Dunkin'

5614 US Hwy 98 N, Lakeland
(863) 853-3005

Recent Reviews

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Justin Golan

Mày You Feel God's Angels Presence In So Many Beautiful Special Ways Always.In Jesus Precious & Wondeful Name I Pray,
Amen 😇

Atmosphere: 5

Food: 5

Service: 5

Madame Dee

Pretty Darn Fast!!!

Atmosphere: 5

Food: 5

Service: 5

Heather

The entire team at this coffee shop is absolutely wonderful! Every time I visit, the staff greets me with kindness and genuine care. As someone with dietary restrictions, I truly appreciate how attentive they are to getting my order just right—every single time. Their thoughtfulness and consistency make this place more than just a coffee shop; it feels like a welcoming little haven. Thank you to EVERYONE on the team for making my visits so special! ☕💛 also they all deserve a raise 💕

Atmosphere: 5

Food: 5

Service: 5

Destiny Detwiler

Will not be back to this location! The employees tonight were rude! Didn’t greet at the speaker, just a rude “how can I help you” sounding like you are inconveniencing her! Then get to the window and she seems to have an attitude and doesn’t have ANY customer service manners or even speak. All to get my order and half way home to realize I’m missing half my order of munchkins. So I go back and pull to the window, explain what I ordered and missing & the girl was even more rude. I said Thank you both times at the window & got nothing at all out of her! Customer service skills go long way!

Jessi Roberts

Ordered a bagel with strawberry cream cheese and did not get that. It was sloppy and did not have strawberry cream cheese in it.

Atmosphere: 3

Food: 1

Service: 3

Roberto Ponce

Always enjoy the good coffee and sandwich.Great customer service.

Atmosphere: 5

Food: 5

Service: 5

Kimberly Picking

Bad service and food is burnt. Went through the drive thru and had to park and go in and my food was burnt. This dunkin is going down hill no quality in the food.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Breakfast Sandwich

Harold Tittle

Asked at the speaker if they had a specific shake, the girl told me to hold on so she could verify. She came back and said yes so I ordered, I pulled up to the window and again asked to make sure it was the specific shake and again was told yes. Once I paid they then came back and said sorry were all out of that shake. So either I hold up the line for a refund or I take a shake I didn’t want. Wasn’t busy at all. Not hard to take pride in your job and do it correctly.

Service: 1

Kristy Dixon

The coffee at this place has become erratic at best! I almost always use the mobile app. So all they need to do is read what I want in my coffee and execute those instructions! They manage to do that maybe once out of every 10 times! The young girls that work there are clueless and this place obviously needs new management. I will be finding a different location!

Atmosphere: 1

Food: 1

Service: 1

Willis Manning

Needs a better training system. I ordered breakfast as a surprise for my wife, and they got her order completely wrong. We don't have a lot of spending money and spent what we do have to get the order wrong. I should not have to open my wife's food just to see if it the right kind of bagels I paid for.

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Croissant

haytham abdaljaber

Had a amazing experience today with Hailey and robin they are some lovely lady’s and sooo nice 🤍🤍

Atmosphere: 5

Food: 5

Service: 5

Alexa Rishel

I got a bacon egg and cheese bagel and hashbrowns. The sandwich was horrible, bacon was almost raw and bagel was extremely chewy. I could barely eat it, and ended up throwing most of it away. The hashbrowns were good though.

Atmosphere: 3

Food: 1

Service: 3

A j Rana

Slowest drive thru of the 28, 784 stores in the entire chain.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Croissant

Nicholle Figueroa

This is the worst Dunkin’ I’ve ever been to. They’ll leave you sitting at the drive thru for 20 minutes before they actually take your order.

Atmosphere: 1

Service: 1

Jayrd Alexander

If you actually want decent service and your correct order just go to the Dunkin a little further up the road. This stores management is piss poor, it. Takes 15 minutes for them to take your order and when you get the window they never took it. That establishment is wildly unprofessional even for fast food standards

Atmosphere: 1

Food: 1

Service: 1

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