Customer service was horrible Lisa Y kept cutting us off while ordering and was very dry and nonchalant whenever we got our smoothies they were watered down and super sweet was a waste of money!! Never will cost that location again
Atmosphere: 1
Food: 1
Service: 1
Jennifer Slaugh
Our smoothies were delicious and my husband enjoyed his sandwich. However, this location does not allow employees to keep tips! Horrible practice, if I have great service and want to tip the worker who made my food I should be able to. Shame on this franchise.
Atmosphere: 1
Food: 5
Service: 5
Keiju Leaf
Today I placed a mobile order for one açaí bowl like usual. I order mine with coconut shavings and when I had opened mine today there was almond pieces on top. I knew it wasn’t intentional and figured maybe they were just out of coconut shavings and substituted them with almonds instead. However, I am specifically allergic to almonds themselves. I had politely explained to the employee my allergy and asked if it could possible be remade. Naturally I give my bowl back and apologized for the inconvenience. The employee then says “let me check” she goes to the back room and talks with her co worker who is believed to be some sort of manager or supervisor. I take a seat and wait for them to come back. I over hear the female employee say “this guy says he’s allergic to nuts and asked if it could be remade” then I over hear their conversation “but he has Nutella included on his açaí bowl.. that has nuts.” “What about the chia seeds as well” she comes back and I specifically sate that the rest is fine but I am specifically allergic to almonds and I cannot have them. After my bowl is in the back out of view for about 5 minutes I hear the female employee say “They are so annoying to make” keep in mind I was the only customer in the building at 7:00pm. My bowl is returned to me with all of the almonds taken off manually. I do not know how they were taken off whether it was by hand or scooped off. However, I simply was too shocked to continue further as I do not need to beg and plead for my order $13 dollar açaí bowl to be remade. I threw away my bowl as by that time it was completely melted and was already contaminated with an allergen that could have gotten me hospitalized for an allergic reaction. I am beyond words and disappointed. I have worked in customer service handling food and beverages and never have a problem remaking any order or item again. Especially if it is due to an allergy. Needless to say if remaking one açaí bowl was too much work in a building with no customers I don’t believe there will be a point in their lifetime their hourly pay will exceed $15 dollars. Can’t we have just a tad more courtesy? All I asked was to be able to eat the food I payed for and apologized over even though I was not at fault.
Rosie Villalobos
I’m only leaving 1 star because I have to in order to leave a review. If I could leave zero I would. I walked in today with my younger siblings around 7:30 pm to get a smoothie for us and and as soon as we walked in the 2 girls working looked at the door saw us walking in and looked me and my siblings up and down with annoyed faces, literally rolled there eyes and continued their conversation. Once we got up to the register, the girls still continued their conversation not even acknowledging that we were there. I waited patiently trying not to be rude and I finally asked “hey, can I order?” The girls still continued looked at me with a stank face and said “mhmmm” and then took my order. Again, she looked VERY annoyed. My little siblings felt uncomfortable also, my little sister asked if we should leave. Anyways, I saw that when she was making my smoothies she was doing a very sloppy job, but I wanted to give her the benefit of the doubt, maybe she’s just rushing and my smoothie will still be good. I got a peanut paradise smoothie and I saw her scrapping the peanut butter container hard and then put water in it, shook it up and poured it into the blender. I thought how weird because it was a lot of water and I didn’t know they use that much water in smoothies? .. she made the other 2 that I ordered for my siblings and still seeing her do a sloppy job with those, I’m not one who likes confrontation so I tried to just wait and hope for the best. But when she gave us the smoothies they were NOT even full to the top. They looked like someone drank about a quarter of it. The lids weren’t pressed down onto the cup, they were just placed on, and the cups were so messy, with smoothie all on the sides. Again, because I’m not confrontational, I walked to where there was napkins, cleaned my cups and left. I didn’t say “thank you” which I felt so rude for doing but I was so aggravated with the experience. We got to the car and the smoothies were so disgusting. All watery, none had any thickness to them, and were just a mess. I have never had a bad experience at other locations but this one was a nightmare. I won’t be returning to this one, and I wonder if managers even know what is going on in there store and how rude and unprofessional their employees are. If they hate their job so much, why work there? I wasn’t rude, and I came in smiling. Yall need to do better. I really had such a bad experience that I will find a way to reach out to corporate (if they even care to do anything) and see if maybe they can get help at this location. Worst service ever.
Caitlin Frei
Went and got a great tasting smoothie- quick in and out no issues
Ember Cayce-Smith
Smoothies were very good but the wait was horrible and it was very very hot inside.
Marisela R Ceballo
JESSICA GREAT CUSTOMER SERVICE
April Hall
My husband stopped to get me a smoothie because I couldn’t eat anything solid. Only smoothie I’ve ever bought is a Hawaiian Breeze. It hasn’t been on the menu for years but I’ve always been told they can make it and they always have. Claimed they couldn't make it (which he didn’t know the difference) but told him the could make the new Lilo and Stitch Ohama Breeze. So now I have a smoothie I won’t drink because it has Mango in it. So I guess I won’t be back anymore since you can’t make the only smoothie I eat.
Daisy Collazo
Nickie is always super friendly and welcoming when I came here. Everyone always has a great attitude. I highly recommend the chipotle flatbread. They are always delicious and I pair it with my mango madness smoothie. Highly recommend this location.
Tyler
Delicious and large selections of smoothies. Their wraps are amazing almost the best in the city. Their service is quick during slow hours but kind of slow during rush hours it’s not a place to chill because of the loud blenders but either way this smoothie cafe is the best chain option.
No customer service. Completely ignored standing in line. I get that they are busy but a good morning and be right with you goes a long way. Left with no purchase. Also the place smells awful.
Nadia Scott
I always try to call in an order and they never answer their phone it just rings and rings.
Yalonda Davis
I am really disappointed to order online, arrive 10 minutes later and there is 10 people inside waiting. The young lady making smoothies has her ear to her phone while people wait for their orders. Trying to make smoothies while on the phone is very unprofessional. I used to stop here after the gym, but today is my last day.
Hayley Calvary
Great little location. Employees are good about moving quickly and efficiently. Putting out orders quickly when the line is long. They are very good about being careful with allergens and cross contamination if you ask.
Felicity Aleece
honestly i used to love tropical smoothie years ago, it used to be good, staff has always been rude and monotone but now they’re food is always made carelessly. i always want to try it again to see if they’ve gotten it together but unfortunately not. everytime i’ve ordered from here within the past 2 years my order is always wrong/made really poorly and today was the same thing, my smoothie had none of the add ons i paid for, and my wrap was just slapped together and it was extremely vinegary and the tortilla tastes like it was freezer/fridge burnt i think they put the wrong sauce. i work in the food industry as well so i understand mistakes but the employee and management really does not care at all. i spent $40 today on uber eats and only got $4 back for my order i didn’t even eat.
Customer service was horrible Lisa Y kept cutting us off while ordering and was very dry and nonchalant whenever we got our smoothies they were watered down and super sweet was a waste of money!! Never will cost that location again
Atmosphere: 1
Food: 1
Service: 1
Our smoothies were delicious and my husband enjoyed his sandwich. However, this location does not allow employees to keep tips! Horrible practice, if I have great service and want to tip the worker who made my food I should be able to. Shame on this franchise.
Atmosphere: 1
Food: 5
Service: 5
Today I placed a mobile order for one açaí bowl like usual. I order mine with coconut shavings and when I had opened mine today there was almond pieces on top. I knew it wasn’t intentional and figured maybe they were just out of coconut shavings and substituted them with almonds instead. However, I am specifically allergic to almonds themselves. I had politely explained to the employee my allergy and asked if it could possible be remade. Naturally I give my bowl back and apologized for the inconvenience. The employee then says “let me check” she goes to the back room and talks with her co worker who is believed to be some sort of manager or supervisor. I take a seat and wait for them to come back. I over hear the female employee say “this guy says he’s allergic to nuts and asked if it could be remade” then I over hear their conversation “but he has Nutella included on his açaí bowl.. that has nuts.” “What about the chia seeds as well” she comes back and I specifically sate that the rest is fine but I am specifically allergic to almonds and I cannot have them. After my bowl is in the back out of view for about 5 minutes I hear the female employee say “They are so annoying to make” keep in mind I was the only customer in the building at 7:00pm. My bowl is returned to me with all of the almonds taken off manually. I do not know how they were taken off whether it was by hand or scooped off. However, I simply was too shocked to continue further as I do not need to beg and plead for my order $13 dollar açaí bowl to be remade. I threw away my bowl as by that time it was completely melted and was already contaminated with an allergen that could have gotten me hospitalized for an allergic reaction. I am beyond words and disappointed. I have worked in customer service handling food and beverages and never have a problem remaking any order or item again. Especially if it is due to an allergy. Needless to say if remaking one açaí bowl was too much work in a building with no customers I don’t believe there will be a point in their lifetime their hourly pay will exceed $15 dollars. Can’t we have just a tad more courtesy? All I asked was to be able to eat the food I payed for and apologized over even though I was not at fault.
I’m only leaving 1 star because I have to in order to leave a review. If I could leave zero I would. I walked in today with my younger siblings around 7:30 pm to get a smoothie for us and and as soon as we walked in the 2 girls working looked at the door saw us walking in and looked me and my siblings up and down with annoyed faces, literally rolled there eyes and continued their conversation. Once we got up to the register, the girls still continued their conversation not even acknowledging that we were there. I waited patiently trying not to be rude and I finally asked “hey, can I order?” The girls still continued looked at me with a stank face and said “mhmmm” and then took my order. Again, she looked VERY annoyed. My little siblings felt uncomfortable also, my little sister asked if we should leave. Anyways, I saw that when she was making my smoothies she was doing a very sloppy job, but I wanted to give her the benefit of the doubt, maybe she’s just rushing and my smoothie will still be good. I got a peanut paradise smoothie and I saw her scrapping the peanut butter container hard and then put water in it, shook it up and poured it into the blender. I thought how weird because it was a lot of water and I didn’t know they use that much water in smoothies? .. she made the other 2 that I ordered for my siblings and still seeing her do a sloppy job with those, I’m not one who likes confrontation so I tried to just wait and hope for the best. But when she gave us the smoothies they were NOT even full to the top. They looked like someone drank about a quarter of it. The lids weren’t pressed down onto the cup, they were just placed on, and the cups were so messy, with smoothie all on the sides. Again, because I’m not confrontational, I walked to where there was napkins, cleaned my cups and left. I didn’t say “thank you” which I felt so rude for doing but I was so aggravated with the experience. We got to the car and the smoothies were so disgusting. All watery, none had any thickness to them, and were just a mess. I have never had a bad experience at other locations but this one was a nightmare. I won’t be returning to this one, and I wonder if managers even know what is going on in there store and how rude and unprofessional their employees are. If they hate their job so much, why work there? I wasn’t rude, and I came in smiling. Yall need to do better. I really had such a bad experience that I will find a way to reach out to corporate (if they even care to do anything) and see if maybe they can get help at this location. Worst service ever.
Went and got a great tasting smoothie- quick in and out no issues
Smoothies were very good but the wait was horrible and it was very very hot inside.
JESSICA GREAT CUSTOMER SERVICE
My husband stopped to get me a smoothie because I couldn’t eat anything solid. Only smoothie I’ve ever bought is a Hawaiian Breeze. It hasn’t been on the menu for years but I’ve always been told they can make it and they always have. Claimed they couldn't make it (which he didn’t know the difference) but told him the could make the new Lilo and Stitch Ohama Breeze. So now I have a smoothie I won’t drink because it has Mango in it. So I guess I won’t be back anymore since you can’t make the only smoothie I eat.
Nickie is always super friendly and welcoming when I came here. Everyone always has a great attitude. I highly recommend the chipotle flatbread. They are always delicious and I pair it with my mango madness smoothie. Highly recommend this location.
Delicious and large selections of smoothies. Their wraps are amazing almost the best in the city. Their service is quick during slow hours but kind of slow during rush hours it’s not a place to chill because of the loud blenders but either way this smoothie cafe is the best chain option.
Restaurantji Recommends
No customer service. Completely ignored standing in line. I get that they are busy but a good morning and be right with you goes a long way. Left with no purchase. Also the place smells awful.
I always try to call in an order and they never answer their phone it just rings and rings.
I am really disappointed to order online, arrive 10 minutes later and there is 10 people inside waiting. The young lady making smoothies has her ear to her phone while people wait for their orders. Trying to make smoothies while on the phone is very unprofessional. I used to stop here after the gym, but today is my last day.
Great little location. Employees are good about moving quickly and efficiently. Putting out orders quickly when the line is long. They are very good about being careful with allergens and cross contamination if you ask.
honestly i used to love tropical smoothie years ago, it used to be good, staff has always been rude and monotone but now they’re food is always made carelessly. i always want to try it again to see if they’ve gotten it together but unfortunately not. everytime i’ve ordered from here within the past 2 years my order is always wrong/made really poorly and today was the same thing, my smoothie had none of the add ons i paid for, and my wrap was just slapped together and it was extremely vinegary and the tortilla tastes like it was freezer/fridge burnt i think they put the wrong sauce. i work in the food industry as well so i understand mistakes but the employee and management really does not care at all. i spent $40 today on uber eats and only got $4 back for my order i didn’t even eat.
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