This message is for the manager, Berta.We spent 5 minutes going over my breakfast order, and you still keyed it in wrong after assuring me it was correct. I get home and low and behold, it's not correct. All I needed was 3 breakfast meals with coffee and 1 additional sandwich. No changes, just as is. The fact that this location charged me $32.00 for this is insanity. Do better, Berta. Your setting the standard for your team and if your this bad at your job I can't begin to imagine how bad the rest of them are.
Atmosphere: 1
Food: 1
Service: 1
Andrew
For starters, never getting a shamrock shake again. It was all fine and dandy around 8pm, I’m happy causally sipping on my shake. You know I fall asleep eventually and BOOM! 2:30 hits and I wake up to what feels like WW3 inside my stomach. That’s when I go to the bathroom instead of the hole out in the back I usually use, and let me tell you it was just liquid green goodness. I mean it was so diabolical I felt Jesus by my side holding my hand get me through this experience and I’ve never been one to be religious. I will give 2 starts although because the shake was rather tasty but does that make up for the aftermath. Not in a million years. All in all I don’t plan on getting a shamrock shake anytime soon (the machine will probably be down anyways) and thank you for your time reading my review that came straight from my heart. And to McDonald’s, I will still be a loyal customer to your crispy chicken sandwhich.
Joshua Dukes
I live close by and try to go here occasionally out of convince. Literally every time they get my order incorrect. Today's order was missing 40 chicken nuggets. The staff here is absolutely incompetent. Save yourself the hassle and drive to the McDonald's a couple miles away in Mulberry.
Atmosphere: 3
Food: 3
Service: 1
Bob Sexton
Always clean. Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Jeanette Nunez
Kid-friendliness: Very Lid FriendlyWheelchair accessibility: Yes
Food: 5
Service: 5
Recommended dishes: French Fries, Double Cheeseburger, Big Mac
Danielle O'Brien
By far the worst McDonalds ever.
Atmosphere: 1
Food: 1
Service: 1
Anthony Gonzalez
Service is getting worst by the year. Drive thru keeps messing up on order. Not checking before they hand over. It's becoming a repeated issue. And it's the same drive thru female whose not checking the orders.
Atmosphere: 2
Food: 3
Service: 1
Barbara Pawlak
Never get the order accurate and was seriously thrown into the bag!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Big Breakfast
DrkAgnt
I have eaten here quite frequently lately. It is by far the best McDonalds I have been to along the East Coast. Very friendly and professional staff. My fries are always fresh and hot and I have yet to have any complaints!Parking: It has maybe 20 parking spots. Plenty of parking unless you are there during a major rush. Then it sometimes become a pain.
Atmosphere: 5
Food: 5
Service: 5
Gypsy Chylde
Their sausage burrito is amazing. A little small for the price but nonetheless still delicious ?
Teens at the window drive thru have little to no customer service experience. And because of them ...things can go sideways.
Atmosphere: 2
Food: 4
Service: 2
Gordon Nilsen
It took over 15 minutes for a quarter pounder, an overfried filet o fish and a double cheeseburger. Fries were not fresh...sat under lamp all of my 15 mins...they were wilted.
Atmosphere: 2
Food: 2
Service: 1
Romney Barnes
I've had a few problems there getting cold food here recently I had a problem the young man who was taking my order at the drive-thru did not know what he was doing but when I went in and I talked to management they made things right they went above and beyond just like they do every time they really try to take care of their customers there the management does
Atmosphere: 4
Food: 3
Service: 4
Curtis Lee, Jr.
Soooo, crazy story. Last night, my girlfriend was on her way home from work and finally was able to get something to eat. Earlier last night she had been texting me that all she was thinking about was a cheeseburger, which she was stopped at this McDonald’s for, which is honestly our like, area McDonald’s for where we live. She got her cheeseburger, and came home where she sat down at the counter, starving and ready to eat. Unfortunately, they decided to add the extra pickles, but not the actual cheeseburger. Which is strange, there was an imprint on the bottom bun where said cheeseburger would have been, but alas, in the words of Wendy’s, where’s the beef? Weird flex, McDonald’s crew. I usually give you guys the benefit of the doubt, as the countless times you have shafted me on my orders, but this was a step too far. Double-check not only bags, people, but it seems like you also have to make sure you actually got your meats as well, because unlike Arby’s, this McDonald’s doesn’t always have the meats.
Carlos Diaz
We all know the food from any fast food is c.r.a.p., however we still buy it. All we want is for the place to have our order ready and accurate every time. Yes every time like the other fast foods that we need to pay more for quality of food and service. This McDonald's location is the better on of the south lakeland locations.
This message is for the manager, Berta.We spent 5 minutes going over my breakfast order, and you still keyed it in wrong after assuring me it was correct. I get home and low and behold, it's not correct. All I needed was 3 breakfast meals with coffee and 1 additional sandwich. No changes, just as is. The fact that this location charged me $32.00 for this is insanity. Do better, Berta. Your setting the standard for your team and if your this bad at your job I can't begin to imagine how bad the rest of them are.
Atmosphere: 1
Food: 1
Service: 1
For starters, never getting a shamrock shake again. It was all fine and dandy around 8pm, I’m happy causally sipping on my shake. You know I fall asleep eventually and BOOM! 2:30 hits and I wake up to what feels like WW3 inside my stomach. That’s when I go to the bathroom instead of the hole out in the back I usually use, and let me tell you it was just liquid green goodness. I mean it was so diabolical I felt Jesus by my side holding my hand get me through this experience and I’ve never been one to be religious. I will give 2 starts although because the shake was rather tasty but does that make up for the aftermath. Not in a million years. All in all I don’t plan on getting a shamrock shake anytime soon (the machine will probably be down anyways) and thank you for your time reading my review that came straight from my heart. And to McDonald’s, I will still be a loyal customer to your crispy chicken sandwhich.
I live close by and try to go here occasionally out of convince. Literally every time they get my order incorrect. Today's order was missing 40 chicken nuggets. The staff here is absolutely incompetent. Save yourself the hassle and drive to the McDonald's a couple miles away in Mulberry.
Atmosphere: 3
Food: 3
Service: 1
Always clean. Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Very Lid FriendlyWheelchair accessibility: Yes
Food: 5
Service: 5
Recommended dishes: French Fries, Double Cheeseburger, Big Mac
By far the worst McDonalds ever.
Atmosphere: 1
Food: 1
Service: 1
Service is getting worst by the year. Drive thru keeps messing up on order. Not checking before they hand over. It's becoming a repeated issue. And it's the same drive thru female whose not checking the orders.
Atmosphere: 2
Food: 3
Service: 1
Never get the order accurate and was seriously thrown into the bag!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Big Breakfast
I have eaten here quite frequently lately. It is by far the best McDonalds I have been to along the East Coast. Very friendly and professional staff. My fries are always fresh and hot and I have yet to have any complaints!Parking: It has maybe 20 parking spots. Plenty of parking unless you are there during a major rush. Then it sometimes become a pain.
Atmosphere: 5
Food: 5
Service: 5
Their sausage burrito is amazing. A little small for the price but nonetheless still delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Burrito
Restaurantji Recommends
Teens at the window drive thru have little to no customer service experience. And because of them ...things can go sideways.
Atmosphere: 2
Food: 4
Service: 2
It took over 15 minutes for a quarter pounder, an overfried filet o fish and a double cheeseburger. Fries were not fresh...sat under lamp all of my 15 mins...they were wilted.
Atmosphere: 2
Food: 2
Service: 1
I've had a few problems there getting cold food here recently I had a problem the young man who was taking my order at the drive-thru did not know what he was doing but when I went in and I talked to management they made things right they went above and beyond just like they do every time they really try to take care of their customers there the management does
Atmosphere: 4
Food: 3
Service: 4
Soooo, crazy story. Last night, my girlfriend was on her way home from work and finally was able to get something to eat. Earlier last night she had been texting me that all she was thinking about was a cheeseburger, which she was stopped at this McDonald’s for, which is honestly our like, area McDonald’s for where we live. She got her cheeseburger, and came home where she sat down at the counter, starving and ready to eat. Unfortunately, they decided to add the extra pickles, but not the actual cheeseburger. Which is strange, there was an imprint on the bottom bun where said cheeseburger would have been, but alas, in the words of Wendy’s, where’s the beef? Weird flex, McDonald’s crew. I usually give you guys the benefit of the doubt, as the countless times you have shafted me on my orders, but this was a step too far. Double-check not only bags, people, but it seems like you also have to make sure you actually got your meats as well, because unlike Arby’s, this McDonald’s doesn’t always have the meats.
We all know the food from any fast food is c.r.a.p., however we still buy it. All we want is for the place to have our order ready and accurate every time. Yes every time like the other fast foods that we need to pay more for quality of food and service. This McDonald's location is the better on of the south lakeland locations.
Atmosphere: 5
Food: 1
Service: 4