They took such good care of us. I like how they make your food just the way you want it rather than one way for everyone.
Atmosphere: 5
Food: 5
Service: 5
Lindcy Brown
I had a wonderful experience at this location. Alexis goes above and beyond with great customer service. It is so refreshing to see this happening.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Homewrecker
Franuska Jean-Baptiste
Love this specific location, Lexi the manager is great, love her energy, very good people. Always makes me feel welcomed.
Atmosphere: 5
Food: 5
Service: 5
Cheryl Benner
Today is BOGO so of course as you can imagine they are swamped. I placed an online order and waited for almost 2 hours; however, they were very understaffed for the amount of orders they had. They had well over 20-30 online orders, along with a steady line of about 20 people…and only 3 people working to put all of these orders together. Having a background in retail I completely understand being understaffed, not having enough employees in general, and people calling in. Every employee here today was dealing with a very stressful overworked environment. They have been very attentive, professional, nice, and amazingly showing not much signs of the anxiety I imagine they’re having. My only complaint is that they should have handled the online orders much differently. I would have either A) done one online order for every other person in line, or B) when the line got insanely long and the online orders were backed up for over an hour they could have told the people in line there would be an X wait time and got the online orders caught up. While I sat there for almost 2 hours, along with a few others who waited equally as long, at least 2 full lines of people in the store were served - people who came in and got out in less than 20 minutes I would say. If no one else tells you they appreciate your efforts, I will tell you that I do. But hopefully this feedback will help maintain an understaffed, over busy day the next time.
Recommended dishes: Bowl
bleek memph
Such a welcoming place and great good, for sure better than chipotle! Service is A1 and respectful staff, always smiling at there guest and making us feel at home!! Many blessings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Lauren Becker
Great place with great food.What stood out to me was the service and management. The manger Alexis was absolutely fantastic!! So polite, kind, caring and not just to customers but to her employees - coworkers too! Definitely a good hard worker with clear experience and enthusiasm and professionalism. Deserves a raise!! Will definitely recommend this place.
I come here every week and the workers here are always kind. The food is excellent. The service is excellent. Manager Lexi Fisher has made this restaurant clean, warm and welcoming. My only complaint is they didn't keep the AHA seltzer. But I'll keep coming because of
Atmosphere: 5
Food: 5
Service: 5
88Bassin
It was my first time coming here and as soon as I walked in Lexi greeted me with a friendly smile. I talked her on what she would recommend since it was my first time being here and recommended the home wrecker dish so I trusted her and gave it a try. And I must say I’m so happy I went with the food she recommended it was so good! She came be and checked on what I thought of the meal and I told her I will definitely be back. Lexi shows friendliness and professionalism. I will definitely be coming back thanks again Lexi!!
Atmosphere: 5
Food: 5
Service: 5
Hannah Kaiser
Alexis is a star employee. She’s is always so helpful and kind!
Service: 5
Tina C
I love this Moe's. The manager, Alexis, has always been respectful, not only to her customers but to her employees as well. Alexis will always go above and beyond what is expected of her as a manager and that's why I enjoy going to this location!
As always. Good food. As for most places now, I will have to avoid going here. With tip, no drink, no extras. Nachos was over 18 dollars. I went in right around lunchtime. There were 3 people in the store. Not including just the 3 people working. At one time, this place and nearly all others, you could not get in around lunch times. The cost is pricing everyone out. Simple pleasures or rewards like this will go away. The food was GREAT! THE EMPLOYEE WHO SERVED ME WAS AWESOME AND NICE. It's literally just costing way too much.Good luck.
Atmosphere: 4
Food: 4
Service: 5
Devanie Kobor
Every time I come here my online placed order is either wrong or inedible. I used to be a huge advocate for Moe’s when everyone loved chipotle but the service at their Lakeland locations has changed my mind.
Atmosphere: 1
Food: 1
Service: 1
Shi_Mommy 94
I Literally Went In To MOES today and spent 100 dollars on food, as I’m fixing my 3 Drinks after ordering 8 Meals the manager comes up to me and says I’m Stealing, I said I literally just paid for 8 Meals your cashier gave me these drinks the Manger ALEXA said the drinks don’t come with the meal, okay that’s fine I can pay for it but your cashier gave them to me I didn’t take them. The manager says you know what I’m calling I’m police because you’re stealing. I said that’s fine call the police I have my receipt and I would like your name and your corporate office number. ALEXA would not give it to me. This experience was very degrading and embarrassing as a black woman and the only BLACK PERSON In the MOES Restaurant. To be racially profiled is insane in the year 2024 because it’s no way you think ima steal 3 drinks and spent 100 dollars with my work uniform on. Moe's Southwest Grill If this is the type of environment and professionalism your company has I pray you never get another person to buy your FOOD ???????
Atmosphere: 1
Service: 1
Robin
Hayden was awesome! Excellent customer service and was absolutely fantastic. Supervisor material!Food was fantastic as always.
They took such good care of us. I like how they make your food just the way you want it rather than one way for everyone.
Atmosphere: 5
Food: 5
Service: 5
I had a wonderful experience at this location. Alexis goes above and beyond with great customer service. It is so refreshing to see this happening.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Homewrecker
Love this specific location, Lexi the manager is great, love her energy, very good people. Always makes me feel welcomed.
Atmosphere: 5
Food: 5
Service: 5
Today is BOGO so of course as you can imagine they are swamped. I placed an online order and waited for almost 2 hours; however, they were very understaffed for the amount of orders they had. They had well over 20-30 online orders, along with a steady line of about 20 people…and only 3 people working to put all of these orders together. Having a background in retail I completely understand being understaffed, not having enough employees in general, and people calling in. Every employee here today was dealing with a very stressful overworked environment. They have been very attentive, professional, nice, and amazingly showing not much signs of the anxiety I imagine they’re having. My only complaint is that they should have handled the online orders much differently. I would have either A) done one online order for every other person in line, or B) when the line got insanely long and the online orders were backed up for over an hour they could have told the people in line there would be an X wait time and got the online orders caught up. While I sat there for almost 2 hours, along with a few others who waited equally as long, at least 2 full lines of people in the store were served - people who came in and got out in less than 20 minutes I would say. If no one else tells you they appreciate your efforts, I will tell you that I do. But hopefully this feedback will help maintain an understaffed, over busy day the next time.
Recommended dishes: Bowl
Such a welcoming place and great good, for sure better than chipotle! Service is A1 and respectful staff, always smiling at there guest and making us feel at home!! Many blessings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Great place with great food.What stood out to me was the service and management. The manger Alexis was absolutely fantastic!! So polite, kind, caring and not just to customers but to her employees - coworkers too! Definitely a good hard worker with clear experience and enthusiasm and professionalism. Deserves a raise!! Will definitely recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Quesadilla, Chips & Dip Trio
I come here every week and the workers here are always kind. The food is excellent. The service is excellent. Manager Lexi Fisher has made this restaurant clean, warm and welcoming. My only complaint is they didn't keep the AHA seltzer. But I'll keep coming because of
Atmosphere: 5
Food: 5
Service: 5
It was my first time coming here and as soon as I walked in Lexi greeted me with a friendly smile. I talked her on what she would recommend since it was my first time being here and recommended the home wrecker dish so I trusted her and gave it a try. And I must say I’m so happy I went with the food she recommended it was so good! She came be and checked on what I thought of the meal and I told her I will definitely be back. Lexi shows friendliness and professionalism. I will definitely be coming back thanks again Lexi!!
Atmosphere: 5
Food: 5
Service: 5
Alexis is a star employee. She’s is always so helpful and kind!
Service: 5
I love this Moe's. The manager, Alexis, has always been respectful, not only to her customers but to her employees as well. Alexis will always go above and beyond what is expected of her as a manager and that's why I enjoy going to this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Three Amigos
Restaurantji Recommends
As always. Good food. As for most places now, I will have to avoid going here. With tip, no drink, no extras. Nachos was over 18 dollars. I went in right around lunchtime. There were 3 people in the store. Not including just the 3 people working. At one time, this place and nearly all others, you could not get in around lunch times. The cost is pricing everyone out. Simple pleasures or rewards like this will go away. The food was GREAT! THE EMPLOYEE WHO SERVED ME WAS AWESOME AND NICE. It's literally just costing way too much.Good luck.
Atmosphere: 4
Food: 4
Service: 5
Every time I come here my online placed order is either wrong or inedible. I used to be a huge advocate for Moe’s when everyone loved chipotle but the service at their Lakeland locations has changed my mind.
Atmosphere: 1
Food: 1
Service: 1
I Literally Went In To MOES today and spent 100 dollars on food, as I’m fixing my 3 Drinks after ordering 8 Meals the manager comes up to me and says I’m Stealing, I said I literally just paid for 8 Meals your cashier gave me these drinks the Manger ALEXA said the drinks don’t come with the meal, okay that’s fine I can pay for it but your cashier gave them to me I didn’t take them. The manager says you know what I’m calling I’m police because you’re stealing. I said that’s fine call the police I have my receipt and I would like your name and your corporate office number. ALEXA would not give it to me. This experience was very degrading and embarrassing as a black woman and the only BLACK PERSON In the MOES Restaurant. To be racially profiled is insane in the year 2024 because it’s no way you think ima steal 3 drinks and spent 100 dollars with my work uniform on. Moe's Southwest Grill If this is the type of environment and professionalism your company has I pray you never get another person to buy your FOOD ???????
Atmosphere: 1
Service: 1
Hayden was awesome! Excellent customer service and was absolutely fantastic. Supervisor material!Food was fantastic as always.
Atmosphere: 5
Food: 5
Service: 5
Fast service and quality food as always
Atmosphere: 5
Food: 5
Service: 5