Baskin-Robbins

4721 N Ocean Dr, Lauderdale-By-The-Sea
(954) 783-6815

Recent Reviews

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Andrew Rowley

Thanks for the WiFi. Good wifi 👍👍👍

Atmosphere: 5

Food: 5

Service: 5

Fonzie here

Wed. Jan. 24th 2pmI ordered a chocolate shake. I requested no milk just ice cream blended. They said they couldn't make it.With bad attitude, very bad service. They need special customer service training.Poor, poor, poor

Atmosphere: 1

Food: 1

Service: 1

Nothing to see here

I am beyond outraged with Baskin-Robbins. What was meant to be a joyous birthday celebration turned into a complete debacle thanks to their incompetence. The birthday cake, which was the centerpiece of the party, was defaced with a grotesquely green-tinted photo, rendering the image of the birthday individual unrecognizable and making a mockery of the occasion.In a state of sheer anger and disbelief, I left the store immediately, only to realize later that I had forgotten to pick up the rest of my order in my haste. Attempting to resolve the matter, I found myself smacking into yet another wall of frustration as the store’s phone line was out of order. It's as if they don't care at all about customer service or the importance of someone's special day. This level of negligence is astounding and has completely ruined what should have been a happy birthday celebration. Their actions, or lack thereof, are inexcusable.Update 11 November 2023:I contacted the corporate office to discuss my issue. They informed me it would take two days for a response from the store. After three days without contact, I reached out to corporate again. They assured me I'd hear back in a day and a half. District Manager Reada then advised me to visit Store Manager Sara for a full refund, providing me with his name and phone number.

Atmosphere: 3

Food: 1

Service: 3

luisa fernanda marcalain

Was a disaster, I asked for a median jamoca cappuccino blast, and the lady gave me jamoca almond fudge (Im allergic to nuts), and I ask for wipp cream, she said you have to ask is not coming with wipp cream I was like what???? Omg HELP

Gelly Rokz

Good selection. Lady working the shop was nice. Great location.

Linda Williams

I ordered a father's day ice cream cake that should have came with extra scoops of ice cream on top and it only had 3 super tiny half melted scoops . Looked nothing like the picture. I'm very disappointed

Ray Corso

This location sucks!!! I ordered Door Dash they cancelled my order and didn’t answer my call or Door Dash’s 2 calls. You hire children you get children results

concertchic313

With Team Baskin Robbins and Dunkin, you can't go wrong! Great staff. Clean. Great area. In a plaza with Publix, Dollar Tree, a sushi place (and more). Perfect as always. :)

Doug Nicol

I ride my motorcycle here every Sunday morning for a cup of Dunkin Donuts coffee. Service is quick and the ladies behind the counter are very friendly. Plenty of Outside seating.

Pat Hanz

Allowing people without mask and we were waiting in line and the girl help people who came after us.

Fedelyne Burns

It was ok had to wait a bit before getting service and it was empty.

Raynell Marie

Horrible service we walked in the man working looked at us kept sweeping today at 5:45p we waited then thought maybe he doesn't know we are ready. I said hello! He said yes one second and kept sweeping. We waited and he kept sweeping so we walked out and never will go back!

Fedelyne Pierre

It was ok had to wait a bit before getting service and it was empty.

Truck Squad 954

Online it says they close at 9. The last 4 times we tried to go there around 8:15, the door was locked and someone was sitting in the back playing on their phone. I guess this location doesn’t follow store hours. I’ll go to the more delicious Kilwin’s down the road, albeit more expensive.

Jim Williams

Best Ice Cream and a very nice place to sit outside around a beautiful fountain????

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