Palace Pizza Highland City

Today, a coworker picked up a call-ahead lunch order and encountered an unexpected “dairy fee” for items like pizza, calzone, and stromboli. When questioned, the employee explained it was “because of Covid.” Let’s be clear: Covid is no longer a valid excuse. If your costs have increased, simply adjust your menu prices rather than adding hidden fees. To make matters worse, another coworker mentioned she ordered delivery last night and was charged an unexplained “eat local fee.” We understand the costs of doing business and are willing to pay fair prices. The issue lies in the lack of transparency. These additional fees aren’t disclosed on the menu, leaving customers to discover them at checkout. While you may justify these charges internally, as a consumer, I can’t support being nickeled and dimed without upfront disclosure. This practice feels deceptive and doesn’t reflect well on your business. Transparency and honesty go a long way in earning customer loyalty.

The crust was so thin you couldn't pick the pizza slice up. Over all, ok.

Atmosphere: 3

Food: 3

Service: 3

Editing to add response to owners response: I am not reviewing the wrong location. Highland city palace pizza in the plaza by the publix right next to the dairy queen. This IS the restaurant we order from. I guess the other younger guy isn't the son (we thought he was) but regardless of whether he is the son or not, my review still stands as this IS the correct location.

We used to love this place, ordering every week usually multiple times a week and always with large orders. The owner (the dad) is amazing, and we can always tell when he makes our food vs. someone else. However, we have noticed since the owners son took over (we still see the owner (the dad) every now and again but now it seems to mostly be the son who is in and making food - at least around dinnertime anyway) the quality and correctness of the food and our orders has gone downhill drastically. Our receipts are always right (so it isn't the people entering in our order), but the food is wrong. We always get charged for things we ask for but then when we get home after picking it up the order is wrong (example asking for a small pepperoni and large cheese but getting a small cheese and large cheese no pepperoni at all) the last 3 or 4 times we've ordered something has been wrong with our food and when we call about it, the people answering the phone are very nice but the men in the background when asked about it usually seem upset over us calling about THEIR mistake. Sad to say it, because like I said this used to be our go-to, but after multiple incorrect orders (and the irritation we seem to be met with when calling or going back in about the issues - to the point where, this last time we didn't even bother to call or go back) has us looking for other options.

Atmosphere: 3

Food: 3

Service: 1

Very good ?, good service and a pretty place.

Atmosphere: 5

Food: 5

Service: 5

The food is always fresh, delicious, comes out fast and the menu is extensive! Enjoy!

Atmosphere: 4

Food: 5

Service: 5

Good food, nothing fancy but very clean with pizza by the slice during lunch with great lunch specials

Atmosphere: 4

Food: 4

Service: 3

Chicken marsala with small chopped up pieces of chicken in spaghetti noodles with Campbell's Soup poured on it.

Atmosphere: 5

Food: 1

Service: 5

The pizza was really good and the sauce tasted super fresh. The people working there were very polite. I would highly recommend their breadsticks. It's a fluffy bread with the flavor and toppings of a garlic knot.

Dietary restrictions: They offer various Gluten Free options which was amazing! At most places you're limited if they have GF options at all. They had pasta, pizza, and chicken entrees as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Knots, Plain Cheese Pizza

This place is great. Pretty friendly staff, good priced items, and great portions.

Food itself was amazing, seasoning was on-point, and everything was fresh and quickly delivered to my table shortly after ordering.

I'm also not sure if the white-haired Italian gentleman I spoke with was the store manager or the head cook of the restaurant, but he made sure everything was to my liking while I was there. Big shout-out to him and the rest of the staff. Would recommend this place to anyone in a heartbeat.

Atmosphere: 5

Food: 5

Service: 5

Delicious, delicious food. Employees are awesome. Great customer service ?

Parking: Upfront close parking.

Kid-friendliness: Friendly, family environment.

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Knots, Large Pepperoni Calzoni, Pepperoni Pizza, Wings

The food here is great. The staff is friendly and unlike other places, they have never got an order of mine wrong.

Atmosphere: 4

Food: 4

Service: 5

Pizza was soggy and chewy for paying almost 20 dollars yea I won't be eating there again

Food: 1

I ordered a Sicilian pepperoni pizza I live 30 minutes away got home and they gave me round sloppy wet pepperoni pizza I called. They said the best they could do is give me 10% off next time Palace pizza sucks.

A true Italian restaurant great food

Atmosphere: 5

Food: 5

Service: 5

Fast food service and picked up right on time. Garlic knots and wings were cooked great, only complaint if we have one is that the pizzas weren’t cut, like they had been but not very well so we had to cut each slice. Aside from that great experience, give this local south Lakeland pizza parlor a try :)

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Garlic Knots, Plain Cheese Pizza