Moe's Southwest Grill

Love their queso!!!!!

Food is terribleeeeeee…. Yikes. It’s like eating mashed rice. 3 small pieces of meat … cheese in one corner. Just gross. Chipotle it is.

Food: 1

Was a pleasure

Why am I chewing sand? Why does this taste fishy?

I had stopped going here because I kept getting hard rice. Tried again. Nope. Dangerous food safety.

Food: 1

Service: 1

This is the only moes that you can never get ahold of on the phone. I’ve called this moes countless times over the years and not once has anyone ever picked up the phone. It puts you on hold, rings for a second and then back to hold. You can never get ahold of anyone.

Food: 4

Service: 1

Moe’s Southwest Grill continues to be one of the most consistently satisfying places to grab a fresh, flavorful meal. Every time you walk in, you’re greeted with that signature “Welcome to Moe’s,” and it sets the tone — friendly, upbeat, and ready to feed you well.

The ingredients are always fresh, the portions are generous, and the customization is unbeatable. Whether you’re building a burrito, loading up a bowl, or grabbing chips and queso, everything tastes clean, seasoned, and made with care. You can tell the team takes pride in keeping the line moving while still getting every order right.

The restaurant is kept clean, the service is quick, and the staff is genuinely helpful — exactly what you want when you’re grabbing lunch or dinner on a busy day. Moe’s delivers the perfect mix of convenience and quality, and it’s become a go‑to spot for a reason.

Highly recommend this location for anyone who wants bold flavor, great service, and a reliably excellent meal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl

Order pick up and nothing is correct! Worst location ever!

Atmosphere: 1

Food: 1

Service: 1

I will preface this review by stating that we visited during a severe cold snap which very unusual for Florida, however, that's no excuse for having a dining room temperature of 54 degrees.

There were 3 employees behind the counter when we visited and one that was maybe on break (he let us know the HVAC system had been broken for over a year), one of the employees behind the counter appeared to be making himself a rather large to go order and he was very chatty (about things I had no idea what he was even rambling on about since he wasn't helping us with our order so I wasn't paying much attention).

There weren't any other customers in the lobby until we were almost finished and maybe 1 that came in to pickup a carry out order. And, although it was very slow, the 2 employees remained behind the counter during our entire visit whole every table in the dining room was dirty (we had to wipe a table down to have a clean place to eat). The guy that made our order was friendly enough and the lady that cashed us out was as well but their lack of attentiveness to the dirty lobby resulted in a low review.

Whole our food was good, it was fleeting because it was so cold in the building that our food got cold rather quickly making it quite unenjoyable.

Employees and customers alike should not have to suffer through this type of situation. Fixing the HVAC system should be a priority for safety reasons. It's quite shameful really. Next time we will make the additional drive to the location at the Shoppes of Lakeland.

Atmosphere: 1

Food: 1

Service: 2

I have not been to Moe's in a very long time, so we decided to give it a chance, cause kids eat free of course.

This location was dirty, not well kept, and the service was not great. The chicken looked like rubber square pellets, And the chips were super stale. We are just praying we don't get food poisoning from this experience, and I recommend going elsewhere for lunch.

Atmosphere: 1

Food: 1

Service: 1

This was my first meal of 2026. I haven’t eaten all day. My significant other decided to take up the offer of BOGO bowls on uber for pick up. All my food was cold and yet somehow also burnt… and we got very little portions the bowl was half filled the burrito was tiny.

I’m working New Years as well. I’m on break as I’m typing this and not once did it cross my mind to take out my distain of working holidays on my companies customers :(

This isn’t the first time I’ve gotten a bad order though it’s usually edible… This time it was just bad and I was so hungry I ate it any other day I would have thrown it away.

I’ve gotten the wrong bowl like completely different bowl than what I ordered before or sometimes they’ll just freestyle it and add a bunch of stuff I didn’t even have on the ticket and each time I forgive them and didn’t stop to write anything but all zero people who see this must know the truth. (AKA I need a way to grieve)

RIP my first meal of 2026 you will not be missed

Atmosphere: 3

Food: 1

Service: 2

NEVER FAILS, not only on a Moes Monday they constantly will be out of something, but it can also be a random day out of the week! Makes no sense to me. This place never has enough food or chips.
I really try my best to avoid at all cost online or in person. And even when I give them the benefit of the doubt still don’t have food as I drive 30mins away just for Moe’s!

Atmosphere: 3

Food: 3

Service: 2

If you eat at moes just know Morgan with the curly hair spits in the food and has for years now. Especially the guacamole!!

Atmosphere: 1

Food: 1

Service: 1

Continues to disappoint. On my last visit the dining room was sorry. They don't have the Coke Freestyle machine anymore, just a regular soda fountain.

Atmosphere: 2

Food: 3

Service: 3

Out of ice. Out of salsa.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Bowl

I always order ahead and they are always 30 minutes late

Service: 1