I ordered 20pc nuggets and 2 medium fries with 3 honey mustards from 290 N Hwy 17 And 92, Longwood, FL 32750 .I noticed it allowed me to order more honey mustard through the condiment section as it allowed me to order at $0 so i added 6 more since my 5 yr old boy loves their honey mustard. I picked up the order and when I got home their was 0 Honey Mustard not even the 3 the meal came with let alone the additional 6. My wife drove back to Mcdonalds to get the honey mustard where the “Store Manager” said they put 4 in the bag and would only give 2 more. Remind you we are talking about Honey Mustard and 0 were in the bag to the point my 5 year old went to bed because he didnt want anything else. Eventually they gave my wife the Honey Mustard as this must come from their paycheck but no sorry or apology that we had to drive back to get any condiments. Also they gave me 8 instead of 9 that i purchased .
Atmosphere: 1
Food: 1
Service: 1
Chris R
Eight times in a row I’ve gone here and gotten subpar food since the new ownership has taken over this last time. My food was even smashed to pieces in the wrapper this time (the had to remake the order because they got it wrong). Just go to the other McDonald’s that corporate runs
Atmosphere: 2
Food: 1
Service: 2
Anthony Gentile
Waited in drive through for 20 minutes with multiple other vehicles in curbside pick up.
They kept taking orders and backing everything up.
Food was cold
One person bringing food out
Two people standing around inside doing nothing but waiting on food to cook
Atmosphere: 1
Food: 2
Service: 1
Matt Heffelfinger
Karina in the drive through was very nice! Just wanted to shout her out for her excellent service! She deserves a little holiday bonus for being the best
Atmosphere: 5
Service: 5
Larissa Sass
I got to the speaker I said 2 times the same order a mccheicken meal with the coke Silence not response the girl goes and takes the order for speaker number 2 Not 1 car but 3 Comes back to me I ordered Mc chicken meal n with the coke I go to the window I repeat myself to make sure they charge the right thing but they proceed on charging the wrong order Girls on the cashier started fighting and then they decide to get a manager Manager comes in I tell him the same thing He decides to charge small meal Hosts worst McDonald I have been.
Atmosphere: 1
Food: 5
Service: 1
Christian Arroyo
Monday 8:12pm, tall dark skin male manager, middle of i guess you would call a rush and he’s just laughing and making jokes. We were inline for over 10+ minutes waiting to see if they would acknowledge us, No sign of productivity, its not the first time, im not sure why he’s managing night shift. Everyone is loud and making jokes not making taking their job serious as a “Fast” food establishment. Nothing fast about this place!!!
Atmosphere: 1
Food: 1
Service: 1
Food Lady
Don't go to this McDonald's they are so unprofessional. I'm waiting on my food and I see the workers plus the managers in the back dancing smh.. That's why people food don't be right. This is the worst McDonald's ever.
Atmosphere: 1
Food: 1
Service: 1
Kristal Smink
Fries were half filled, and did not have extra salt I asked for. No salt in bottom of bag. My burger was missing tomatoes. The half fries we got were stale. Did not go back to ask for it to be fixed because if they gave that little care the first time, I don’t trust them to fix it. Will go out of our way to avoid this location from now on. Until this experience, I thought most of the locations I visited had marked improved service.
Atmosphere: 3
Food: 1
Service: 1
Lisbeth
Please check the food before you leave and more the happy meals.
Food: 1
Service: 1
victoria Smith
I dont usually have an issue with this location today the drive thru person must have been going through something 🤔 she was rude and rushing. We ordered 2 large fries made to order waited patiently only to recieve overcooked hard fries
Having people pull up away from the window is ruining this location. No matter the size of your order they have you pull up so they can forget about you while you watch dozens of other people get their orders behind you. Do not come here if you value your time.
Atmosphere: 1
Food: 2
Service: 1
Robert Todd
Sub par all around.
Atmosphere: 2
Food: 1
Service: 1
BEATRIZ BERRIOS
The supposed manager a short Spanish lady yelled because I wouldn't move off her drive thru timer. I was the only person on line with a simple order next time have it ready. The timer is there so that you can get your customers out quickly, not move them to the next parking spot and forget about them, which happens at this McDonald's quite often this manager was quite offensive. She said these people and slammed the drive-through window in my face. It's not that serious it's burgers and fries lady
Atmosphere: 1
Food: 1
Service: 1
Erika leonor
I ordered big breakfast with hotcakes. And I didn't get pancakes. On top of that there was a piece of plastic in my food. And I didn't get a straw for my frappe yet again. But that's not surprising because everytime I order a drink they never give me a straw. Their job is so easy. Why can't they get it right???? Do better. Retrain your employees or hire people that can do the job.
Atmosphere: 1
Food: 1
Service: 1
Sommer Marders
This McDonald’s is consistently terrible. Every single time I come here, something is wrong — missing food, wrong orders, no straws, or drinks forgotten entirely. The fries are never salted, and the service is painfully slow no matter how empty the place is. It’s like accuracy and quality just aren’t part of their training.
I’ve given this location multiple chances, but it’s clear they just don’t care. Save yourself the frustration and go to literally any other McDonald’s nearby.
I ordered 20pc nuggets and 2 medium fries with 3 honey mustards from 290 N Hwy 17 And 92, Longwood, FL 32750 .I noticed it allowed me to order more honey mustard through the condiment section as it allowed me to order at $0 so i added 6 more since my 5 yr old boy loves their honey mustard. I picked up the order and when I got home their was 0 Honey Mustard not even the 3 the meal came with let alone the additional 6. My wife drove back to Mcdonalds to get the honey mustard where the “Store Manager” said they put 4 in the bag and would only give 2 more. Remind you we are talking about Honey Mustard and 0 were in the bag to the point my 5 year old went to bed because he didnt want anything else. Eventually they gave my wife the Honey Mustard as this must come from their paycheck but no sorry or apology that we had to drive back to get any condiments. Also they gave me 8 instead of 9 that i purchased .
Atmosphere: 1
Food: 1
Service: 1
Eight times in a row I’ve gone here and gotten subpar food since the new ownership has taken over this last time. My food was even smashed to pieces in the wrapper this time (the had to remake the order because they got it wrong). Just go to the other McDonald’s that corporate runs
Atmosphere: 2
Food: 1
Service: 2
Waited in drive through for 20 minutes with multiple other vehicles in curbside pick up.
They kept taking orders and backing everything up.
Food was cold
One person bringing food out
Two people standing around inside doing nothing but waiting on food to cook
Atmosphere: 1
Food: 2
Service: 1
Karina in the drive through was very nice! Just wanted to shout her out for her excellent service! She deserves a little holiday bonus for being the best
Atmosphere: 5
Service: 5
I got to the speaker I said 2 times the same order a mccheicken meal with the coke
Silence not response the girl goes and takes the order for speaker number 2
Not 1 car but 3
Comes back to me
I ordered Mc chicken meal n with the coke
I go to the window I repeat myself to make sure they charge the right thing but they proceed on charging the wrong order
Girls on the cashier started fighting and then they decide to get a manager
Manager comes in I tell him the same thing
He decides to charge small meal
Hosts worst McDonald I have been.
Atmosphere: 1
Food: 5
Service: 1
Monday 8:12pm, tall dark skin male manager, middle of i guess you would call a rush and he’s just laughing and making jokes. We were inline for over 10+ minutes waiting to see if they would acknowledge us, No sign of productivity, its not the first time, im not sure why he’s managing night shift. Everyone is loud and making jokes not making taking their job serious as a “Fast” food establishment. Nothing fast about this place!!!
Atmosphere: 1
Food: 1
Service: 1
Don't go to this McDonald's they are so unprofessional. I'm waiting on my food and I see the workers plus the managers in the back dancing smh.. That's why people food don't be right. This is the worst McDonald's ever.
Atmosphere: 1
Food: 1
Service: 1
Fries were half filled, and did not have extra salt I asked for. No salt in bottom of bag. My burger was missing tomatoes. The half fries we got were stale. Did not go back to ask for it to be fixed because if they gave that little care the first time, I don’t trust them to fix it. Will go out of our way to avoid this location from now on. Until this experience, I thought most of the locations I visited had marked improved service.
Atmosphere: 3
Food: 1
Service: 1
Please check the food before you leave and more the happy meals.
Food: 1
Service: 1
I dont usually have an issue with this location today the drive thru person must have been going through something 🤔 she was rude and rushing. We ordered 2 large fries made to order waited patiently only to recieve overcooked hard fries
Restaurantji Recommends
Having people pull up away from the window is ruining this location. No matter the size of your order they have you pull up so they can forget about you while you watch dozens of other people get their orders behind you. Do not come here if you value your time.
Atmosphere: 1
Food: 2
Service: 1
Sub par all around.
Atmosphere: 2
Food: 1
Service: 1
The supposed manager a short Spanish lady yelled because I wouldn't move off her drive thru timer. I was the only person on line with a simple order next time have it ready. The timer is there so that you can get your customers out quickly, not move them to the next parking spot and forget about them, which happens at this McDonald's quite often this manager was quite offensive. She said these people and slammed the drive-through window in my face. It's not that serious it's burgers and fries lady
Atmosphere: 1
Food: 1
Service: 1
I ordered big breakfast with hotcakes. And I didn't get pancakes. On top of that there was a piece of plastic in my food. And I didn't get a straw for my frappe yet again. But that's not surprising because everytime I order a drink they never give me a straw. Their job is so easy. Why can't they get it right????
Do better. Retrain your employees or hire people that can do the job.
Atmosphere: 1
Food: 1
Service: 1
This McDonald’s is consistently terrible. Every single time I come here, something is wrong — missing food, wrong orders, no straws, or drinks forgotten entirely. The fries are never salted, and the service is painfully slow no matter how empty the place is. It’s like accuracy and quality just aren’t part of their training.
I’ve given this location multiple chances, but it’s clear they just don’t care. Save yourself the frustration and go to literally any other McDonald’s nearby.
Atmosphere: 1
Food: 2
Service: 1
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