Been going here for three years now and the customer service has generally been weak to just bad but they keep lowering the veterans discount so I'm done going there. I'm voting with my wallet.
Atmosphere: 1
Food: 2
Service: 2
Travis C
Terrible workers I was trying to order and they kept saying ok come to the window and had a nasty attitude. I was only trying to order 3 things only got 2 because I was so done with being there. This location is the worst done waste your money or time here.
Atmosphere: 1
Food: 1
Service: 1
Jamie Buckley
Employees standing around talking, tell us to use the kiosk to order, and then ignore our order once it goes through and continue to talk.
Atmosphere: 1
Food: 3
Service: 1
R Patterson
Lazy workers. Required to use kiosk. So unhelpful and unfriendly.
Atmosphere: 1
Food: 2
Service: 1
_2 4_
6 people standing around on their phones while there is a line of 5 customers for the 1 kiosk we are supposed to order from. I order the donuts, they are out. Why not 86 them on the kiosk so people can't order them? Why not add the specialty donuts to the kiosk, too, instead of me asking for them? Never saw a bunch of lazy people at a dunkin before until here.
Atmosphere: 2
Food: 1
Service: 1
Branden Thomas
Bro matt the manager I'm pretty sure is awesome he helped me with the kiosk and took the time out of his day to provide me excellent service give that man a raise
Atmosphere: 5
Food: 5
Service: 5
Terry Schwartz
Ordering thru a kiosk only, confusing, slow, and breakfast was basically tasteless and uninteresting. Not going back.
Atmosphere: 2
Food: 2
Service: 1
John Stittgen
Went in to order a coffee and some donuts. You have to use Kiosk to order. Kiosk is not user friendly. We than wanted to add a dunkin steel cup and straw topper. Those 2 items not on Kiosk. So, they would have be rung up on a register at drive thru. To add insult to injury, the dunkin app was having issues as it wouldn't let us pay thru app. After all this, I went to pay with my card at Kiosk but, it timed out and had to start over. We walked out and went to another dunkin. If they were going to ring up the cup and topper at register, why not ring our food and beverage together with it? They wouldn't do it. No logic whatsoever.
Atmosphere: 1
Food: 4
Service: 1
Rozzay Lopez
Customer service sucks maybe it was my color or I don't know but very rude .
Very poor selection of donuts and very unfriendly staff!
Parking: Very limited parking!
Atmosphere: 1
Food: 2
Service: 1
MissRemyE bigbootyremyE
One of the best dunkins
Atmosphere: 5
Food: 5
Service: 5
Benjamin Rykken
Kiosk only inside. Just take the orders from the people who don’t want to use your stupid kiosk
Atmosphere: 1
Food: 1
Service: 1
Jamie Troyer
We were at the Dunkin Donuts store# 359769 on 9.2.24 at 9:43am. We ordered a medium coffee, black and a small coffee with almond milk and half sweet sf vanilla syrup. We also ordered 2 orders of omelet bites: bacon/cheddar. We paid $17.83.
The coffee had no flavor or aroma. We even left it in the car while we went grocery shopping at Publics and after an hour and a half, the car did not smell like coffee nor did we taste coffee. Colored water is how I'd describe their coffee. The omelet bites had no pieces of bacon in them anywhere. For the price of $10.58 for 4 bites... The product should be authentic with items in the description evident in the product.
We called the store number and asked for a manager. Instead, Mathew, an assistant manager took our complaint. He made the excuse that the omelet bites are prepackaged... Ok then take my complaint to your Quality Assurance meeting or push it up to someone that cares about customer satisfaction! Then he apologized for the coffee but never offered any kind of compensation, a fresh cup, etc. I had to say I wanted compensation. I should not have had to ask! Bottom line, I will be getting my $17.83 back tomorrow and likely never spend money at that Dunkin' again.
Food: 1
Service: 1
Joanna Macphelemy
I love my dunkin ❤️ and this one employee always going above and beyond miss Britney she is amazing
Been going here for three years now and the customer service has generally been weak to just bad but they keep lowering the veterans discount so I'm done going there. I'm voting with my wallet.
Atmosphere: 1
Food: 2
Service: 2
Terrible workers I was trying to order and they kept saying ok come to the window and had a nasty attitude. I was only trying to order 3 things only got 2 because I was so done with being there. This location is the worst done waste your money or time here.
Atmosphere: 1
Food: 1
Service: 1
Employees standing around talking, tell us to use the kiosk to order, and then ignore our order once it goes through and continue to talk.
Atmosphere: 1
Food: 3
Service: 1
Lazy workers. Required to use kiosk. So unhelpful and unfriendly.
Atmosphere: 1
Food: 2
Service: 1
6 people standing around on their phones while there is a line of 5 customers for the 1 kiosk we are supposed to order from. I order the donuts, they are out. Why not 86 them on the kiosk so people can't order them? Why not add the specialty donuts to the kiosk, too, instead of me asking for them? Never saw a bunch of lazy people at a dunkin before until here.
Atmosphere: 2
Food: 1
Service: 1
Bro matt the manager I'm pretty sure is awesome he helped me with the kiosk and took the time out of his day to provide me excellent service give that man a raise
Atmosphere: 5
Food: 5
Service: 5
Ordering thru a kiosk only, confusing, slow, and breakfast was basically tasteless and uninteresting. Not going back.
Atmosphere: 2
Food: 2
Service: 1
Went in to order a coffee and some donuts. You have to use Kiosk to order. Kiosk is not user friendly. We than wanted to add a dunkin steel cup and straw topper. Those 2 items not on Kiosk. So, they would have be rung up on a register at drive thru. To add insult to injury, the dunkin app was having issues as it wouldn't let us pay thru app. After all this, I went to pay with my card at Kiosk but, it timed out and had to start over. We walked out and went to another dunkin. If they were going to ring up the cup and topper at register, why not ring our food and beverage together with it? They wouldn't do it. No logic whatsoever.
Atmosphere: 1
Food: 4
Service: 1
Customer service sucks maybe it was my color or I don't know but very rude .
Atmosphere: 2
Food: 4
Service: 1
my coffee is always made perfect ☺️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very poor selection of donuts and very unfriendly staff!
Parking: Very limited parking!
Atmosphere: 1
Food: 2
Service: 1
One of the best dunkins
Atmosphere: 5
Food: 5
Service: 5
Kiosk only inside. Just take the orders from the people who don’t want to use your stupid kiosk
Atmosphere: 1
Food: 1
Service: 1
We were at the Dunkin Donuts store# 359769 on 9.2.24 at 9:43am. We ordered a medium coffee, black and a small coffee with almond milk and half sweet sf vanilla syrup. We also ordered 2 orders of omelet bites: bacon/cheddar. We paid $17.83.
The coffee had no flavor or aroma. We even left it in the car while we went grocery shopping at Publics and after an hour and a half, the car did not smell like coffee nor did we taste coffee. Colored water is how I'd describe their coffee. The omelet bites had no pieces of bacon in them anywhere. For the price of $10.58 for 4 bites... The product should be authentic with items in the description evident in the product.
We called the store number and asked for a manager. Instead, Mathew, an assistant manager took our complaint. He made the excuse that the omelet bites are prepackaged... Ok then take my complaint to your Quality Assurance meeting or push it up to someone that cares about customer satisfaction! Then he apologized for the coffee but never offered any kind of compensation, a fresh cup, etc. I had to say I wanted compensation. I should not have had to ask! Bottom line, I will be getting my $17.83 back tomorrow and likely never spend money at that Dunkin' again.
Food: 1
Service: 1
I love my dunkin ❤️ and this one employee always going above and beyond miss Britney she is amazing
Atmosphere: 5
Service: 5
Recommended dishes: Iced Latte
Loading...