I ordered pizza and wings, wife is in hospital and after 3 days of hospital food I wanted Papa John's, so I was to meet driver at the ER, I get down there and am talking to security at the door and waiting for pizza, I mentioned to security that I was waiting on pizza, he proceeded to tell me Papa John's had just left as I was getting off elevator and the driver left my food at reception desk, I went and verified it was my order, I never paid for this order, so as I am an honest person I called the store and explained to the guy answering the phone what happened and how I hadn't paid for my order, he was immediately rude and told me they never deliver to hospital without being paid over the phone, so after hearing this I simply said "Do You Want This Money or Not", He proceeded to call driver and was rude to him also cause I could hear him talking to driver apparently on another phone, finally the rude guy says to me that the driver was on his way back and hung up, Now I'm waiting and 15 minutes goes by and I called back same rude guy proceeded to tell me that the driver had other deliveries and would be here soon, I told this guy that now 20 minutes my pizza and wings are cold as I'm still waiting to pay for food before going upstairs, 10 more minutes and driver showed up and was super nice, I even tipped him... I will not use or recommend this store ever again, Papa John's Be Better Do Better, your rudeness and uncalled for attitude lost an honest customer....
Atmosphere: 1
Food: 1
Service: 1
Todd Curry
Ordered a shaqaroni xl pizza half pepperoni and the other half extra cheese only. I used the app so there was no verbal miscommunication.They must have made the whole pizza pepperoni, cooked it, and after realizing their mistake, removed the pepperoni from the other side and gave me the pizza that way. They didn't even try to add cheese over it to try to cover their mistake. I will never eat Papa John's again. From any location. I will add that the manager or whoever answered my complaint was kind and promptly issued a refund
Atmosphere: 1
Food: 1
Service: 1
Tyrell C
Ordered two XL cheese pizzas. The pizzas arrived cold.. crust was 30% of the pizza.. and barely any cheese. I called and spoke with the manager and she was completely unprofessional. She had the nerve to say “the pizzas were not the best but at least 8/10. We have someone training but I’ll give you a credit for 1 pizza.” I told her it was unacceptable and told her I would literally drive there to show her the quality and she hung up on me. I called back and she kept cutting me off when I tried to speak. It felt like a game to her. I’m not gonna name drop but I’ve never had a manager treat me like that before. Look at the pictures.. my kids didn’t even eat it.
Atmosphere: 1
Food: 1
Service: 1
Ash E (Ash)
Living 7 minutes away, it took an hour for the food to arrive, it was cold. I hate this Papa John’s man.
Atmosphere: 1
Food: 1
Service: 1
Amanda Garcia
Terrible customer service. Incredibly rude.
Atmosphere: 1
Food: 1
Service: 1
Greg Martin
We have ordered twice from this location and they have screwed both orders up. Thank goodness my wife is more forgiving than me because I would not wait the additional 40 minutes to these stupid people to get the third order correct. I don’t know where John is but he needs to get back involved and get his franchises fixed.
Food: 1
Kandyman_420
There are bugs all over the front of this business...I mean it's so bad the bugs are inside the store and that's not cool serving food to the public.
Atmosphere: 1
Food: 4
Service: 4
Lisa Johnson
My pizza was delivered somewhere else and when I called to talk to the manager she had an attitude, was acting like somehow it was my fault , and then hung up on me.She was extremely rude and didn’t want to do anything to make it right.
Service: 1
Diane Hogan
Love Papa John's Pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poorly Made Pepperoni Pizza
Lisa Ellis
We got the new York style pizza xl 2 of them and it was very confusing on how to add the one topping went to get and they were only cheese when I got home but besides that it was the most bland awful pizza ever
Got the Extra Large New York style pizza and it was horrible. Not worth $10.99 . Do not order it. You'll be disappointed ☹️
Food: 1
Vanessa Bishunath
Order buffalo wings and got bbq wings called to let them to let them know and Angela who said she was a manager was very rude and loud I had to hang up and call customer service because she wouldn’t let me speak . Horrible experience
Sydney Williams
Had the worst experience, not to mention Amanda was the rudest person I have ever met in my entire life, you think she would be kinder given her features ? I do not recommend papa johns and their staffPizza was burnt, wings tasted like they were made yesterday
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Definently not Pizza
julie sanchez
I will never use papa Johns again. I Ordered chicken Alfredo and I think the 10 bbq chicken bones less wings. I spent over 30. For all this. Not only did it not taste right or good my husband was throwing up all night. 20 minutes after eating.
Fredshaua Rich
Sub was Burnt and dry and call the store back to have them fix my order Manager proceeds to argue with me about it my Fault the sub look that
I ordered pizza and wings, wife is in hospital and after 3 days of hospital food I wanted Papa John's, so I was to meet driver at the ER, I get down there and am talking to security at the door and waiting for pizza, I mentioned to security that I was waiting on pizza, he proceeded to tell me Papa John's had just left as I was getting off elevator and the driver left my food at reception desk, I went and verified it was my order, I never paid for this order, so as I am an honest person I called the store and explained to the guy answering the phone what happened and how I hadn't paid for my order, he was immediately rude and told me they never deliver to hospital without being paid over the phone, so after hearing this I simply said "Do You Want This Money or Not", He proceeded to call driver and was rude to him also cause I could hear him talking to driver apparently on another phone, finally the rude guy says to me that the driver was on his way back and hung up, Now I'm waiting and 15 minutes goes by and I called back same rude guy proceeded to tell me that the driver had other deliveries and would be here soon, I told this guy that now 20 minutes my pizza and wings are cold as I'm still waiting to pay for food before going upstairs, 10 more minutes and driver showed up and was super nice, I even tipped him... I will not use or recommend this store ever again, Papa John's Be Better Do Better, your rudeness and uncalled for attitude lost an honest customer....
Atmosphere: 1
Food: 1
Service: 1
Ordered a shaqaroni xl pizza half pepperoni and the other half extra cheese only. I used the app so there was no verbal miscommunication.They must have made the whole pizza pepperoni, cooked it, and after realizing their mistake, removed the pepperoni from the other side and gave me the pizza that way. They didn't even try to add cheese over it to try to cover their mistake. I will never eat Papa John's again. From any location. I will add that the manager or whoever answered my complaint was kind and promptly issued a refund
Atmosphere: 1
Food: 1
Service: 1
Ordered two XL cheese pizzas. The pizzas arrived cold.. crust was 30% of the pizza.. and barely any cheese. I called and spoke with the manager and she was completely unprofessional. She had the nerve to say “the pizzas were not the best but at least 8/10. We have someone training but I’ll give you a credit for 1 pizza.” I told her it was unacceptable and told her I would literally drive there to show her the quality and she hung up on me. I called back and she kept cutting me off when I tried to speak. It felt like a game to her. I’m not gonna name drop but I’ve never had a manager treat me like that before. Look at the pictures.. my kids didn’t even eat it.
Atmosphere: 1
Food: 1
Service: 1
Living 7 minutes away, it took an hour for the food to arrive, it was cold. I hate this Papa John’s man.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. Incredibly rude.
Atmosphere: 1
Food: 1
Service: 1
We have ordered twice from this location and they have screwed both orders up. Thank goodness my wife is more forgiving than me because I would not wait the additional 40 minutes to these stupid people to get the third order correct. I don’t know where John is but he needs to get back involved and get his franchises fixed.
Food: 1
There are bugs all over the front of this business...I mean it's so bad the bugs are inside the store and that's not cool serving food to the public.
Atmosphere: 1
Food: 4
Service: 4
My pizza was delivered somewhere else and when I called to talk to the manager she had an attitude, was acting like somehow it was my fault , and then hung up on me.She was extremely rude and didn’t want to do anything to make it right.
Service: 1
Love Papa John's Pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poorly Made Pepperoni Pizza
We got the new York style pizza xl 2 of them and it was very confusing on how to add the one topping went to get and they were only cheese when I got home but besides that it was the most bland awful pizza ever
Food: 1
Service: 3
Restaurantji Recommends
Got the Extra Large New York style pizza and it was horrible. Not worth $10.99 .
Do not order it. You'll be disappointed ☹️
Food: 1
Order buffalo wings and got bbq wings called to let them to let them know and Angela who said she was a manager was very rude and loud I had to hang up and call customer service because she wouldn’t let me speak . Horrible experience
Had the worst experience, not to mention Amanda was the rudest person I have ever met in my entire life, you think she would be kinder given her features ? I do not recommend papa johns and their staffPizza was burnt, wings tasted like they were made yesterday
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Definently not Pizza
I will never use papa Johns again. I Ordered chicken Alfredo and I think the 10 bbq chicken bones less wings. I spent over 30. For all this. Not only did it not taste right or good my husband was throwing up all night. 20 minutes after eating.
Sub was Burnt and dry and call the store back to have them fix my order Manager proceeds to argue with me about it my Fault the sub look that
Atmosphere: 1
Food: 1
Service: 1
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