Asked for 3 different flavors, we were abruptly told “we don’t have that” each time. We just drove off.
BabyAnn Veegee
I literally travel around the world and nothing is as exciting as finding the best ice cream shop in little towns off the freeway having said that, I stopped in for a cold and refreshing treat from hours of driving, only to have such poor service. There was no greeting, as I had to ask if I can be helped. The young girl in there should NOT be the face of this establishment. What is supposed to be a cheery and fun experience to taste and enjoy she sure made it look like she hates customer service jobs. I wasn’t difficult, all I asked was for a sample of a new flavor and a cup instead of a cone because the scoop wasn’t pact down to be held on tightly to the cone. Another huff and puff at such a simple request.
I will not, nor recommend stopping by, there is Dairy Queen a short distance away.
Vuldriel
We had a ton of people come in and they handled all of us quickly and efficiently with only 3 people awesome staff
Atmosphere: 5
Food: 5
Service: 5
Jade LeMay
The staff was really great and helpful to our party of 15 people!
Atmosphere: 5
Food: 5
Service: 5
donna futch
The place was nasty and they had nothing on the menu ice cream was freezer Burt ver disappointing?
Atmosphere: 1
Service: 1
Jamie Perry
I didn’t even want to give it one star, but it wouldn’t let me post my comment. They never have waffle cones when you go in there. I wish the manager knew how to manage but obviously this world of new generation is down right out pathetic. Just shut the place down at this point
Atmosphere: 1
Food: 1
Service: 1
Aaron Maynard
A milkshake is 9.15, which is ridiculous to begin with. Ordered a strawberry milkshake and got a white colored shake. The only flavor I can taste is soured milk. Terrible, never going back.
Deb Saft
The web site says frozen yogurt and they don’t carry it.
Food: 1
Aletha Barros
Whys the ice cream seem like it’s not being kept at proper temperatures? I threw my 2 scoops away after the first bite. Total waste of $$
Wambles the Elk
A milkshake is 9.15, which is ridiculous to begin with. Ordered a strawberry milkshake and got a white colored shake. The only flavor I can taste is soured milk. Terrible, never going back.
Last week I was scheduled to pickup a turkey cake from baskin Robbin’s at 3 pm the day before thanksgiving. We had ordered/ paid for cake 10 days in advance. We had family visiting from Georgia and California (full house) I show up right at 3 pm and the cake is not there, the employees had no clue where it was. Somehow my order never made it to the Gainesville location that makes the custom cakes for lake city. The staff there was amazing, and they apologized a million times for the inconvenience. I also apologized that I couldn’t just let the cake go ( I understand because I’m human and it happens) but I had promised my kids/ the visiting kids that I would have said turkey cake for thanksgiving. The manager there Krystal made it happen she personally made the cake for us that same day and had it ready for pick up at 8 am thanksgiving morning!!!!!! Our kids were beyond excited and everyone loved the cake!!! Thank you for doing something you didn’t have too!
Atmosphere: 5
Food: 5
Service: 5
Willie Sandall
Stay as far away as you can. This place is bad. We went in and with no one in the store did not even get acknowledged. The drive was not busy either, I think the management needs to train the employees or hire some willing to work not just stand around. We will never go back to this place or the Dunkin it's in with
R Milam
This place is not good at all... What kind of ice cream shop is out of Vanilla then gives your kid Lemon Sorbet when she asked for Vanilla. Out of Bananas and half their menu and served freezer burnt ice cream. This is the most Karen review ever and full of first world problems but come on... You guys suck at life. It's ice cream not rocket surgery.... Get your $h1t together... I paid to throw my ice cream away... 20 bucks when we would have got better ice cream for Fiddy Cents...
Phillip Cannon
This place is terrible all the way around
Harley Cruiser
Very disappointed at our experience here. After waiting over 20 minutes to be served (only 2 customers ahead of us), finally asked another employee who was on his phone for assistance. After all that, they were out of the basic ice cream flavors (choco chip, butter pecan, mint choco chip, cookie dough). We left and proceeded to Dairy Queen where we were served in a timely fashion by friendly staff. Funny, Dairy Queen was very busy, wonder why?
Asked for 3 different flavors, we were abruptly told “we don’t have that” each time. We just drove off.
I literally travel around the world and nothing is as exciting as finding the best ice cream shop in little towns off the freeway having said that, I stopped in for a cold and refreshing treat from hours of driving, only to have such poor service. There was no greeting, as I had to ask if I can be helped. The young girl in there should NOT be the face of this establishment. What is supposed to be a cheery and fun experience to taste and enjoy she sure made it look like she hates customer service jobs. I wasn’t difficult, all I asked was for a sample of a new flavor and a cup instead of a cone because the scoop wasn’t pact down to be held on tightly to the cone. Another huff and puff at such a simple request.
I will not, nor recommend stopping by, there is Dairy Queen a short distance away.
We had a ton of people come in and they handled all of us quickly and efficiently with only 3 people awesome staff
Atmosphere: 5
Food: 5
Service: 5
The staff was really great and helpful to our party of 15 people!
Atmosphere: 5
Food: 5
Service: 5
The place was nasty and they had nothing on the menu ice cream was freezer Burt ver disappointing?
Atmosphere: 1
Service: 1
I didn’t even want to give it one star, but it wouldn’t let me post my comment. They never have waffle cones when you go in there. I wish the manager knew how to manage but obviously this world of new generation is down right out pathetic. Just shut the place down at this point
Atmosphere: 1
Food: 1
Service: 1
A milkshake is 9.15, which is ridiculous to begin with. Ordered a strawberry milkshake and got a white colored shake. The only flavor I can taste is soured milk. Terrible, never going back.
The web site says frozen yogurt and they don’t carry it.
Food: 1
Whys the ice cream seem like it’s not being kept at proper temperatures? I threw my 2 scoops away after the first bite. Total waste of $$
A milkshake is 9.15, which is ridiculous to begin with. Ordered a strawberry milkshake and got a white colored shake. The only flavor I can taste is soured milk. Terrible, never going back.
Restaurantji Recommends
Last week I was scheduled to pickup a turkey cake from baskin Robbin’s at 3 pm the day before thanksgiving. We had ordered/ paid for cake 10 days in advance. We had family visiting from Georgia and California (full house) I show up right at 3 pm and the cake is not there, the employees had no clue where it was. Somehow my order never made it to the Gainesville location that makes the custom cakes for lake city. The staff there was amazing, and they apologized a million times for the inconvenience. I also apologized that I couldn’t just let the cake go ( I understand because I’m human and it happens) but I had promised my kids/ the visiting kids that I would have said turkey cake for thanksgiving. The manager there Krystal made it happen she personally made the cake for us that same day and had it ready for pick up at 8 am thanksgiving morning!!!!!! Our kids were beyond excited and everyone loved the cake!!! Thank you for doing something you didn’t have too!
Atmosphere: 5
Food: 5
Service: 5
Stay as far away as you can. This place is bad. We went in and with no one in the store did not even get acknowledged. The drive was not busy either, I think the management needs to train the employees or hire some willing to work not just stand around. We will never go back to this place or the Dunkin it's in with
This place is not good at all... What kind of ice cream shop is out of Vanilla then gives your kid Lemon Sorbet when she asked for Vanilla. Out of Bananas and half their menu and served freezer burnt ice cream. This is the most Karen review ever and full of first world problems but come on... You guys suck at life. It's ice cream not rocket surgery.... Get your $h1t together... I paid to throw my ice cream away... 20 bucks when we would have got better ice cream for Fiddy Cents...
This place is terrible all the way around
Very disappointed at our experience here. After waiting over 20 minutes to be served (only 2 customers ahead of us), finally asked another employee who was on his phone for assistance. After all that, they were out of the basic ice cream flavors (choco chip, butter pecan, mint choco chip, cookie dough). We left and proceeded to Dairy Queen where we were served in a timely fashion by friendly staff. Funny, Dairy Queen was very busy, wonder why?
Loading...