very pleasant atmosphere & staff!
Atmosphere: 5
Food: 5
Service: 5
Crusted salmon & filet - AMAZING. Peach dessert was just as good. Claire was top notch. Love love this restaurant
Atmosphere: 5
Food: 5
Service: 5
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