The most amazing vegetarian hallacas ever. Will be ordering again and again. Authentic and addictive. I can't get enough! And their customer service is incredible and friendly.
Gia Nahmens
We ordered our hallacas on Thursday DECEMBER 22 at 2:25pm. We chose the overnight express priority delivery. DECEMBER 23 we had yet to receive an email with a tracking number. I sent an email requesting it and got sent a tracking number without any information about the delivery company. The delivery was sent December 23 at 8:25am. We were expecting the package overnight but it didn’t come. FedEx policy is they don’t deliver overnight Friday and so we were to receive it on Monday. Monday the 26th came and went and no package. At this point the 2-3 day max guaranteed from Hallaca Factory had passed. The delivery standards of FedEx had lapsed as well. Neither FedEx nor Hallaca Factory answered for the package of food that had now been at a warehouse for 4 days. We emailed again and there was a rude exchange of emails stating that Hallaca Factory was not a delivery company. You aren’t FedEx, but as an exclusively online business you give no choice to customers for pick up at a location hence you are 100% dependent on delivery companies which puts you in the position of being a delivery service. The package ended arriving on the 28th after we had left the house we had rented for the week. The owner of the house had cleaners come by and called us to let us know it had arrived and that they could hold it for us and we could come by and pick it up. Truly the only glimpse of excellent customer service we saw in this whole debacle of a Christmas Diner order. The Hallacas were finally eaten, and they needed salt
Google user
We ordered our hallacas on Thursday DECEMBER 22 at 2:25pm. We chose the overnight express priority delivery. DECEMBER 23 we had yet to receive an email with a tracking number. I sent an email requesting it and got sent a tracking number without any information about the delivery company. The delivery was sent December 23 at 8:25am. We were expecting the package overnight but it didn’t come. FedEx policy is they don’t deliver overnight Friday and so we were to receive it on Monday. Monday the 26th came and went and no package. At this point the 2-3 day max guaranteed from Hallaca Factory had passed. The delivery standards of FedEx had lapsed as well. Neither FedEx nor Hallaca Factory answered for the package of food that had now been at a warehouse for 4 days. We emailed again and there was a rude exchange of emails stating that Hallaca Factory was not a delivery company. You aren’t FedEx, but as an exclusively online business you give no choice to customers for pick up at a location hence you are 100% dependent on delivery companies which puts you in the position of being a delivery service. The package ended arriving on the 28th after we had left the house we had rented for the week. The owner of the house had cleaners come by and called us to let us know it had arrived and that they could hold it for us and we could come by and pick it up. Truly the only glimpse of excellent customer service we saw in this whole debacle of a Christmas Diner order. The Hallacas were finally eaten, and they needed salt
marcel gadea
I'm very disappointed with their customer service. I ordered some food and was charged for Overnight Priority Shipping but they ended up shipping the items a slower way. So the items arrived 7 days later. The food arrived no longer cold, so everything went into the trash. They have sent me a couple of emails, still not addressing the reason they choose to ship the package a different way that I had requested. And charged for. It's like a con job, pay for premium service and get subpar service. Not even offering to refund the extra money they charged me.
M. Ramos
Worst quality hallacas ever, bought 4 and only got 2, they are better for feeding dogs.
Joey Alegrett Jones
Made the Hellacas I had ordered today... OMG they were so delicious. I will definitely order more again soon.
Thank you ❤
Joey Alegrett Jones
Made the Hellacas I had ordered today... OMG they were so delicious. I will definitely order more again soon. Thank you ❤
Johanna Sexton
I loved my hallacas so much I had to rush them on my second order. And now I want to get a third order. If that doesn’t say that they are delicious then I don’t know what to tell you. I loved them so much! And my family did as well. Thank you Hallaca Factory Family!
Marta Ramos
Worst quality hallacas ever, bought 4 and only got 2, they are better for feeding dogs.
Yeffri P
(Translated by Google) BUT I NEVER COME BACK HERE THE COLD FOOD AND BAD SERVICE ARE PESIMOUS THOSE EVERYONE TELLS ME THE COSINERO THAT HOW IS THE MEAT AND I ??FRIAAAAA BROTHER BAD A LACK OF RESPECT I FEEL SCAMMED THIS SEEMS A CUBAN CAFETERIA LOCAL CROQUIS BREAD WITH CROQUESE CROQUETTES(Original)MAS NUNCA VUELVO AQUI LA COMIDA FRIA Y MAL SERVICIO PESIMO ESTAN LOSCOS TODOS ME DICE EL COSINERO QUE COMO ESTA LA CARNE Y YO ??FRIAAAAA BROTHER MALISIMA UNA FALTA DE RESPETO ME SENTO ESTAFADO ESTO PARECE UNA CAFETERIA CUBANA DE PAN CON CROQUETAS ESTAN LOCOS LOQUISIMOS
The Hallaca Factory sells authentic Venezuelan foods through their internet site. Shipping is fast and efficient. The selection is incredible as they carry many imported cheeses, hallacas, and other Venezuelan specialties. The hallacas are INCREDIBLE AND TASTY. The cheeses are always fresh and come in jumbo sizes. The pricing is very fair on all products and shipping charges are reasonable. I have ordered from Hallaca Factory many times and have always been satisfied. Do not hesitate to order.- A satisfied customer
Jechu RF
Best cheese just want to know where to get it near Homestead, Florida
Jesus RuiZ
Best cheese just want to know where to get it near Homestead, Florida
Abigail C
The golpeados were dry and tasteless. I threw them away. The cheeses I bought were nothing like I remember eating in Venezuela.
Jonathangreg Venturini
Place is not there anymore or it was closed and no signs anywhere..
The most amazing vegetarian hallacas ever. Will be ordering again and again. Authentic and addictive. I can't get enough! And their customer service is incredible and friendly.
We ordered our hallacas on Thursday DECEMBER 22 at 2:25pm. We chose the overnight express priority delivery. DECEMBER 23 we had yet to receive an email with a tracking number. I sent an email requesting it and got sent a tracking number without any information about the delivery company. The delivery was sent December 23 at 8:25am. We were expecting the package overnight but it didn’t come. FedEx policy is they don’t deliver overnight Friday and so we were to receive it on Monday. Monday the 26th came and went and no package. At this point the 2-3 day max guaranteed from Hallaca Factory had passed. The delivery standards of FedEx had lapsed as well. Neither FedEx nor Hallaca Factory answered for the package of food that had now been at a warehouse for 4 days. We emailed again and there was a rude exchange of emails stating that Hallaca Factory was not a delivery company. You aren’t FedEx, but as an exclusively online business you give no choice to customers for pick up at a location hence you are 100% dependent on delivery companies which puts you in the position of being a delivery service. The package ended arriving on the 28th after we had left the house we had rented for the week. The owner of the house had cleaners come by and called us to let us know it had arrived and that they could hold it for us and we could come by and pick it up. Truly the only glimpse of excellent customer service we saw in this whole debacle of a Christmas Diner order. The Hallacas were finally eaten, and they needed salt
We ordered our hallacas on Thursday DECEMBER 22 at 2:25pm. We chose the overnight express priority delivery. DECEMBER 23 we had yet to receive an email with a tracking number. I sent an email requesting it and got sent a tracking number without any information about the delivery company. The delivery was sent December 23 at 8:25am. We were expecting the package overnight but it didn’t come. FedEx policy is they don’t deliver overnight Friday and so we were to receive it on Monday. Monday the 26th came and went and no package. At this point the 2-3 day max guaranteed from Hallaca Factory had passed. The delivery standards of FedEx had lapsed as well. Neither FedEx nor Hallaca Factory answered for the package of food that had now been at a warehouse for 4 days. We emailed again and there was a rude exchange of emails stating that Hallaca Factory was not a delivery company. You aren’t FedEx, but as an exclusively online business you give no choice to customers for pick up at a location hence you are 100% dependent on delivery companies which puts you in the position of being a delivery service. The package ended arriving on the 28th after we had left the house we had rented for the week. The owner of the house had cleaners come by and called us to let us know it had arrived and that they could hold it for us and we could come by and pick it up. Truly the only glimpse of excellent customer service we saw in this whole debacle of a Christmas Diner order. The Hallacas were finally eaten, and they needed salt
I'm very disappointed with their customer service. I ordered some food and was charged for Overnight Priority Shipping but they ended up shipping the items a slower way. So the items arrived 7 days later. The food arrived no longer cold, so everything went into the trash. They have sent me a couple of emails, still not addressing the reason they choose to ship the package a different way that I had requested. And charged for. It's like a con job, pay for premium service and get subpar service. Not even offering to refund the extra money they charged me.
Worst quality hallacas ever, bought 4 and only got 2, they are better for feeding dogs.
Made the Hellacas I had ordered today... OMG they were so delicious. I will definitely order more again soon. Thank you ❤
Made the Hellacas I had ordered today... OMG they were so delicious. I will definitely order more again soon. Thank you ❤
I loved my hallacas so much I had to rush them on my second order. And now I want to get a third order. If that doesn’t say that they are delicious then I don’t know what to tell you. I loved them so much! And my family did as well. Thank you Hallaca Factory Family!
Worst quality hallacas ever, bought 4 and only got 2, they are better for feeding dogs.
(Translated by Google) BUT I NEVER COME BACK HERE THE COLD FOOD AND BAD SERVICE ARE PESIMOUS THOSE EVERYONE TELLS ME THE COSINERO THAT HOW IS THE MEAT AND I ??FRIAAAAA BROTHER BAD A LACK OF RESPECT I FEEL SCAMMED THIS SEEMS A CUBAN CAFETERIA LOCAL CROQUIS BREAD WITH CROQUESE CROQUETTES(Original)MAS NUNCA VUELVO AQUI LA COMIDA FRIA Y MAL SERVICIO PESIMO ESTAN LOSCOS TODOS ME DICE EL COSINERO QUE COMO ESTA LA CARNE Y YO ??FRIAAAAA BROTHER MALISIMA UNA FALTA DE RESPETO ME SENTO ESTAFADO ESTO PARECE UNA CAFETERIA CUBANA DE PAN CON CROQUETAS ESTAN LOCOS LOQUISIMOS
Restaurantji Recommends
The Hallaca Factory sells authentic Venezuelan foods through their internet site. Shipping is fast and efficient. The selection is incredible as they carry many imported cheeses, hallacas, and other Venezuelan specialties. The hallacas are INCREDIBLE AND TASTY. The cheeses are always fresh and come in jumbo sizes. The pricing is very fair on all products and shipping charges are reasonable. I have ordered from Hallaca Factory many times and have always been satisfied. Do not hesitate to order.- A satisfied customer
Best cheese just want to know where to get it near Homestead, Florida
Best cheese just want to know where to get it near Homestead, Florida
The golpeados were dry and tasteless. I threw them away. The cheeses I bought were nothing like I remember eating in Venezuela.
Place is not there anymore or it was closed and no signs anywhere..
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