Most incredible welcome ever experienced. 12/18/2025 5pm Seriously great customer service skills
Alessa Romano
Restaurant was super clean and and service was kind and efficient but im sorry the coffee was so unbelievably burned my boyfriend and I couldn’t finish our coffees and my two orders of hash browns somehow managed to be super burned but chewy and soggy, the sprinkle donut was great at least.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Doughnut
Ash
Staff is friendly and patient. Drive thru service is always fast and accurate.
Atmosphere: 2
Food: 3
Service: 5
Linda Billings
Guy at drive thru very friendly,super nice. Great donuts
Atmosphere: 3
Food: 4
Service: 5
Joshua Vaillancourt
Two times ago when I went here, I ordered a sausage egg and cheese croissant. After 12 minutes of me standing there, they asked what I was waiting on, and I told them. Another 8 minutes and I finally got my single sandwich. The cook said he made it previous but someone gave it to the wrong person but it was cold. I think he was trying to cover up thr fact that he made it then just left it in the counter while I was waiting.
Went in today. Ordered 2 sausage egg and cheese croissants in the drive through. I was asked to pull around, and eventually got my food. Except it wasn't what I ordered, I was given 2 wakeup wraps. So I went in, explained what went wrong, and the cashier took the mistake and told me she'd get me the right order. Got it relatively quickly, checked inside and saw two sandwiches, and went home. At my house I opened them up and neither of the sandwiches had sausage, they had bacon instead.
The coffee is fine so they get 2 stars instead of 1.
Service: 1
Darlene Ballard
Closed before 3pm. People don't work anymore.
Service: 1
felecia browning
Worst dunkin ive ever been to. Never make the drinks right and rude.
Terry Ferguson
Best service in Florahome/keystone
Atmosphere: 5
Food: 5
Service: 5
Dan Cooney
Good coffee, bad food…
Atmosphere: 2
Food: 1
Service: 4
Allen
Online ordered for in-store pickup the drinks came quick but they somehow lost the order and I had to wait half an hour or more to get cold bagel minis and untoasted bagel which both should of been warm and or toasted. We showed up with very few customers there and people that were coming in after me were being served before anyone of the employees realized I still didn't have the food. I'm very disappointed and don't know if I'll be back anytime soon.
Great location with even better staff! They are so friendly and nice!
Atmosphere: 5
Food: 5
Service: 5
Elizabeth
They mess up the food almost every time, today I asked for an everything bagel toasted dark, only to get home and it wasn’t toasted at all. Which sucks because the food there is NOT cheap, it’s expensive. The coffee however is almost always great!
Atmosphere: 2
Food: 1
Service: 3
Stephen Fowler
Sadly, I won't be eating hear anymore. I tend to give every establishment the benefit of a doubt and don't judge based on a few visits. Numerous times I have had a disrespectful cashier or the employees have been bickering in front of customers. It takes forever to get food and when waiting many food violations are to be seen.
Atmosphere: 1
Food: 3
Service: 1
Kodi Crews
I tried to place an order online 40 minutes before closing so it would be ready to pickup long before closing, the online app took my money from my account but did not confirm my order! I drove up to the store and there were a few employees in the building with the doors locked and would not open them to talk with me about the money that was deducted from my account for product I clearly did not receive. It’s been almost and hour since I tried to place the order but the money has not returned to my account. And not a small order either o er $70 dollars that was basically just stolen from me!
Service: 1
Amanda Bosco
Whoever was making the coffee on 9/27 the morning after hurricane Helene was amazing, so good I went back twice!
Most incredible welcome ever experienced. 12/18/2025 5pm
Seriously great customer service skills
Restaurant was super clean and and service was kind and efficient but im sorry the coffee was so unbelievably burned my boyfriend and I couldn’t finish our coffees and my two orders of hash browns somehow managed to be super burned but chewy and soggy, the sprinkle donut was great at least.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Doughnut
Staff is friendly and patient. Drive thru service is always fast and accurate.
Atmosphere: 2
Food: 3
Service: 5
Guy at drive thru very friendly,super nice. Great donuts
Atmosphere: 3
Food: 4
Service: 5
Two times ago when I went here, I ordered a sausage egg and cheese croissant. After 12 minutes of me standing there, they asked what I was waiting on, and I told them. Another 8 minutes and I finally got my single sandwich. The cook said he made it previous but someone gave it to the wrong person but it was cold. I think he was trying to cover up thr fact that he made it then just left it in the counter while I was waiting.
Went in today. Ordered 2 sausage egg and cheese croissants in the drive through. I was asked to pull around, and eventually got my food. Except it wasn't what I ordered, I was given 2 wakeup wraps. So I went in, explained what went wrong, and the cashier took the mistake and told me she'd get me the right order. Got it relatively quickly, checked inside and saw two sandwiches, and went home. At my house I opened them up and neither of the sandwiches had sausage, they had bacon instead.
The coffee is fine so they get 2 stars instead of 1.
Service: 1
Closed before 3pm. People don't work anymore.
Service: 1
Worst dunkin ive ever been to. Never make the drinks right and rude.
Best service in Florahome/keystone
Atmosphere: 5
Food: 5
Service: 5
Good coffee, bad food…
Atmosphere: 2
Food: 1
Service: 4
Online ordered for in-store pickup the drinks came quick but they somehow lost the order and I had to wait half an hour or more to get cold bagel minis and untoasted bagel which both should of been warm and or toasted. We showed up with very few customers there and people that were coming in after me were being served before anyone of the employees realized I still didn't have the food. I'm very disappointed and don't know if I'll be back anytime soon.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Great location with even better staff! They are so friendly and nice!
Atmosphere: 5
Food: 5
Service: 5
They mess up the food almost every time, today I asked for an everything bagel toasted dark, only to get home and it wasn’t toasted at all. Which sucks because the food there is NOT cheap, it’s expensive. The coffee however is almost always great!
Atmosphere: 2
Food: 1
Service: 3
Sadly, I won't be eating hear anymore. I tend to give every establishment the benefit of a doubt and don't judge based on a few visits. Numerous times I have had a disrespectful cashier or the employees have been bickering in front of customers. It takes forever to get food and when waiting many food violations are to be seen.
Atmosphere: 1
Food: 3
Service: 1
I tried to place an order online 40 minutes before closing so it would be ready to pickup long before closing, the online app took my money from my account but did not confirm my order! I drove up to the store and there were a few employees in the building with the doors locked and would not open them to talk with me about the money that was deducted from my account for product I clearly did not receive. It’s been almost and hour since I tried to place the order but the money has not returned to my account. And not a small order either o er $70 dollars that was basically just stolen from me!
Service: 1
Whoever was making the coffee on 9/27 the morning after hurricane Helene was amazing, so good I went back twice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
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