Waiting to be serviced and ignored, no customer service at all. Okay they working on online service or call. But what about the people in front of you. Customer service sucks!!
Atmosphere: 1
Food: 3
Service: 1
Lizvannie Ramos
horrible costumer service she gave me an attitude the whole entire time I was ordering.
Doulton Ducharme
Ordered 3 toasted sandwiches not one got toasted went back to get them toasted then they white lady proceeded to get rude as hell stay away will be call health department they where no gloves making food had to ask them to put gloves on
Atmosphere: 1
Service: 1
Austin Minicus
This place is worse then stepping on a Lego, I live down the road so it’s convenient to get food from here but literally everytime I get food from this location there is always something wrong. This time I ordered 3 foot longs, toasted. All of them felt like they came straight from the North Pole. Cheese wasn’t even melted. So I called and they hung up on me. Gotta be rough not even being able to make a sandwich right. 👎🏼
Sol Marks
Had a run-in with the most intolerant & disrespectful sandwich maker , shelby. She is always impolite and behaves as if she doing me a favor by making my sandwiches. She nasty & sour face every time I've had the misfortune of dealing with her. Hey, shelby, you're a bigot & it's not hard to tell. However, try keeping it to yourself, and just make sandwiches, I'm not looking for a new friend. You need to check yourself, your sold is baneful and bitterness will eventually getvthe best of you. I wouldn't eat there again for free.
Atmosphere: 1
Service: 1
Meghan Topham
I don’t typically like to leave bad reviews unless I feel others should know & this is the 3rd time it’s happened after eating at this location. My daughter & I had HORRIBLE stomach cramps & going to the bathroom allllll night long after eating our subs. My stomach still feels off this morning. Idk if they’re not storing their deli right or what but we most definitely had food poisoning after eating here. For me this is the 3rd time getting sick after eating here. Lesson learned, will not be eating subway ever again. Will stick to Publix. Absolutely horrible experience, be warned!
Atmosphere: 2
Food: 1
Service: 3
Leslie Figueroa
Did not get greeted upon walking in. Waited 15 minutes before anyone even acknowledged my presence then took my order. Both workers Ary and Kim were just having their own conversation about taking shots and going out somewhere, then about an online order and how rude the door dasher was that came in 8 minutes after me and asked for assistance about a pick up. They didn't like that he interrupted their conversation. Just rude service and definitely won't be coming back! This location sucks and I'd rather drive 20 minutes away to the next subway than ever come back to this location!!!!!
Atmosphere: 1
Food: 1
Service: 1
isabel santos
The customer service was nonexistent, I appreciate the young African American girl that helped with my order with a big line waiting. The other two girls were in the back laughing and not helping her at all! To make matters worse they had a random white guy in the back hugging up on one of the girls and talking he didn’t even work for the subway. I hope the manager sees this review and looks back at the cameras for 4/19/25 around 4:45-5:30 to witness what we seen. To the girl that helped us out and was very kind I thank you.
Katerina Leonor Pantoja Coronado
Customer Service is terrible, Unfortunately there are only two Subways in Lehigh Acres and I believe they are both owned by the same person. I urge the owner to provide training to his employees regarding customer service. It's not that their unfriendly faces bother me, it doesn't affect me, but their lack of empathy and their faces that show no desire to work are very disrespectful. Well, if that's not what you like, find another job. My sandwich today, apart from the fact that it was made with little desire to make a good sandwich, the quality was horrible.
Atmosphere: 1
Food: 1
Service: 1
scottnshelly mills
Ordered off the app and they did not follow the order. I ordered extra oil and vinegar and extra mayo on a sandwich and they did not put either on. I guess they need to actually read the order it is ridiculous that they can't follow simple directions
Placed order via app. Missed about 4 items. Cant get a hold of anyone to get a refund. Phone number on site is disconnected.
Food: 1
Service: 1
SpaceCadet Jake
The worst subway, it's not a one time thing when they constantly forget your food. Everytime I go in there's only one person making a line of people's sandwiches and the other employees laughing in the back instead of helping customers. This subway is terrible. Do no recommend.
Atmosphere: 1
Food: 3
Service: 1
QBNO EST 1989
This subway I ordered a tuna sub foot long and got sick. This place is not sanitary at all.
Food: 1
Patricia Ylisastigui
regularly get orders wrong, then give attitude when you ask them to correct it. don’t even bother ordering online
Drizzy Draa
This the third time I ordered and you guys not toasted my bread
Waiting to be serviced and ignored, no customer service at all. Okay they working on online service or call. But what about the people in front of you. Customer service sucks!!
Atmosphere: 1
Food: 3
Service: 1
horrible costumer service she gave me an attitude the whole entire time I was ordering.
Ordered 3 toasted sandwiches not one got toasted went back to get them toasted then they white lady proceeded to get rude as hell stay away will be call health department they where no gloves making food had to ask them to put gloves on
Atmosphere: 1
Service: 1
This place is worse then stepping on a Lego, I live down the road so it’s convenient to get food from here but literally everytime I get food from this location there is always something wrong. This time I ordered 3 foot longs, toasted. All of them felt like they came straight from the North Pole. Cheese wasn’t even melted. So I called and they hung up on me. Gotta be rough not even being able to make a sandwich right. 👎🏼
Had a run-in with the most intolerant & disrespectful sandwich maker , shelby. She is always impolite and behaves as if she doing me a favor by making my sandwiches. She nasty & sour face every time I've had the misfortune of dealing with her. Hey, shelby, you're a bigot & it's not hard to tell. However, try keeping it to yourself, and just make sandwiches, I'm not looking for a new friend. You need to check yourself, your sold is baneful and bitterness will eventually getvthe best of you. I wouldn't eat there again for free.
Atmosphere: 1
Service: 1
I don’t typically like to leave bad reviews unless I feel others should know & this is the 3rd time it’s happened after eating at this location. My daughter & I had HORRIBLE stomach cramps & going to the bathroom allllll night long after eating our subs. My stomach still feels off this morning. Idk if they’re not storing their deli right or what but we most definitely had food poisoning after eating here. For me this is the 3rd time getting sick after eating here. Lesson learned, will not be eating subway ever again. Will stick to Publix. Absolutely horrible experience, be warned!
Atmosphere: 2
Food: 1
Service: 3
Did not get greeted upon walking in. Waited 15 minutes before anyone even acknowledged my presence then took my order. Both workers Ary and Kim were just having their own conversation about taking shots and going out somewhere, then about an online order and how rude the door dasher was that came in 8 minutes after me and asked for assistance about a pick up. They didn't like that he interrupted their conversation. Just rude service and definitely won't be coming back! This location sucks and I'd rather drive 20 minutes away to the next subway than ever come back to this location!!!!!
Atmosphere: 1
Food: 1
Service: 1
The customer service was nonexistent, I appreciate the young African American girl that helped with my order with a big line waiting. The other two girls were in the back laughing and not helping her at all! To make matters worse they had a random white guy in the back hugging up on one of the girls and talking he didn’t even work for the subway. I hope the manager sees this review and looks back at the cameras for 4/19/25 around 4:45-5:30 to witness what we seen. To the girl that helped us out and was very kind I thank you.
Customer Service is terrible, Unfortunately there are only two Subways in Lehigh Acres and I believe they are both owned by the same person. I urge the owner to provide training to his employees regarding customer service. It's not that their unfriendly faces bother me, it doesn't affect me, but their lack of empathy and their faces that show no desire to work are very disrespectful. Well, if that's not what you like, find another job. My sandwich today, apart from the fact that it was made with little desire to make a good sandwich, the quality was horrible.
Atmosphere: 1
Food: 1
Service: 1
Ordered off the app and they did not follow the order. I ordered extra oil and vinegar and extra mayo on a sandwich and they did not put either on. I guess they need to actually read the order it is ridiculous that they can't follow simple directions
Recommended dishes: Sandwich
Restaurantji Recommends
Placed order via app. Missed about 4 items. Cant get a hold of anyone to get a refund. Phone number on site is disconnected.
Food: 1
Service: 1
The worst subway, it's not a one time thing when they constantly forget your food. Everytime I go in there's only one person making a line of people's sandwiches and the other employees laughing in the back instead of helping customers. This subway is terrible. Do no recommend.
Atmosphere: 1
Food: 3
Service: 1
This subway I ordered a tuna sub foot long and got sick. This place is not sanitary at all.
Food: 1
regularly get orders wrong, then give attitude when you ask them to correct it. don’t even bother ordering online
This the third time I ordered and you guys not toasted my bread
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