I was really craving ice cream late at night, and shot over to this spot about five minutes before they closed. I know that’s typically not ideal for workers for closing purposes, but Ashley was very nice regardless. She gave me a generous portion of cake batter ice cream and it was delicious! I highly recommend this spot for great ice cream and even greater service! Thank you Ashley.
Paul Bosco
Outstanding
Jason Bernhardt
The woman working behind the counter, screwed up my order and did not even offer to give me the correct ice cream to replace it, so I threw away the wrong order and left in disgust.
Valentina Mendoza
This is the BEST ice cream & chocolate shop in town! I love the customer service they provide. Every time I have family from out of town, I make sure this is a stop. I know I will always have the most freshly made products with the highest quality. Every time I go in, everyone is so friendly. 10/10 would recommend!
Dan Groscost
Overrated, expensive and meh. Customer service very rude.
Millie Violette Shamim
We been going to Kilwins for years and probably spend most of life eating explains our sweet tooth. Anyways giving 1 star not because of Ice cream but the way we were treated and service. My hand was full with kids hoodie, left over food, my bag, phone and 2 kids keep asking for ice cream. The young guy behind counter gave my son ihis ce cream without wiping sides while l was giving my 2nd child ice cream and my son ice cream was spilling on the side and the guy behind counter didn’t wipe the cup. The entire cup fell on the floor and when I went to the register he charged us for the spilled ice cream. Usually if it was dropped before you pay then they shouldn’t charge but that was not the problems. This guy charged us and when I said oh you going to charge me he came back with sarcastic remarks saying oh you didn’t pay for these other ice cream either too and shrug his shoulder like saying that I don’t care. I was in shock that such a young gentleman can be so rude to me. So moving forward I will not be going here and will go 30 miles out if I have Kilwins craving. Terrible service and only reason I am writing review is for store manager to see his attitude. Please feel free to reach out to me and I will delete this review. I want the manager to be aware that these young kids are ruining the business with their attitude. I believe his name was Evan. Sat Mar 22nd - around 7:20ish pm.
Preston Strothmann
Kind of expensive, but hot damn, that turtle cheesecake ice cream was good.
Ben Roth
Everything is delicious (especially the ice cream) and staff has always been attentive and friendly.
Barry Aleo
Talk about Location, Location, Location! Right next to the Cinepolis Movie Theater with all the Candy, Chocolate and Ice Cream or Sorbet you can eat!
Vegetarian options: Two Sorbet Flavors of Lemon & Raspberry
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Bowl
Luka Tamry
Everything was fine but they forgot to give us an expensive chocolate and we had a big order so we can’t check all the small thing it was very disappointing. ☹️☹️☹️????? really missed out on a five star rating because of the workers incompetence. ? ? see pictures below as proof of no chocolate
Our family recently visited Kilwin’s in Jupiter, FL, and had a pleasant experience overall. The ice cream was definitely the highlight of my visit. The flavors were rich and creamy, with a wide variety to choose from. Each scoop was delicious and satisfying, making it a great treat on a hot day.
The staff were also commendable. They were friendly, attentive, and quick to serve, which made the visit enjoyable. Their warm and welcoming attitude added a nice touch to the overall experience.
However, there were a few drawbacks. The prices were a bit high for the portion sizes, and the shop was quite crowded, which made it a bit difficult to enjoy the ambiance. Additionally, the seating area was limited, which could be inconvenient during peak times.
Overall, while there are some areas for improvement, Kilwin’s offers excellent ice cream and friendly service. It’s a nice spot for a sweet treat, but be prepared for the higher prices and potential crowds.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Kilwins Original Recipe Hand-Packed Ice Cream Quarts, Caramel Apple
Fabiola Perez
The ice cream and the chocolate no flavor at all and the lady really nice but I’m really upset wit everything else for $ 27 it Lowkey not worth it, really upset about it… :(That this point wish I got my money back at this point I I even pick the the top 3 too
Atmosphere: 3
Food: 1
Service: 3
Cynthia Weil
BEST ICE CREAM!!! They have so much chocolate and the ice cream is just amazing.I would highly suggest Kilwins.
Atmosphere: 5
Food: 5
Service: 5
Arturo Fuentes
Bad ice cream, crazy price and chocolate melted not anymore
I was really craving ice cream late at night, and shot over to this spot about five minutes before they closed. I know that’s typically not ideal for workers for closing purposes, but Ashley was very nice regardless. She gave me a generous portion of cake batter ice cream and it was delicious! I highly recommend this spot for great ice cream and even greater service! Thank you Ashley.
Outstanding
The woman working behind the counter, screwed up my order and did not even offer to give me the correct ice cream to replace it, so I threw away the wrong order and left in disgust.
This is the BEST ice cream & chocolate shop in town! I love the customer service they provide. Every time I have family from out of town, I make sure this is a stop. I know I will always have the most freshly made products with the highest quality. Every time I go in, everyone is so friendly. 10/10 would recommend!
Overrated, expensive and meh. Customer service very rude.
We been going to Kilwins for years and probably spend most of life eating explains our sweet tooth. Anyways giving 1 star not because of Ice cream but the way we were treated and service. My hand was full with kids hoodie, left over food, my bag, phone and 2 kids keep asking for ice cream. The young guy behind counter gave my son ihis ce cream without wiping sides while l was giving my 2nd child ice cream and my son ice cream was spilling on the side and the guy behind counter didn’t wipe the cup. The entire cup fell on the floor and when I went to the register he charged us for the spilled ice cream. Usually if it was dropped before you pay then they shouldn’t charge but that was not the problems. This guy charged us and when I said oh you going to charge me he came back with sarcastic remarks saying oh you didn’t pay for these other ice cream either too and shrug his shoulder like saying that I don’t care. I was in shock that such a young gentleman can be so rude to me. So moving forward I will not be going here and will go 30 miles out if I have Kilwins craving. Terrible service and only reason I am writing review is for store manager to see his attitude. Please feel free to reach out to me and I will delete this review. I want the manager to be aware that these young kids are ruining the business with their attitude. I believe his name was Evan. Sat Mar 22nd - around 7:20ish pm.
Kind of expensive, but hot damn, that turtle cheesecake ice cream was good.
Everything is delicious (especially the ice cream) and staff has always been attentive and friendly.
Talk about Location, Location, Location!
Right next to the Cinepolis Movie Theater with all the Candy, Chocolate and Ice Cream or Sorbet you can eat!
Vegetarian options: Two Sorbet Flavors of Lemon & Raspberry
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Bowl
Everything was fine but they forgot to give us an expensive chocolate and we had a big order so we can’t check all the small thing it was very disappointing. ☹️☹️☹️????? really missed out on a five star rating because of the workers incompetence. ? ? see pictures below as proof of no chocolate
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Delicious and perfect when it’s 110 outside
Our family recently visited Kilwin’s in Jupiter, FL, and had a pleasant experience overall. The ice cream was definitely the highlight of my visit. The flavors were rich and creamy, with a wide variety to choose from. Each scoop was delicious and satisfying, making it a great treat on a hot day.
The staff were also commendable. They were friendly, attentive, and quick to serve, which made the visit enjoyable. Their warm and welcoming attitude added a nice touch to the overall experience.
However, there were a few drawbacks. The prices were a bit high for the portion sizes, and the shop was quite crowded, which made it a bit difficult to enjoy the ambiance. Additionally, the seating area was limited, which could be inconvenient during peak times.
Overall, while there are some areas for improvement, Kilwin’s offers excellent ice cream and friendly service. It’s a nice spot for a sweet treat, but be prepared for the higher prices and potential crowds.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Kilwins Original Recipe Hand-Packed Ice Cream Quarts, Caramel Apple
The ice cream and the chocolate no flavor at all and the lady really nice but I’m really upset wit everything else for $ 27 it Lowkey not worth it, really upset about it… :(That this point wish I got my money back at this point I I even pick the the top 3 too
Atmosphere: 3
Food: 1
Service: 3
BEST ICE CREAM!!! They have so much chocolate and the ice cream is just amazing.I would highly suggest Kilwins.
Atmosphere: 5
Food: 5
Service: 5
Bad ice cream, crazy price and chocolate melted not anymore
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