It’s honestly a hit or miss with this place. I’ve been here when they are on top of things and I’ve been here when they aren’t. Lightening wins, get a free double stack. Buy a frost key tag for $1.99 (maybe 2.99) enjoy a little baby Frost throughout the year. That’s a bargain.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chili, Plain Baked Potato
Tim Hughes
I got a single cheese burger and small fries right at beginning of lunch time.. fries were great.. I had 2 bites of burger before I realized it was "rare" . Obviously stopped eating burger and fries.. wasted $8.50
Atmosphere: 4
Food: 1
Service: 5
Kristina
Popular restaurant but fast service.Had the new street corn burger which was very good.
Atmosphere: 5
Food: 5
Service: 5
Lee Cohen
They get orders wrong and then huff at you about it. Opt for a friendly place instead.
Service: 1
Nathan Dawson
It's a Wendy's
Tony
I come here all the time and it’s one of the better fast food places in the area in terms of service and quality. Came here tonight and was given the wrong order, then blamed for it and disrespected, then got home to find exploded ketchup packets all over in my bag. Sad.
Atmosphere: 1
Food: 1
Service: 1
Heather D'Mont
Great staff and food. Madix was so polite and friendly. The chilli was on point as usual!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Apple Pecan, Chili
Mandy Dryburgh
Food was fresh and great service keep up the good work and Thanks for all you do!
This particular Wendy's is well managed and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Hamburger
Ryan Westwood
My wife and I stopped here this morning for 2 breakfast combos, 2 simple orders both with steak fries and cold brew coffee's. When I ordered at the drive thru, I asked for light ice and creamers and sweetener, and some mayo. We were the only car in the drive thru at 8am. I move up to the window after paying to pick up my order, a mere minute from when I ordered the food. They completely screwed up the order,. they gave us full ice, no creamers, no sweeteners and of course no mayo or ketchup. This is not the first time, we have had issues at this location but there was literally nobody there and they still messed it up. We went back around and said , we were missing the things we asked for and she said , No, I put them in the bag, you should look! She should've just said, sorry, here is some more, not say we are wrong.Another reviewer said there is a older woman there who appears to be the manager, who we can also agree is rude with an attitude. We the customer, is patronizing your restaurant and she really could care less. Fortunately, I personally know the regional manager and will bring this up to them soon. She needs to be dismissed from Wendy's as she is not someone who should be representing them. Unfortunately, customer service as a whole as been decimated in recent years, while these people think they should be paid twenty dollars and hour and more for performing less then adequate.
This has to be one of the slowest Wendy's in Lakeland area. I understand they do a lot of business but the drive-thru line is ridiculously slow. For whatever reason the drive-thru line is slower when there's nobody insideI've sat through probably a good 20 minutes waiting while they're Lily gagging.Plus the accuracy of the orders is terrible no matter how many times you tell them specifically what you want or don't want Even though it's entered the way you want it on the app they still mess it up.They do not pay attention at all, One time my wife ask for no ice at the drive-thru not 2 minutes later they give us ice and the woman gives me an attitude saying that she didn't tell her no ice even though we have proven we didCustomer service here is very lackingIf you're in the area the Wendy's on 98 on innovation drive is much better and much friendlier
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Wendy’S Baked Potatoes, Apple Pecan
Daniel Trowell
Still the best grade beef for a fast-food chain EVER. I'll always be a supporter of Dave and his faithful crew. Delicious and always hot and just yummmmmm....
Atmosphere: 4
Food: 5
Service: 4
Christina Broerman
Very clean. The employees were very helpful and happy.
Atmosphere: 5
Food: 5
Service: 5
Laura Floyd
Ordered a salad at the drive through. Drove home, opened my salad, and there was a wet, clearly chewed and spit up piece of chicken right on top. I’m disgusted!! My husband and I were super nice and had our food quickly. We didn’t complain about anything (there was nothing to complain about, we had our food in like 2 min) and we were quiet and polite. I’ve been to this Wendy’s a hundred times and it was always awesome until this.
Atmosphere: 2
Food: 2
Service: 1
Meme Othman
The food is cold and the worker doesn’t wear gloves and net hair.
It’s honestly a hit or miss with this place. I’ve been here when they are on top of things and I’ve been here when they aren’t. Lightening wins, get a free double stack. Buy a frost key tag for $1.99 (maybe 2.99) enjoy a little baby Frost throughout the year. That’s a bargain.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chili, Plain Baked Potato
I got a single cheese burger and small fries right at beginning of lunch time.. fries were great.. I had 2 bites of burger before I realized it was "rare" . Obviously stopped eating burger and fries.. wasted $8.50
Atmosphere: 4
Food: 1
Service: 5
Popular restaurant but fast service.Had the new street corn burger which was very good.
Atmosphere: 5
Food: 5
Service: 5
They get orders wrong and then huff at you about it. Opt for a friendly place instead.
Service: 1
It's a Wendy's
I come here all the time and it’s one of the better fast food places in the area in terms of service and quality. Came here tonight and was given the wrong order, then blamed for it and disrespected, then got home to find exploded ketchup packets all over in my bag. Sad.
Atmosphere: 1
Food: 1
Service: 1
Great staff and food. Madix was so polite and friendly. The chilli was on point as usual!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Apple Pecan, Chili
Food was fresh and great service keep up the good work and Thanks for all you do!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Wendy’S Baked Potatoes, Classic Chicken Sandwich, Hamburger
This particular Wendy's is well managed and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Hamburger
My wife and I stopped here this morning for 2 breakfast combos, 2 simple orders both with steak fries and cold brew coffee's. When I ordered at the drive thru, I asked for light ice and creamers and sweetener, and some mayo. We were the only car in the drive thru at 8am. I move up to the window after paying to pick up my order, a mere minute from when I ordered the food. They completely screwed up the order,. they gave us full ice, no creamers, no sweeteners and of course no mayo or ketchup. This is not the first time, we have had issues at this location but there was literally nobody there and they still messed it up. We went back around and said , we were missing the things we asked for and she said , No, I put them in the bag, you should look! She should've just said, sorry, here is some more, not say we are wrong.Another reviewer said there is a older woman there who appears to be the manager, who we can also agree is rude with an attitude. We the customer, is patronizing your restaurant and she really could care less. Fortunately, I personally know the regional manager and will bring this up to them soon. She needs to be dismissed from Wendy's as she is not someone who should be representing them. Unfortunately, customer service as a whole as been decimated in recent years, while these people think they should be paid twenty dollars and hour and more for performing less then adequate.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
This has to be one of the slowest Wendy's in Lakeland area. I understand they do a lot of business but the drive-thru line is ridiculously slow. For whatever reason the drive-thru line is slower when there's nobody insideI've sat through probably a good 20 minutes waiting while they're Lily gagging.Plus the accuracy of the orders is terrible no matter how many times you tell them specifically what you want or don't want Even though it's entered the way you want it on the app they still mess it up.They do not pay attention at all, One time my wife ask for no ice at the drive-thru not 2 minutes later they give us ice and the woman gives me an attitude saying that she didn't tell her no ice even though we have proven we didCustomer service here is very lackingIf you're in the area the Wendy's on 98 on innovation drive is much better and much friendlier
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Wendy’S Baked Potatoes, Apple Pecan
Still the best grade beef for a fast-food chain EVER. I'll always be a supporter of Dave and his faithful crew. Delicious and always hot and just yummmmmm....
Atmosphere: 4
Food: 5
Service: 4
Very clean. The employees were very helpful and happy.
Atmosphere: 5
Food: 5
Service: 5
Ordered a salad at the drive through. Drove home, opened my salad, and there was a wet, clearly chewed and spit up piece of chicken right on top. I’m disgusted!! My husband and I were super nice and had our food quickly. We didn’t complain about anything (there was nothing to complain about, we had our food in like 2 min) and we were quiet and polite. I’ve been to this Wendy’s a hundred times and it was always awesome until this.
Atmosphere: 2
Food: 2
Service: 1
The food is cold and the worker doesn’t wear gloves and net hair.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Wendy