Steak 'n Shake
3906 Florida Ave S, Lakeland
(863) 648-1440
Recent Reviews
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Excellent customer service and friendly staff. The inside and outside very clean.
Atmosphere: 5
Food: 5
Service: 5
Quick, easy and delicious
Atmosphere: 5
Food: 5
Service: 5
Lovely experience. Burgers were juicy, cheese fries were cheesy, soda machine was calibrated correctly. A staff member was wiping down tables and asked how everything was, very friendly staff, they even told me about the promo on the receipt. This location is also EXCEPTIONALLY clean. I've never seen any fast food restaurant this clean. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Maybe don't focus so hard on your drive thru times that your dine in customers wait 25 or 30 minutes.
Atmosphere: 1
Food: 3
Service: 1
Dillon made my night better with his customer service!
Atmosphere: 5
Food: 5
Service: 5
Food is very good prices are creaping up but its worth the money. They need a little updating inside but I'm sure they are just trying to keep it simple. 1/2 price shakes are the best only $2.50 on weekdays from 2-4pm can't beat that. The staff is super nice but in the drive thru sometimes they forget your sauces which makes it inconvenient having to run back in to get those. But overall it's yummy and decent price.
Atmosphere: 3
Food: 5
Service: 4
Good burgers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Steak Burger and Fries
What a great burger and Tallow fries with a shake
Atmosphere: 5
Food: 5
Service: 5
The food is great. But please just hire some people and make it feel like it was before. I can’t be the only one over the screens to order on walk to the counter to pick up my food and still get asked to tip. And the drink machine worst idea ever just the drink machine will keep me away. I shouldn’t have to keep paper work to refill a drink I paid for. All this explains why only 3 people eating there.
Atmosphere: 1
Food: 4
Service: 1
It took 45 to 60 to get my order
Atmosphere: 5
Food: 5
Service: 2
Restaurantji Recommends
The burgers are great, the shakes are the greatest! Very busy during lunchtime, and one taste will tell you why. The burgers are cooked to order, so food is not as fast as some other fast-food joints, but the extra few minutes are worth the wait.
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service experience especially from the manager. She was very unprofessional and refused to resolve any issues that I had with my entire meals.
Atmosphere: 1
Food: 1
Service: 1
Slowest service ever
Please train your staff on how to make the shakes correctly. They don't seem to know the difference between the Reese's peanut butter cup shake, and the chocolate peanut butter shake. 3 times i ordered the chocolate peanut butter shake and they gave me the reese's peanut butter cup shake.
Food: 1
Service: 2
It was clean and friendly and the food and service were good also .
Atmosphere: 5
Food: 5
Service: 5
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