The phone number to the store doesn’t work I made an order and they got everything wrong the coffee wrong my sandwich wrong the donut that I ordered wrong everything wrong they forgot to give me my hashbrowns. I had to walk back in the store to get my hashbrowns and this was a drive-through order. Absolutely horrible never go back, and then you can’t even call
Service: 1
Tanya Benbow
Didn't have donuts
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese
brianna boykin
This Dunkin is rude. They are always putting their hand out making you wait to get your food so they don’t mess up some timer?? NOT MY PROBLEM. It’s awkward and the person behind me ALWAYS honks. Also they do NOT greet you at the window. Sooad was very very rude. Not happy.
Jessica Del Rei
Horrible place, went at 4:30 pm and the said the couldn’t serve me food because they were closing for thanksgiving. Thanksgiving is tomorrow.
Esteban Morales JR
The last few times I have been to this location and the coffee has never been to the top of or remotely near the edge of the cup. I would like to know why this is a thing at this location? Why am I charged a medium if it’s really a small ? This needs to be addressed to staff. (Pictures are from different days)
Atmosphere: 1
Food: 1
Service: 1
Lynn McCray
I see why this place is only 3.5 stars. Every time I go there and order my coffee I ask for light foam, and as usual they give me more foam than coffee. Normally I don't post, but this is ridiculous. You charge me $299 for cup of coffee that's not even half the cup.
Monet Patterson
I’m writing this review simply because I had a pleasant experience while picking up my mobile order in the drive thru. Stephanie smiled and greeted me with pleasure. I was pleasantly surprised and appreciative. My iced cappuccino was delicious and my turkey sausage sandwich was piping hot with freshness. I always love great customer service. Especially being that I have worked in customer service roles before and because it is rare these days. Thank you!
Long post:well on august 18th at approximately 11:30am me and my family(husband and 11yr old daughter decided to go get Dunkin’ Donuts like we always have for the past 2 years because it’s convenient for us since it’s only 3mins away from home and the employees there was very nice and knew my order very well… so on that day I ordered 2 coffees and a refresher and a punkin spice donut and also a chocolate glaze donut I pulled up to the window paid for my order with 20$ bill at the same time she was handing me my drinks she also handed me a bag with 2 doughnuts in it as I wait for my change I checked my bag in the process and realized they gave me a regular glaze and punkin I then looked at the women and said mam I asked for a chocolate glazed at this time the manager micheal who I’ve seen on many occasions have it out with other customers and speak to his employees like trash but never would I imagine to be treated like that but that day he walked by the drive Thur as I was handing her back the doughnut to let them know they made a mistake I then hear Michael the manager and I quote says”it’s always a problem he said it so loud that my husband said hand them back everything and get a refund I did just that because how dare you I asked him why would he say something like that he began to scream and y’all at me in front of my child he then told the young lady to move and told me to come inside and slams the window in my so I waited in my car I told him no because he was already being rude so as a paying customer I don’t have to move are get out my car so I sat for about 1 minute and a half he then come back to the window yalled at me again and said he wasn’t giving me back my money I then proceeded to park my car I was so upset that I parked in the handicap parking and me and my husband and daughter proceeded to go inside he was still over in drive Thur I asked for my money he refused to give it to me and then said he was calling the police to have me tras passed I asked him for what when he the one who has my money and I no longer wanted service there so I moved my car from the handicap parking and went back in to wait for the police but he never called them so he continued to hold on to my money my husband stepped in and asked him to just give me my money because it could go bad but this guy just wouldn’t listen so now he pulls out his phone and starts to record after he started all of the commotion as if they not already recording it he also records my 11 year old she says why are you recording me he then laugh like it was a joke he gives me my money at this time another guess sees what’s going on and then says that guy is so mean and nasty I said I know he then opens the door still recording as if he don’t have a store to run like I was so disgusted with his actions as a person who’s of lead position who showed no good example for his employees when I asked for his corporate number he tells me there is non and whatever review I write about the incident will go unnoticed my husband then told us to just go so I left and I go to another Dunkin’ doughnut to get my coffee and other items and I explain to another manager what happened she couldn’t believe it and I told her that I asked for the corporate number he refused and said that there wasn’t one she said it was a lie and she gave it to me I made a complaint about my experience that was so bad I’m thinking about failing a lawsuit because I was embarrassed in front of everybody not only that my daughter was video recorded on his phone she’s a child and he violated her rights he screamed and yelled at us and said he was calling the police to trust pass us I get tired of ppl of power playing victim and if he’s not removed are even delt with for his actions I will be taking another route because of the emotional stress and the embarrassment he put me and my family Thur they have yet to reach out to me about the incident are atless to try and fix the horrible experience
Atmosphere: 3
Food: 1
Service: 1
Boris Borisovich
stood in line for 20 minutes ordered a mache latte. The cashier didn't take my order and said I needed to re-queue. disgusting attitude and
Atmosphere: 1
Food: 4
Service: 1
Janessa Gordon
I visited this location on 4 PM Sunday, July 9 2023. The individual working said he cannot take my order because the system is down. I’m writing this review because the situation has happened multiple times only when this employee is working. It seems to me the system is not really down but yet your crew member does not want to work. Other times when I visit this location and others are working. There are never any issues.
Tyler Wallis
I love that every time I come here they make a fresh batch of coffee.
Shawanna D.
Horrible Customer Service! Cashier was very rude! I don't come often so I was unsure of the type of breakfast sandwiches available. When I ask , OMG she responded soooooo rudely like I was annoying her! I was only asking her to do HER JOB she chose! Business establishments need to be very careful who they select to employ....it only take once for a customer to decide they will NOT BE RETURNING and that customer is me !! NEVER AGAIN!
Great food and drive thru service!!!!
Drive through client. Accurate and swift service.
Atmosphere: 4
Service: 5
Bagels were fresh
Atmosphere: 5
Food: 5
Service: 5
The phone number to the store doesn’t work I made an order and they got everything wrong the coffee wrong my sandwich wrong the donut that I ordered wrong everything wrong they forgot to give me my hashbrowns. I had to walk back in the store to get my hashbrowns and this was a drive-through order. Absolutely horrible never go back, and then you can’t even call
Service: 1
Didn't have donuts
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese
This Dunkin is rude. They are always putting their hand out making you wait to get your food so they don’t mess up some timer?? NOT MY PROBLEM. It’s awkward and the person behind me ALWAYS honks. Also they do NOT greet you at the window. Sooad was very very rude. Not happy.
Horrible place, went at 4:30 pm and the said the couldn’t serve me food because they were closing for thanksgiving. Thanksgiving is tomorrow.
The last few times I have been to this location and the coffee has never been to the top of or remotely near the edge of the cup. I would like to know why this is a thing at this location? Why am I charged a medium if it’s really a small ? This needs to be addressed to staff. (Pictures are from different days)
Atmosphere: 1
Food: 1
Service: 1
I see why this place is only 3.5 stars. Every time I go there and order my coffee I ask for light foam, and as usual they give me more foam than coffee. Normally I don't post, but this is ridiculous. You charge me $299 for cup of coffee that's not even half the cup.
I’m writing this review simply because I had a pleasant experience while picking up my mobile order in the drive thru. Stephanie smiled and greeted me with pleasure. I was pleasantly surprised and appreciative. My iced cappuccino was delicious and my turkey sausage sandwich was piping hot with freshness. I always love great customer service. Especially being that I have worked in customer service roles before and because it is rare these days. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Long post:well on august 18th at approximately 11:30am me and my family(husband and 11yr old daughter decided to go get Dunkin’ Donuts like we always have for the past 2 years because it’s convenient for us since it’s only 3mins away from home and the employees there was very nice and knew my order very well… so on that day I ordered 2 coffees and a refresher and a punkin spice donut and also a chocolate glaze donut I pulled up to the window paid for my order with 20$ bill at the same time she was handing me my drinks she also handed me a bag with 2 doughnuts in it as I wait for my change I checked my bag in the process and realized they gave me a regular glaze and punkin I then looked at the women and said mam I asked for a chocolate glazed at this time the manager micheal who I’ve seen on many occasions have it out with other customers and speak to his employees like trash but never would I imagine to be treated like that but that day he walked by the drive Thur as I was handing her back the doughnut to let them know they made a mistake I then hear Michael the manager and I quote says”it’s always a problem he said it so loud that my husband said hand them back everything and get a refund I did just that because how dare you I asked him why would he say something like that he began to scream and y’all at me in front of my child he then told the young lady to move and told me to come inside and slams the window in my so I waited in my car I told him no because he was already being rude so as a paying customer I don’t have to move are get out my car so I sat for about 1 minute and a half he then come back to the window yalled at me again and said he wasn’t giving me back my money I then proceeded to park my car I was so upset that I parked in the handicap parking and me and my husband and daughter proceeded to go inside he was still over in drive Thur I asked for my money he refused to give it to me and then said he was calling the police to have me tras passed I asked him for what when he the one who has my money and I no longer wanted service there so I moved my car from the handicap parking and went back in to wait for the police but he never called them so he continued to hold on to my money my husband stepped in and asked him to just give me my money because it could go bad but this guy just wouldn’t listen so now he pulls out his phone and starts to record after he started all of the commotion as if they not already recording it he also records my 11 year old she says why are you recording me he then laugh like it was a joke he gives me my money at this time another guess sees what’s going on and then says that guy is so mean and nasty I said I know he then opens the door still recording as if he don’t have a store to run like I was so disgusted with his actions as a person who’s of lead position who showed no good example for his employees when I asked for his corporate number he tells me there is non and whatever review I write about the incident will go unnoticed my husband then told us to just go so I left and I go to another Dunkin’ doughnut to get my coffee and other items and I explain to another manager what happened she couldn’t believe it and I told her that I asked for the corporate number he refused and said that there wasn’t one she said it was a lie and she gave it to me I made a complaint about my experience that was so bad I’m thinking about failing a lawsuit because I was embarrassed in front of everybody not only that my daughter was video recorded on his phone she’s a child and he violated her rights he screamed and yelled at us and said he was calling the police to trust pass us I get tired of ppl of power playing victim and if he’s not removed are even delt with for his actions I will be taking another route because of the emotional stress and the embarrassment he put me and my family Thur they have yet to reach out to me about the incident are atless to try and fix the horrible experience
Atmosphere: 3
Food: 1
Service: 1
stood in line for 20 minutes ordered a mache latte. The cashier didn't take my order and said I needed to re-queue. disgusting attitude and
Atmosphere: 1
Food: 4
Service: 1
I visited this location on 4 PM Sunday, July 9 2023. The individual working said he cannot take my order because the system is down. I’m writing this review because the situation has happened multiple times only when this employee is working. It seems to me the system is not really down but yet your crew member does not want to work. Other times when I visit this location and others are working. There are never any issues.
I love that every time I come here they make a fresh batch of coffee.
Horrible Customer Service! Cashier was very rude! I don't come often so I was unsure of the type of breakfast sandwiches available. When I ask , OMG she responded soooooo rudely like I was annoying her! I was only asking her to do HER JOB she chose! Business establishments need to be very careful who they select to employ....it only take once for a customer to decide they will NOT BE RETURNING and that customer is me !! NEVER AGAIN!