Palace Pizza Highland City

Great local Pizza & Pasta restaurant .. authentic food...

Atmosphere: 4

Food: 5

Service: 5

I have always loved Palace Pizza regardless of the location ... This location at Highland City though, I will give 1 star ... Not because of food quality, but because of the owner/manager ... He is the rudest and nastiest person and has no business in being in any sort of management role .. if you have a problem with your order, make sure you don't come across him because he doesn't care if you do .. he will argue with you loudly in front of customers .. I'll take my business elsewhere

Atmosphere: 4

Food: 5

Service: 1

We were very disappointed in our pizza today. It was very greasy and had no spices The last two times we were there we had the pizza and it was delicious. The service is always good.

Hailey and Anthony are 6,7

Atmosphere: 5

Food: 5

Service: 5

Mimo was not 6/7

Atmosphere: 5

Food: 5

Service: 5

I ordered and paid for a pizza online, went to the wrong store and by the time I got to this store to pickup my pizza they had already closed. Note: They knew I was on the way and knew what time I would be there and actually closed an half hour early not even waiting for me. I submitted a complaint to the BBB and expect a full refund on my order. Kind of wondering why you cannot safely order a pizza after 8 pm in Lakeland, even on the weekend without something like this happening.

We are frequently customers at Palace Pizza, usually ordering pick up. Their food is very good. However, tonight, they slipped on service. I received a text my meal would be ready at 5:36. I arrived on time and was told it would be another 5 minutes..15 minutes later, I received my order. Our order included garlic knots and it didn’t look as if they were in rhe bag. I inquired and was assured they were there. Got home, no garlic knots. We called but didn’t want to drive back and get them. They took our name and number and said we could get them on our next order. Remains to be seen.

Today, a coworker picked up a call-ahead lunch order and encountered an unexpected “dairy fee” for items like pizza, calzone, and stromboli. When questioned, the employee explained it was “because of Covid.” Let’s be clear: Covid is no longer a valid excuse. If your costs have increased, simply adjust your menu prices rather than adding hidden fees. To make matters worse, another coworker mentioned she ordered delivery last night and was charged an unexplained “eat local fee.” We understand the costs of doing business and are willing to pay fair prices. The issue lies in the lack of transparency. These additional fees aren’t disclosed on the menu, leaving customers to discover them at checkout. While you may justify these charges internally, as a consumer, I can’t support being nickeled and dimed without upfront disclosure. This practice feels deceptive and doesn’t reflect well on your business. Transparency and honesty go a long way in earning customer loyalty.

The crust was so thin you couldn't pick the pizza slice up. Over all, ok.

Atmosphere: 3

Food: 3

Service: 3

Editing to add response to owners response: I am not reviewing the wrong location. Highland city palace pizza in the plaza by the publix right next to the dairy queen. This IS the restaurant we order from. I guess the other younger guy isn't the son (we thought he was) but regardless of whether he is the son or not, my review still stands as this IS the correct location.

We used to love this place, ordering every week usually multiple times a week and always with large orders. The owner (the dad) is amazing, and we can always tell when he makes our food vs. someone else. However, we have noticed since the owners son took over (we still see the owner (the dad) every now and again but now it seems to mostly be the son who is in and making food - at least around dinnertime anyway) the quality and correctness of the food and our orders has gone downhill drastically. Our receipts are always right (so it isn't the people entering in our order), but the food is wrong. We always get charged for things we ask for but then when we get home after picking it up the order is wrong (example asking for a small pepperoni and large cheese but getting a small cheese and large cheese no pepperoni at all) the last 3 or 4 times we've ordered something has been wrong with our food and when we call about it, the people answering the phone are very nice but the men in the background when asked about it usually seem upset over us calling about THEIR mistake. Sad to say it, because like I said this used to be our go-to, but after multiple incorrect orders (and the irritation we seem to be met with when calling or going back in about the issues - to the point where, this last time we didn't even bother to call or go back) has us looking for other options.

Atmosphere: 3

Food: 3

Service: 1

Very good ?, good service and a pretty place.

Atmosphere: 5

Food: 5

Service: 5

The food is always fresh, delicious, comes out fast and the menu is extensive! Enjoy!

Atmosphere: 4

Food: 5

Service: 5

Good food, nothing fancy but very clean with pizza by the slice during lunch with great lunch specials

Atmosphere: 4

Food: 4

Service: 3

Chicken marsala with small chopped up pieces of chicken in spaghetti noodles with Campbell's Soup poured on it.

Atmosphere: 5

Food: 1

Service: 5

The pizza was really good and the sauce tasted super fresh. The people working there were very polite. I would highly recommend their breadsticks. It's a fluffy bread with the flavor and toppings of a garlic knot.

Dietary restrictions: They offer various Gluten Free options which was amazing! At most places you're limited if they have GF options at all. They had pasta, pizza, and chicken entrees as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Knots, Plain Cheese Pizza