It has a closed lobby and drive thru takes 40 mins.
Atmosphere: 1
Service: 1
Jennifer Eade
This was the WORST service I have ever had at a Wendy’s! Pulled up ordered food, the menu lights were out and couldn’t even see the menu… they were “out” of everything… people in drive through in front of me ordered online and nobody addressed their order so they had to go through drive through…. RED FLAG ?!! I proceeded with my order they took it then had me “pull up “ I sat there for 20 min. My son needed to use the bathroom… all doors were locked @ 8:25… meanwhile we continued to sit and wait “pulled up” no update! no nothing! 5 cars after my order came and left… I then called via phone #… then the girl asks…”did you pull up?!” Ummm..,. “Yah I been sitting here for 20min.!”… she said “ Don’t get an attitude, I’m not trying to here this!” Me neither! Finally 35min. After my order they finally bring outside and…..wait…. they didn’t even include the fries from the combo that was ordered! So then it was a matter of principle! I then waited for an additional 10min for fries! NEVER again will I ever go back there!!!!!!!!
Nqqblet Jenkins
I ordered chili with cheese and onions. It was ice cold and the cheese wasn’t even attempting to melt. Took forever, as it always does, for me to get room temp chili. No ty.
Food: 1
Service: 1
Matt McEwen
It is funny that the owner of this Wendys on their owner response directs you to download the Wendys App even though everytime including today when I went there they claim that their system never works. This Wendys doesn't follow the App or claims its never working so don't waste your time, I went to a more reputable restaurant afterwards that is not shady.The night manager has to have the rudest I don't care attitude, even furnishing snide comments! Not professional to be mocking customers after they pull away, definitely not a good example for the other employees. Seems like you would want your management with a smile and putting forth as much effort to keep customers happy. Manager gave ZERO help would not offer me any information to a number I could call when I asked for one. The other employee seem great, but the night manager on shift on 3/15/24 at 9PM, she must hate her job?There are many options when it comes to where to dine... this one will have to clean up its act and quit false advertising, some of us don't have a choice to go but late at night and we don't deserve such ridiculousness... they used to have a lady that worked nights who was the manager (I assuming she worked like crazy) who was always great and now for about last 9 months this new person is awful and it is going to effect your bottom line I promise you.BOTTOM LINE: Don't visit Wendy's in Lynn Haven Hwy77 !!!Looks as if the owner does not care about their business seeing other people's responses to issues are all unanswered.Negative Stars ----- Go out of business or shape up.
Atmosphere: 1
Food: 1
Service: 1
m
They advertise special prices on burgers. This restaurant wouldn't honor it. $11+ for a burger and fries. Not going back.
Atmosphere: 4
Food: 5
Service: 3
Scott Herrmann
Food was hot & service was great.
Atmosphere: 4
Food: 5
Service: 5
Madalyn Daniels
The customer service here is nonexistent the employees don’t speak to you at all. I only go to this location because it is close to my work and every time it is awful. My order is always wrong and takes forever. I will not be back.
Atmosphere: 1
Food: 1
Service: 1
Logan Davis
You get a 1 star for even considering “Surge Charging”
Justin Amick
Far as fast food goes its better than most of them. And service was ok, they forgot my straw though. Kinda aggravating having to open the top of your cup to drink...
Atmosphere: 3
Food: 4
Service: 3
MT L
The staff was great, even when I asked silly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries, Cheeseburger, Sandwich
I really wish I could give them 0 stars! I picked up food for a friend on my way to work and they sealed the bag since it was not for me I didn't open it but I did ask if there was sauce. The lady said "oh yeah I threw a bunch in there." Get it to my friend she can't even eat the food! Fries over cooked and ice cold, burger burnt and like nothing on it, chicken nuggets undercooked. And they even acted like they didn't have an order for her until I showed the screen shot of the order. Service was rude to begin with!
Terra Kimbrell
Food was fresh and service was great ?
Atmosphere: 5
Food: 5
Service: 5
Kelsi Vinson
Staff was terrible. Took several minutes to take our order and there was no one in line nor in the parking lot. Staff made us feel like we inconvenienced them. First window- no talking, second window- we specifically tried to ask how their night was and we were ignored. The food was practically thrown at us and then they shut the window. As we drove around we saw both of them sitting at the table on their phones. I guess we ruined their scrolling…
Food: 4
Service: 1
James Grantham
This Wendy’s restaurant is unique because it always has special dishes at affordable prices. It also strives to make seniors feel appreciated with free drinks and frosties ?Parking: Large parking lotKid-friendliness: Kids friendlyWheelchair accessibility: Large areas for handicapped
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Frosty, Wendy’S Classic Chocolate and Vanilla Frosty Desserts
DT Reactions
That tea in the morning is so good. Food is fresh. When tap pay was down drive thru lady provided other options to pay. It's always a good experience everytime I come to this location. Thank you. Because I know working fast food is hard. Keep up the great work.
It has a closed lobby and drive thru takes 40 mins.
Atmosphere: 1
Service: 1
This was the WORST service I have ever had at a Wendy’s! Pulled up ordered food, the menu lights were out and couldn’t even see the menu… they were “out” of everything… people in drive through in front of me ordered online and nobody addressed their order so they had to go through drive through…. RED FLAG ?!! I proceeded with my order they took it then had me “pull up “ I sat there for 20 min. My son needed to use the bathroom… all doors were locked @ 8:25… meanwhile we continued to sit and wait “pulled up” no update! no nothing! 5 cars after my order came and left… I then called via phone #… then the girl asks…”did you pull up?!” Ummm..,. “Yah I been sitting here for 20min.!”… she said “ Don’t get an attitude, I’m not trying to here this!” Me neither! Finally 35min. After my order they finally bring outside and…..wait…. they didn’t even include the fries from the combo that was ordered! So then it was a matter of principle! I then waited for an additional 10min for fries! NEVER again will I ever go back there!!!!!!!!
I ordered chili with cheese and onions. It was ice cold and the cheese wasn’t even attempting to melt. Took forever, as it always does, for me to get room temp chili. No ty.
Food: 1
Service: 1
It is funny that the owner of this Wendys on their owner response directs you to download the Wendys App even though everytime including today when I went there they claim that their system never works. This Wendys doesn't follow the App or claims its never working so don't waste your time, I went to a more reputable restaurant afterwards that is not shady.The night manager has to have the rudest I don't care attitude, even furnishing snide comments! Not professional to be mocking customers after they pull away, definitely not a good example for the other employees. Seems like you would want your management with a smile and putting forth as much effort to keep customers happy. Manager gave ZERO help would not offer me any information to a number I could call when I asked for one. The other employee seem great, but the night manager on shift on 3/15/24 at 9PM, she must hate her job?There are many options when it comes to where to dine... this one will have to clean up its act and quit false advertising, some of us don't have a choice to go but late at night and we don't deserve such ridiculousness... they used to have a lady that worked nights who was the manager (I assuming she worked like crazy) who was always great and now for about last 9 months this new person is awful and it is going to effect your bottom line I promise you.BOTTOM LINE: Don't visit Wendy's in Lynn Haven Hwy77 !!!Looks as if the owner does not care about their business seeing other people's responses to issues are all unanswered.Negative Stars ----- Go out of business or shape up.
Atmosphere: 1
Food: 1
Service: 1
They advertise special prices on burgers. This restaurant wouldn't honor it. $11+ for a burger and fries. Not going back.
Atmosphere: 4
Food: 5
Service: 3
Food was hot & service was great.
Atmosphere: 4
Food: 5
Service: 5
The customer service here is nonexistent the employees don’t speak to you at all. I only go to this location because it is close to my work and every time it is awful. My order is always wrong and takes forever. I will not be back.
Atmosphere: 1
Food: 1
Service: 1
You get a 1 star for even considering “Surge Charging”
Far as fast food goes its better than most of them. And service was ok, they forgot my straw though. Kinda aggravating having to open the top of your cup to drink...
Atmosphere: 3
Food: 4
Service: 3
The staff was great, even when I asked silly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries, Cheeseburger, Sandwich
Restaurantji Recommends
I really wish I could give them 0 stars! I picked up food for a friend on my way to work and they sealed the bag since it was not for me I didn't open it but I did ask if there was sauce. The lady said "oh yeah I threw a bunch in there." Get it to my friend she can't even eat the food! Fries over cooked and ice cold, burger burnt and like nothing on it, chicken nuggets undercooked. And they even acted like they didn't have an order for her until I showed the screen shot of the order. Service was rude to begin with!
Food was fresh and service was great ?
Atmosphere: 5
Food: 5
Service: 5
Staff was terrible. Took several minutes to take our order and there was no one in line nor in the parking lot. Staff made us feel like we inconvenienced them. First window- no talking, second window- we specifically tried to ask how their night was and we were ignored. The food was practically thrown at us and then they shut the window. As we drove around we saw both of them sitting at the table on their phones. I guess we ruined their scrolling…
Food: 4
Service: 1
This Wendy’s restaurant is unique because it always has special dishes at affordable prices. It also strives to make seniors feel appreciated with free drinks and frosties ?Parking: Large parking lotKid-friendliness: Kids friendlyWheelchair accessibility: Large areas for handicapped
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Frosty, Wendy’S Classic Chocolate and Vanilla Frosty Desserts
That tea in the morning is so good. Food is fresh. When tap pay was down drive thru lady provided other options to pay. It's always a good experience everytime I come to this location. Thank you. Because I know working fast food is hard. Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5