Subway

I ordered 2 subs online with the FLBOGO promo code and in the instructions box in my app I asked to sub out rotisserie chicken for regular chicken. Once I got to the store the woman behind the counter ( the manager) asked my name for the ordered and said she couldn't sub the chicken out. I was in disbelief that she couldn't make it right for me, the paying customer. I said I would buy the other chicken if need be amd walked out to get my debit card. And as I walked out I said "wellp, she's getting a bad review " . Went back in and she hands me a receipt saying she voided my order..returning my payment accusing me of cussing while walking out of the store. I said what happened to customer service..she just looks at me and angrily highlights her managers email on my void/refund recipe. She embarrassed me..was extremely out of place and doesn't handle her job well from my prospective. Lacks customer service skills, kindness, and needs more training..or find a job shes happy with serving her local neighborhood!! Myself AND my family and friends will be told about this interaction and will not give this store our business any longer. Avoid this location!!! She also let someone sleep on the benches inside the store with a jacket over their head. Who wants to see that walking into get dinner for their kids!!??

Service: 1

This was the worst service ever. The worker had an extremely nasty attitude. She was not listening to the order nor what was being said to her, and I had to repeat myself multiple times. I ordered a chicken teriyaki sub, asked for onions, and she said they didn't have any and she didn't have time to cut any. She refused to cut more, after I said I'd wait because one other person was in the line. My friend asked her very nicely to simply give me the remaining onions, and that seemed to be an issue, too. She grabbed them out of the tin aggressively and asked, "IS THAT ALL?". After cashing us out, she simply walked off and then yelled, " Those aren't the right size drinks. Those are large....". I replied, "Well, I usually have the cup handed to me. I guess I'll pay for it then. " She told me it would be $2 extra for them but then walked away to help someone else. I will never stop at this location again. Also, there was another customer who left when she told him there were no onions. I specifically asked for my sub and my friend's sub to be in a separate bag ( as we were going to seperate homes. Mine specifically had NO cheese). She completely mixed them up and I have my friend's sub....that has cheese and is on cheese bread!

Atmosphere: 1

Food: 1

Service: 1

Vegetarian options: You build your own vegetarian wrap and sauces

Dietary restrictions: Bacon is not dietary

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Lays Baked Original, Black Forest Ham Egg & Cheese Wrap, Chocolate Chip Cookie

Great sandwich

Atmosphere: 4

Food: 4

Service: 3

I had a disappointing experience at this Subway location. Upon entering, I wasn't greeted by the manager or staff and spent 25 minutes waiting for just a few subs. The manager was too busy with price changes, and the employee focused on an online order instead of attending to me. The staff really needs to prioritize customer service over side tasks.

Atmosphere: 1

Food: 3

Service: 1

Racism is off the charts

Atmosphere: 1

Food: 1

Service: 1

Staff is always friendly and quick at making your food.

Atmosphere: 5

Food: 5

Service: 5

I came into the store the other day around lunch time while it was very busy and a girl named Mia was making my sandwich she was very unprofessional and sloppy and had a rude tone with me. I do not know who hired this woman but I don’t think it was a very good idea. Do better. I am not coming back

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Subway Club

The lady refused to serve us and still had The door locked 4 1/2 hours after they opened that is absurd. Need better workers

Atmosphere: 1

Food: 1

Service: 1

I walked into this location and it was empty. I saw the empty chair in the back and figured the employees were in the bathroom or on a break. I waited for 12 minutes, said hello and tried calling the store. No employees to be found. I understand being short staffed or being the only one there but at least put a sign up stating that and when you're expected back please.

Service: 1

The meatball sub was excellent but I brought it down to three stars because I had taken two of the cookies and one churro home. None of them was baked or poorly baked. It was all doughy. The churro I tried first and I spit it out the window out of my car it was so nasty! Like a big dough ball I try to get a piece of the cookie at the light and it was like putting my finger on raw dough. So I tore a piece off anyway because I wanted something sweet. It was like eating dough out of a bowl. I took it home and put it in the oven to bake. I thought it would be good.... No even though I baked the cookie and it got where it's supposed to be as a cookie not soft and not real hard. I had a couple pieces and later on I had the worst cramps ever. I don't know if it was because of the dough with the eggs in it and everything that it wasn't baked properly to begin with had made me sick. I've had cramps for 2 days now. I did not eat anything else but the sub and part of the cookie. It took about an hour and I was in the bathroom! And all night long! I don't believe it was the meatball sub but the nasty overpriced cookie. I thought the cookies were the same price as a churro that is why I bought them. No they were $5 a piece! I think I will stick with my own Subway by my house just in case

Atmosphere: 5

Food: 3

Service: 5

Anthony the evening manager was very polite. Great service and great food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Subway Club

Store was closed at 820 door and online says open till 9 after having to leave another store for not having any lettuce

Atmosphere: 1

Food: 1

Service: 1

I can't say enough good things about my experience at Subway, all thanks to the incredible service provided by Anthony. From the moment I walked in, he greeted me with a warm smile and genuine enthusiasm that immediately brightened my day.Not only did Anthony take my order efficiently, he also went above and beyond to ensure that I got exactly what I wanted. For the longest, I have been trying to get my hands on the footlong cookie. Each time I come to a Subway, they've either just sold the last one or are in the middle of thawing out more cookies. A process that I've been told, takes 4 hours.But this review isn't about the food – it was the kindness and positivity that Anthony brought to the entire experience. He made me feel valued as a customer and genuinely appreciated my business.I visit this location and another one about a mile and a half away from here, but after meeting Anthony, this has become my prime location.Thanks again to Anthony for making my night! I finally get to try the footlong cookie!! ??

Atmosphere: 5

Food: 5

Service: 5

I came in with 5 month old daughter and was cheerfully greeted by an employee. I forgot to submit the payment for my mobile order and did it after I arrived. The employee got to work on it right away. She was so fast at putting together my subs. She insisted on helping me carry my food out to my car because I had my baby in a car seat carrier. Mia truly goes above & beyond for her customers and genuinely cares about their experience.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Delite