KFC

God, please just shut this place down. I walked in people were arguing with the customers and everyone was just standing around doing nothing. I did not smell anyone cooking food at all

Atmosphere: 1

Food: 1

Service: 1

Chicken tenders were so hard you couldn't even chew them/bite into them. Had like no batter. Legit couldn't eat them at all. Fries and biscuit was good though. Service was pretty good.

Atmosphere: 4

Food: 1

Service: 5

It sounds like you're facing significant challenges with your KFC location. Here are some strategies to address these issues:

1. **Location Assessment**: Evaluate the location's accessibility, safety, and visibility. If the location is truly detrimental, consider relocating or making improvements to enhance its appeal and safety.

2. **Quality Improvement**:
- **Staff Training**: Invest in comprehensive training for your staff to improve service quality. Emphasize customer service, cleanliness, and food preparation.
- **Equipment Upgrade**: Assess the condition of your equipment and prioritize repairs or replacements to ensure efficient operations and product quality.

3. **Menu and Pricing Strategy**:
- **Re-evaluate Pricing**: Conduct market research to ensure your pricing is competitive and reflects the value provided. Consider offering promotions or discounts to attract customers.
- **Menu Optimization**: Review your menu to ensure it meets customer preferences and aligns with market trends. Eliminate low-performing items and focus on popular, high-margin products.

4. **Customer Feedback and Engagement**:
- **Gather Feedback**: Encourage customer feedback through surveys or comment cards to understand their concerns and experiences.
- **Engage with Customers**: Use social media or in-store promotions to engage with your customers and build a loyal community.

5. **Marketing and Branding**:
- **Local Marketing**: Implement targeted local marketing strategies to increase awareness and attract new customers.
- **Branding Consistency**: Ensure your branding is consistent and reflects the quality and values of KFC.

6. **Financial Management**:
- **Cost Control**: Review your expenses and identify areas where you can reduce costs without compromising quality.
- **Invest in Essentials**: Prioritize investments in areas that directly impact customer satisfaction and operational efficiency.

7. **Strategic Partnerships**: Consider partnering with local businesses or community events to increase visibility and customer reach.

By addressing these areas, you can work towards improving the overall experience at your KFC location and regaining customer trust and loyalty.

Atmosphere: 1

Food: 1

Service: 1

Went to the drive-thru at 6:00 p.m. on a Tuesday was told it would be 20 to 30 minutes until they had chicken ready

Atmosphere: 1

Food: 1

Service: 1

This location is in serious disrepair. The food was terrible and the staff was about as unresponsive as it gets. I can see why this franchise is failing. They also dont take American Express which is surprising because the KFC website states they do. I'm assuming that can change from franchise to franchise. Very sad to see what this brand has been reduced to.

Atmosphere: 1

Food: 1

Service: 1

Always excellent customer service and consistently good food.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Fried Chicken

We had a great experience at this KFC today. I live in the area and have been going here for years. They always do a good job. Today, in particular, was excellent. All of the food was good, but the BISCUITS were PHENOMENAL! Whoever made these biscuits really knows how to make biscuits. They tasted so buttery, and the edges had a very nice crispness. Usually I'm not that impressed with their biscuits, but today was exceptional.

Atmosphere: 5

Food: 5

Service: 5

Very disappointed. The chicken was almost burnt on the outside and almost raw on the inside. The coating on the chicken had absolutely no flavor at all no seasoning at all. Just fried flower very poor. Not first time like that. I gave it one more chance but this was the worst. I will NEVER go back. KFC use to be my favorite place. Not here in Land o lakes

Food: 1

Service: 1

Looks like they use old oil food tastes very bad

Atmosphere: 2

Food: 2

Service: 3

Got 5 employees talking at the window when it’s raining and I’m waiting on my sandwich

Atmosphere: 1

Food: 1

Service: 1

30 minutes in the drive thru
Service needs an upgrade

The gay guy at the register was so nice!!

Atmosphere: 5

Service: 5

I've been coming to this location longer than most people have lived in Land O' Lakes. Mostly good food. But the prices aren't making me come back much anymore. Cheaper and better to cook at home than eat here.

Ordered a $45 meal with extra gravy and they forgot all of the gravy. Called after arriving home and was offered a free piece of chicken… 🤦‍♂️

Atmosphere: 1

Food: 1

Service: 1

Never had bad food but I’ve been sitting in the drive thru line for over 15 minutes and have moved up 2 car lengths lol. Service is horrible. I just want chicken😭

Atmosphere: 1

Food: 4

Service: 1