The blonde woman that works at this subway has “THE” worst customer service skills ever! She seems miserable at her job and acts like she just can’t wait to get you out the door. I went on 11/25 after 1pm and my food was terrible. She just does Not care. I will avoid this place at all costs. Get some employees that care and want to work. My food is not free.
Food: 2
BriannaMSanchez
Live Cockroach on floor. Be aware
Andy
Waited in a 20 minute line, watched the clerk get serrenated by a guest in front of me; when it was my time to order, I told the clerk what I wanted and they looked at me like I was stupid. They then told me to look at the sign at the far right of the store and gave awkward instructions like I was a child. It was a older lady, that's all I know. I just wanted something healthy other than burger king to eat and by all means that just couldn't be achieved today.
Atmosphere: 1
Food: 1
Service: 1
Jay Montes
Nicole has a horrible attitude every time I come she has the worst customer service.
Atmosphere: 1
Food: 1
Service: 1
Amy Moran
Why did you guys take the survey off the receipts ?? Also why cant I buy a bmt , I don't want to pay extra for a ultimate bmt with extra cheese , I just want a regular bmt .
Atmosphere: 3
Food: 3
Service: 3
Jason Waterman
This is always one of the best Subways I go to and I need to just start going here all the time. If I were over that way more I would. Their vegetables are almost pristine just in general but especially when you compare them to most other Subways I've been to. Service is always great and everything always tastes fantastic. Bravo to this team at Socrum Loop!
Atmosphere: 5
Food: 5
Service: 5
Michael Dooley
Busy location, great service. Very happy with my food today. Thank you
Atmosphere: 5
Food: 5
Service: 5
Sabbir Ahmed
I’ve eaten at this particular location many times and never had an issue with the food or quality of service. Keep up the good work! They are also great about reminding me of any rewards I have for my Subway Rewards Account such as free cookies or X dollars off etc. One gentleman in particular there is above and beyond in terms of being polite and shows amazing customer service and accuracy in completing my orders.
Darice James
I would have given no stars. They were out of multiple items. I asked for a sandwich the employee stated they were out of salami. I asked for capicola the employee stated I can’t substitute. The employee then stated I can give you double pepperoni. I stated I don’t want double of a meat already on the sandwich. I then asked to turn a sandwich with capicola into the original I was ordering another employee stated it would be an additional 6 dollars making the sandwich about 18 dollars verses the original sandwich I wanted being only around 14. I then requested the original sandwich and agreed to pay for the capicola add on but wanted a discount because they were missing a part of the sandwich the employee stated they couldn’t alter the price. My husband ordered a tuna sub and requested egg as a topping. The employee stated they were out of those also. We decided to find another place to eat.
James has always done a great job as has the rest of the staff. Very personable and professional. Give them all raises.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Tuna, Teriyaki Blitz, Sweet Onion Chicken Teriyaki, White Chip Macadamia Nut, Black Forest Ham Sandwich, Black Forest Ham Egg & Cheese Wrap, Egg & Cheese, The Philly, The Ultimate B M T
Shiri Lasman
So yummy!! Great subway locations are hard to come by these days so when I experience a good one I had to leave a review. The food was SO fresh. You can tell the veggies were cut and prepared today. It was so clean, staff was very friendly. Highly recommend!!!
Atmosphere: 5
Food: 5
Service: 5
Di Russom
I went to my favorite Subway. Employee was pissed and didn't greet me.The manager, Nichole, , ignored me for 5 minutes while angrily making an online order. Then, when I stated there should be more cheese on a Veggie Delite , she said, " you don't have to buy this sandwich ." So, I left.. McDonald's was so friendly and happy to see me. Give us a bit more cheese and hire people who don't hate their jobs and the customers.
Service: 1
Alan White
Person working counter (Nicole) is always rude. Today was waiting in line 15 mins while she made call-in orders. Shouldn't you help people standing in front of you? I'm on my lunch break and no time to wait for them to make sandwiches for folks that aren't even present. Ended up leaving to get a Publix sub. I go to Subway often because generally I enjoy the food and it's convenient to work. Nicole has waited on me in the past, always rude. Once she asked what I wanted on the sub, my reply was "a little of everything". She glared back and said just tell me what you want on it!! Thought I did... There are pleasant people that work at this location, but I'm told Nicole is the manager. Not a good role model. Maybe that's way nicer staff doesn't seem to stay long. I'll keep stopping by but if Nicole is making sandwiches, I'm heading next door to Publix where shopping is a pleasure.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Spicy Italian
Nel
First than all, just to mention how all the bad reviews about this place are old, and about the service people. Let focus on the latest instead, ultimately you want to know how your food quality will be. Lets give local business to stay open and not disappear and go bankrupt. I just read this company has new owners and they will re bump it. the food is good at this location, sometimes when shift change it take them longer to service you because short of staff, lets be considered. The food is neat and good looking, and they have a good variety of extras to add
The blonde woman that works at this subway has “THE” worst customer service skills ever! She seems miserable at her job and acts like she just can’t wait to get you out the door. I went on 11/25 after 1pm and my food was terrible. She just does Not care. I will avoid this place at all costs. Get some employees that care and want to work. My food is not free.
Food: 2
Live Cockroach on floor. Be aware
Waited in a 20 minute line, watched the clerk get serrenated by a guest in front of me; when it was my time to order, I told the clerk what I wanted and they looked at me like I was stupid. They then told me to look at the sign at the far right of the store and gave awkward instructions like I was a child. It was a older lady, that's all I know. I just wanted something healthy other than burger king to eat and by all means that just couldn't be achieved today.
Atmosphere: 1
Food: 1
Service: 1
Nicole has a horrible attitude every time I come she has the worst customer service.
Atmosphere: 1
Food: 1
Service: 1
Why did you guys take the survey off the receipts ?? Also why cant I buy a bmt , I don't want to pay extra for a ultimate bmt with extra cheese , I just want a regular bmt .
Atmosphere: 3
Food: 3
Service: 3
This is always one of the best Subways I go to and I need to just start going here all the time. If I were over that way more I would. Their vegetables are almost pristine just in general but especially when you compare them to most other Subways I've been to. Service is always great and everything always tastes fantastic. Bravo to this team at Socrum Loop!
Atmosphere: 5
Food: 5
Service: 5
Busy location, great service. Very happy with my food today. Thank you
Atmosphere: 5
Food: 5
Service: 5
I’ve eaten at this particular location many times and never had an issue with the food or quality of service. Keep up the good work! They are also great about reminding me of any rewards I have for my Subway Rewards Account such as free cookies or X dollars off etc. One gentleman in particular there is above and beyond in terms of being polite and shows amazing customer service and accuracy in completing my orders.
I would have given no stars. They were out of multiple items. I asked for a sandwich the employee stated they were out of salami. I asked for capicola the employee stated I can’t substitute. The employee then stated I can give you double pepperoni. I stated I don’t want double of a meat already on the sandwich. I then asked to turn a sandwich with capicola into the original I was ordering another employee stated it would be an additional 6 dollars making the sandwich about 18 dollars verses the original sandwich I wanted being only around 14. I then requested the original sandwich and agreed to pay for the capicola add on but wanted a discount because they were missing a part of the sandwich the employee stated they couldn’t alter the price. My husband ordered a tuna sub and requested egg as a topping. The employee stated they were out of those also. We decided to find another place to eat.
Atmosphere: 4
Service: 1
Doesn't honor coupons.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
James has always done a great job as has the rest of the staff. Very personable and professional. Give them all raises.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Tuna, Teriyaki Blitz, Sweet Onion Chicken Teriyaki, White Chip Macadamia Nut, Black Forest Ham Sandwich, Black Forest Ham Egg & Cheese Wrap, Egg & Cheese, The Philly, The Ultimate B M T
So yummy!! Great subway locations are hard to come by these days so when I experience a good one I had to leave a review. The food was SO fresh. You can tell the veggies were cut and prepared today. It was so clean, staff was very friendly. Highly recommend!!!
Atmosphere: 5
Food: 5
Service: 5
I went to my favorite Subway. Employee was pissed and didn't greet me.The manager, Nichole, , ignored me for 5 minutes while angrily making an online order. Then, when I stated there should be more cheese on a Veggie Delite , she said, " you don't have to buy this sandwich ." So, I left.. McDonald's was so friendly and happy to see me. Give us a bit more cheese and hire people who don't hate their jobs and the customers.
Service: 1
Person working counter (Nicole) is always rude. Today was waiting in line 15 mins while she made call-in orders. Shouldn't you help people standing in front of you? I'm on my lunch break and no time to wait for them to make sandwiches for folks that aren't even present. Ended up leaving to get a Publix sub. I go to Subway often because generally I enjoy the food and it's convenient to work. Nicole has waited on me in the past, always rude. Once she asked what I wanted on the sub, my reply was "a little of everything". She glared back and said just tell me what you want on it!! Thought I did... There are pleasant people that work at this location, but I'm told Nicole is the manager. Not a good role model. Maybe that's way nicer staff doesn't seem to stay long. I'll keep stopping by but if Nicole is making sandwiches, I'm heading next door to Publix where shopping is a pleasure.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Spicy Italian
First than all, just to mention how all the bad reviews about this place are old, and about the service people. Let focus on the latest instead, ultimately you want to know how your food quality will be. Lets give local business to stay open and not disappear and go bankrupt. I just read this company has new owners and they will re bump it. the food is good at this location, sometimes when shift change it take them longer to service you because short of staff, lets be considered. The food is neat and good looking, and they have a good variety of extras to add
Atmosphere: 5
Food: 4
Service: 5
Loading...