Starbucks

I just ordered two Caramel Macchiato around 7 PM. It wasn't busy at all then; there were three people working, but none of them came to ask what I wanted until I told them I could order. They looked at each other, hesitated for a moment, and then reluctantly sent one of them to help. When I got home and drank my coffee, I found that one cup didn't contain any coffee at all, just milk and sugar.

Atmosphere: 3

Food: 1

Service: 1

Very slow on the drive-thru … needs to improve.

Frappuccino!

Atmosphere: 5

Food: 5

Service: 5

Friendly and welcoming staff. Very attentive and willing to accommodate

Atmosphere: 5

Food: 5

Service: 5

THE MOST INCONSISTENT DRINKS EVER!!!!!!!!! EVER EVER EVER omgness..help them corporate headquarters. This is the worst starbucks I have ever experienced and I travel alot with work..its sad.
Not even management can nail a simple venti iced caramel macchiato with light ice.....simple ish!! It's absolutely different each time depending on who serves you..but mostly milk not good. I am not paying 7+ bucks for way too much milk. The 2 by my house nail it every time and are CONSISTENT!!!!

Atmosphere: 2

Food: 1

Service: 4

I had such a great experience today thanks to one of your Starbucks team members Maddie! She was so cheerful, kind, and genuinely attentive. What really stood out was how thoughtful she was-even asking if I wanted a stopper for my drinks before I could think of it myself. It's those small touches that make such a big difference. Her positive attitude brightened my morning, and it's clear she truly cares about every customer. Thank you for making my visit so pleasant! I hope she is rewarded for this review! Greatness deserves to be recongnized!

Atmosphere: 5

Food: 5

Service: 5

Do not usually visit Starbucks, however met a client here.
Was looking forward to their oatmeal but when I arrived the cashier informed me they were out of oatmeal. I believe he could see the disappointment in my face and quickly provided me with a catd for a free oatmeal upon my next visit.
Extremely professional- I never made a complaint or negative word. He simply read my face and offered the card.
All businesses should have these types of tem members behind the counter.

Atmosphere: 5

Food: 5

Service: 5

The young lady at the RSW airport was the best!

Atmosphere: 4

Food: 4

Service: 5

This location seems to have many regulars who are greeted by name, but not so friendly to random strangers. They have a lot of staff members working on deck to service their customers to minimize wait time.
~ This is a general Starbucks review, not specific for this particular location. Using 2% milk when not specified is such a cheap way to make watered-down $8+ drinks. The syrup used for flavored drinks is disgustingly sweet, without extra pumps. The outlets to charge devices is a joke, they barely work, my devices constantly have a warning icon. My only purpose for going to Starbucks is when I need a charger and it's not even worth that.
The way this company uses the cheapest ingredients and charges top dollars, and pays their employees barely minimum wage is nothing short of exploitation. Closing doors without warning their own employees is the lowest shady practice, meanwhile CEO transports in a private jet every week... absolutely disgusting. This company is next on the block list. Only problem with this, the employees suffer from the backlash. For their own well-being, I hope they find another form of income stream, just based on the most recent closings without warning and soon-to-come closings that are slated to take place.

Atmosphere: 2

Service: 2

Great customer service and very speedy. Easy to order and the coffee tastes fresh and great.

Atmosphere: 5

Food: 5

Service: 5

My white chocolate mocha was awful. Maybe milk was bad.

Food: 2

Service: 5

Really nice 👌

Atmosphere: 5

Service: 4

I recently moved here in May and have been to this location maybe 7-8 times. I do mobile and I walk in and pick it up at the counter. This location and a location in Pembroke Pines off Pines Blvd are the two coldest environments I have ever walked into and I have been to Starbucks locations all over Florida and in other states. In all of the visits except for one which I will talk about in a moment, there have been at least 3-4 employees behind the counter. I always pick my orders up very early in the morning so the store is never really busy. I say Good Morning every time and they all look at me with blank stares. I say Thank You as I walk out, they say nothing. As if I was privileged to have been allowed to have been served by them. The attitude is one of “Grab your coffee sir and begone, I have more important things to do.” Today 8/31, I placed an order to pick up at 7am, there was nobody in the store or at the drive thru, and I walked to the counter to pick up my order and I said hello/thanks have a nice day to the barista. She looked straight at me as if I wasn’t even there. Her expression was as if she was thinking, “sir, I just make coffee, I don’t have to interact with anyone.” Well, yes you actually do. You work in the service industry, and before you think I don’t understand what it’s like, I did too. And I would never ignore a customer who is right in front of me. Everyone deserves respect, and that’s a bare minimum requirement of your job to greet and welcome customers and create some type of welcoming atmosphere whenever you can. Yes, when it’s busy sometimes that’s hard. But you try, and you do your best to make customers feel appreciated. They don’t here. Except for the one time a couple weeks ago on a Saturday when I picked up my order and they had written Have A Great Day and Have a Nice Weekend on my cups. And the employee behind the counter, who I had never seen in the store before, greeted me AND said Thank You as I was leaving! I was shocked. Was he a district manager there for the day to try to breathe some common courtesy behavior back into this store? Well it didn’t work because the next few visits, including today were business as usual with the same awful atmosphere. I actually used to train customer service and I did secret shopping for companies as well, and as a service employee you never really know who is shopping in your store or who you are serving, so you should treat every customer interaction the same and make an effort each and every time. Also, I would add that I always leave a tip in the app even if the service is the minimum one would expect. I have not left a tip in the app on any visits here except for the one visit where someone actually acknowledged my existence. And if you are going to put out a tip jar, at least do the minimum things in your job that would warrant you having a tip jar in the first place. We all know the world we live in now isn’t perfect, and everyone is busy with their own problems and issues. But just make an effort. It doesn’t take much, and you might even make someone’s day or they might even make yours.

Atmosphere: 1

Food: 4

Service: 1

Update your hours!! I drove out of my way on my commute to work to see a store that isn’t even open.

Service: 1

Love the Starbucks on Commercial and University. The staff here were very friendly and accommodating, they made sure my boy (dog) got a pup cup.

Atmosphere: 5

Food: 5

Service: 5