You guys have forgot to put my ranch in the bag for the last time. I’m never coming back again. Get your crap together !
Atmosphere: 1
Food: 1
Service: 1
Olivia Morales
The order was sealed safely and delivered in a timely matter. All items ordered were correct
Food: 5
Berlinda Petithomme
I order a simple meal, And I can’t even correctly get my order. I ordered eight wings with corn, and a side of honey rub sauce… Then proceed to receive cold wings, with FOUR jugs of CHEESE!! NO RANCH, NO HOT HONEY RUB SAUCE. Then have the nerve over the phone and tell me come get the sauce for free?!? I live 15 minutes away, the dasher already took almost 45 minutes to get to my house because he had other deliveries to make before mine, my food is already cold, and you want me to go over there and get free sauce, THAT I PAID FOR AND DIDNT RECEIVE!!! NO, I WANT MY REFUND!
Atmosphere: 1
Food: 1
Service: 1
Jamaal
Racist Cashier named Charlie refused to recook my fries after not cooking my chicken correctly. I ordered 60 wings paying almost $100 online to pick up in the store. I called the store immediately after taking my order and asked could they make sure the wings are well well done which they said they could do.. but do not. She told me it would take 21 minutes to recook my wings but I had to keep the fries they had already cooked. Since that made no sense I asked for a full refund and the name of the Female store manager. Refused to give me the persons name but called her(the manager) who also refused to get on the phone with me. She the stated she couldn’t give me proof of a refund and I have to wait up to 5 days to get my money back when all I wanted was my food cooked correctly. This store is either racist or incompetent. So after the manager refused to give me her name and stated how she can’t recook my food because I asked for fresh fries, they then call the police on me! This stores employees are ridiculous, I have been eating Wing Stop for over 10 years in multiple states and never have I been treated so harshly at any Wing Stop location. I will be filing a grievance with the corporate office who is tracking the managers and cashiers and hopefully something changes. smh
Atmosphere: 1
Food: 1
Service: 1
Evangelyn Ramos
Tried to order through Wingstop website and it told me that my payment was declined, but I watched the notification pop up that the money had been taken. I called the store to see if they had our order as well as our payment, and the woman who answered the phone was very rude and abruptly told me “We do not have it, call your bank.” She got hung up on and I advise never to try ordering through the website. And maybe try a different wingstop tbh
Service: 1
Hector Irizarry
Ordered $75 worth of wings and fries. Wings were cold and dry, as if they were reheated, and they hardly had any sauce. The fries were also cold.
Food: 1
Juan A Montes de Oca Fals
Boneless garlic wings! Holly wow! I can get fat off of those!
Atmosphere: 5
Food: 5
Service: 5
jaironjanet
They’re really fast! Love their wings snd fries! Tasty.
Atmosphere: 5
Food: 5
Service: 5
Aurelio Lemos Jr
Great place the food taste good, but the portions of food is small. Got hungry 30 mins later. Lol 😆 . Went back for more.
Atmosphere: 5
Food: 4
Service: 5
Tina Tunucci
Tonight there were over 12 DoorDash and Uber eats orders all in there waiting for their food and even though some of the customers were very angry they handled it very well together as a team did not get flustered didn’t take anything to heart and did their thing. You don’t hear enough good stuff in chaos so I wanted to make you guys aware that they did great tonight.
App order confirmed at 3:58pm. Estimated 13-18 minutes for pickup. Arrived at 4:10pm to see order sitting on rack. Opened non-sealed bag. Fries were not hot or crisp. Respectfully request fresh hot fries. Manager Gabbie rudely came over and questioned order time/pick up time. I asked her if there was a problem. Seems like the kitchen timing is off. Management needs to manage better. Fort Myers location is much more attentive. Hint: don’t put fries in bag until timing lines up.
Atmosphere: 1
Food: 1
Service: 1
Kaitlin Hubbard
We had issues with our order, but the GM Gabi made it right! She was super nice and accepted responsibility immediately, so we will definitely be back! People mess up, it happens, so it's all about how they handle their mistakes and they did fantastic. All the employees were very nice (and we all know once you point out a mistake sometimes employees can get a big attitude and these ones did not). The wing sauces were delicious and the ranch was on point! Would recommend and we will for sure be back whenever we are craving wings!
Atmosphere: 5
Food: 5
Service: 5
Chris O
order wrong every time, pay for flats dont get them, forget the fries every time. Also, several of the Lemon pepper ones still had feathers
Food: 1
Service: 1
Michelle Hemingway
I went there today for the first time to order food was really good..not even a hour later I got food poisoning from this location
You guys have forgot to put my ranch in the bag for the last time. I’m never coming back again. Get your crap together !
Atmosphere: 1
Food: 1
Service: 1
The order was sealed safely and delivered in a timely matter. All items ordered were correct
Food: 5
I order a simple meal, And I can’t even correctly get my order. I ordered eight wings with corn, and a side of honey rub sauce… Then proceed to receive cold wings, with FOUR jugs of CHEESE!! NO RANCH, NO HOT HONEY RUB SAUCE. Then have the nerve over the phone and tell me come get the sauce for free?!? I live 15 minutes away, the dasher already took almost 45 minutes to get to my house because he had other deliveries to make before mine, my food is already cold, and you want me to go over there and get free sauce, THAT I PAID FOR AND DIDNT RECEIVE!!! NO, I WANT MY REFUND!
Atmosphere: 1
Food: 1
Service: 1
Racist Cashier named Charlie refused to recook my fries after not cooking my chicken correctly. I ordered 60 wings paying almost $100 online to pick up in the store. I called the store immediately after taking my order and asked could they make sure the wings are well well done which they said they could do.. but do not. She told me it would take 21 minutes to recook my wings but I had to keep the fries they had already cooked. Since that made no sense I asked for a full refund and the name of the Female store manager. Refused to give me the persons name but called her(the manager) who also refused to get on the phone with me. She the stated she couldn’t give me proof of a refund and I have to wait up to 5 days to get my money back when all I wanted was my food cooked correctly. This store is either racist or incompetent. So after the manager refused to give me her name and stated how she can’t recook my food because I asked for fresh fries, they then call the police on me! This stores employees are ridiculous, I have been eating Wing Stop for over 10 years in multiple states and never have I been treated so harshly at any Wing Stop location. I will be filing a grievance with the corporate office who is tracking the managers and cashiers and hopefully something changes. smh
Atmosphere: 1
Food: 1
Service: 1
Tried to order through Wingstop website and it told me that my payment was declined, but I watched the notification pop up that the money had been taken. I called the store to see if they had our order as well as our payment, and the woman who answered the phone was very rude and abruptly told me “We do not have it, call your bank.” She got hung up on and I advise never to try ordering through the website. And maybe try a different wingstop tbh
Service: 1
Ordered $75 worth of wings and fries. Wings were cold and dry, as if they were reheated, and they hardly had any sauce. The fries were also cold.
Food: 1
Boneless garlic wings! Holly wow! I can get fat off of those!
Atmosphere: 5
Food: 5
Service: 5
They’re really fast! Love their wings snd fries! Tasty.
Atmosphere: 5
Food: 5
Service: 5
Great place the food taste good, but the portions of food is small. Got hungry 30 mins later. Lol 😆 . Went back for more.
Atmosphere: 5
Food: 4
Service: 5
Tonight there were over 12 DoorDash and Uber eats orders all in there waiting for their food and even though some of the customers were very angry they handled it very well together as a team did not get flustered didn’t take anything to heart and did their thing. You don’t hear enough good stuff in chaos so I wanted to make you guys aware that they did great tonight.
Restaurantji Recommends
Just ok
Atmosphere: 2
Food: 2
Service: 2
App order confirmed at 3:58pm. Estimated 13-18 minutes for pickup. Arrived at 4:10pm to see order sitting on rack. Opened non-sealed bag. Fries were not hot or crisp. Respectfully request fresh hot fries. Manager Gabbie rudely came over and questioned order time/pick up time. I asked her if there was a problem.
Seems like the kitchen timing is off. Management needs to manage better. Fort Myers location is much more attentive. Hint: don’t put fries in bag until timing lines up.
Atmosphere: 1
Food: 1
Service: 1
We had issues with our order, but the GM Gabi made it right! She was super nice and accepted responsibility immediately, so we will definitely be back! People mess up, it happens, so it's all about how they handle their mistakes and they did fantastic. All the employees were very nice (and we all know once you point out a mistake sometimes employees can get a big attitude and these ones did not). The wing sauces were delicious and the ranch was on point! Would recommend and we will for sure be back whenever we are craving wings!
Atmosphere: 5
Food: 5
Service: 5
order wrong every time, pay for flats dont get them, forget the fries every time. Also, several of the Lemon pepper ones still had feathers
Food: 1
Service: 1
I went there today for the first time to order food was really good..not even a hour later I got food poisoning from this location
Atmosphere: 2
Food: 1
Service: 1
Loading...