Chipotle Mexican Grill

My experience at this Chipotle was the worst. Mobile online order for two bowls. Waited over an hour for them to be ready! No apologies, nothing. I even asked if I could just go thru regular line and order my bowls instead of waiting since I already paid. I was told no. I would have to pay again and get refunded for my online order. That made no sense. The only reason I waited was because my niece requested chipper her birthday lunch.

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Burrito Bowl

Big difference when you order online versus in the store. If you order online to pick up inside and don't leave a tip, it seems like they do what they can to mess up your order.

Atmosphere: 1

Food: 1

Service: 1

I have lived in Lakeland for 8 years and have been going to this location for some time. Yesterday was a reminder that if you can't speak or understand English, you should not be filling our orders. I understand the need to work for a living, but not on the front line. She did not understand me, was being trained at the same time, didn't push my order along the line, worked on the next persons order, while mine was right under her face, while she was in step one and two of the next order. My spouse had to tell her to finish my order. Not excited to go back. Put your English speakers back up front.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Burrito Bowl

Made an order paid extra for some veggies I guess I’d don’t tip they made my order wrong. I went back the manager fixed my food but she didn’t even apologize then you have this boy telling what I order but you made my incorrectly they didn’t there was barley any meat so there are gonna the first pictures that are from my first order then the third picture is the correct order. I also had to tell the manager to put extra veggies cause she was gonna be greedy about that well

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl, Chips

Not the best location. It was dirty & I was ignored.

Atmosphere: 2

Food: 3

Service: 2

GM can't speak any English. Couldn't understand my issue!

Atmosphere: 1

Food: 1

Service: 1

Order is always wrong, if you order online it’s always late, guy making the order today said he is behind cause he had an interview he had to complete. I was like are you serious! Not worth it. Don’t go here

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

Matt is awesome he is asset to the company he took care of a concern I had kudos to him and was not what he did but how he did it im big on that so thank you again Matt.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Chips, Quesadilla

Ordered two bowls and requested for the vinaigrette. Was charged for everything but did not get the vinaigrette. Something in the bowl is so so salty and its making it hard to eat.

Atmosphere: 3

Food: 1

Service: 1

One of the WORST Chipotle’s that I experienced. The lines are always long, and unfortunately their employees tend to not have any urgency to expedite the process. Everytime I go to this particular location I am waiting for at least 35 minutes and receive small portions of food.

Atmosphere: 1

Food: 1

Service: 1

The night time manager and employees were very rude , I asked for half and half and he gave me an extra scoop and charged me $38 I asked for a normal plate.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Burrito

Some lil brown twink with a long face that works the counter cucked me out my double chicken. Only gave me half of my second scoop

Atmosphere: 1

Food: 1

Service: 1

They're losing a lot of money on Uber Eats because either an employee is running a scam with a friend that has an Uber Eats account or they are not checking to confirm pickup. Uber will pay to have the order remade and the same girl tells me they already handed out the order but they won't pickup the phone when Uber support calls to confirm remake and payout. This is what leads me to suspect this same girl. So at the very least this same girl is responsible for the loss of profit for every order that she has told me they already handed out because Uber would have paid to remake the order. Either that or it's management. I have easily had orders remade at Buffalo Wild Wings. So which is it? Incompetent staff or management? Either way every time this happens to me at this location you (corporate or franchise) are loosing money. Either that or y'all come here for some free food since someone isn't doing their job and they don't care. (Kidding) I guess they are handing out freebies! (STILL KIDDING). Apparently they don't have cameras in store to give the police because this has been going on too long in my opinion. Me personally I'll sign for it, show my driver's license, take my picture. So I expect nothing less from others. I can't understand if Uber is going to pay you AGAIN, to remake the order, why in the hell would you not want to seize the chance for more profit? Isn't Chipotle a public traded company? Maybe they don't care about their shareholders? IDK, this doesn't make sense to me.

Atmosphere: 5

Food: 5

Service: 5

Decided to go in at 9pm for a few meals and tonight I walk in and half the items were out or low. I asked if they had any additional barbacoa since that's what I wanted and he went to the kitchen and the guy on grill complained " ugh it's 9pm" another employee said " you should have told him that before he started cleaning the grill, it's gonna be 20+ minutes" it's 9pm and you are open for another 2 hours, why would you not have the food available. Seems like they just didn't want to serve anyone or do their jobs. a whole line of customers behind me too. had to walk out.

Atmosphere: 1

Food: 1

Service: 1

Ordered through mobile app with “welcome free guac” the team didn’t put guac in bag , after my son came back to the car i realized and asked my son to go back and ask for the free guac, he came back saying the team member said there was no guac in the order so he took phone with him and asked again this time showed order, one team member called 2 more people to solve this simple mistake then last person was on the phone during shift (coworker even asked him if he was on his break he replied NO and kept on his phone) , eventually he decided to solve mistake after walking back and forth few more times acting like nothing was happening, took little container of guac and handled to my son. I was in the car the entire on a call if I had known right there I would’ve asked for manager and probably returned my online order. Such a shame with new customers and no consideration, I will be deleting app and probably not going back. I thought it is right thing to share my new customer experience since I as a business owner myself know how expensive is to get new customers to give us a chance in this market of high competition.