Waited in drive through line behind 4 cars for an hour. Ridiculous!!!
Atmosphere: 1
Food: 4
Service: 1
Mandi Jones
Girls walking around on their personal phone complaining about being to busy to take any orders. One only actually working on a broken hot chocolate machine. The others can’t work proficiently due to complaining that someone else did something wrong.
Atmosphere: 1
Service: 1
813rmorgan3
Just walked in at 7:53 told me they were closed. Guy was real nice though and offered a cold brew of sort. You can't nicely talk your way out of work. Seeing this alot around the country. It doesn't make it, ok. Customer walks in 7 til you don't just tell them you have cold coffee in a coffee shop dude, I mean c'mon that's just plain laziness and not doing your job, guy.
Robert Tuerke
I don’t know about the food, but the service and the staff are horrible. I walked in and stood at the counter for almost 10 minutes and nobody bothered to even acknowledge I was standing there. 20 people walked by without word. Yes they were busy, but an acknowledgment from anyone would have been nice. Terrible place. Been here twice and had the same experience both times.
Atmosphere: 1
Food: 1
Service: 1
Jill
I went through the drive thru this morning and asked for the same thing I get every single time I come to Dunkin. No matter the time, day or location everyone rings it up the same. I have never had an issue with the way it has always been rang up and price until today. The lady in the window when I asked about the price was incredibly rude and was unwilling to even take a look into why the price was significantly higher than normal. She said “ well I’ve been working here 3 years and I think I know what I’m doing. Everyone else has been doing it wrong” I get my item and there is egg on it when I never asked for egg and I told her this is why I order it the way I do because I never asked for egg and I’m allergic. She took my bag, took the egg off and put a cold hard piece of cheese on the same croissants and gave it back. This is completely unacceptable! This is cross contamination- I cannot have egg, told her I have an allergy and she never changed out the item to accommodate for that allergy. No apology or anything. Thankfully I checked it before I left! Spent $17 unnecessarily and cannot eat my food because she was so careless. I don’t understand why it’s so hard to be nice and actually do your job.
Bill
Well. My wife wanted some Dunkin’ Donuts after we went shopping at Walmart. We did buy ice cream sandwiches, and that will come up later in this review. We walked in the store because the drive thru line was wrapped around the building. We went to the counter. No one was in line. Stared at the 3/4 empty showcase and were trying to g to see what we wanted. After over 5 minutes. A young lady behind the counter tells us we need to use the kiosk. We go to the kiosk and place our order for 6 donuts. We get our number and take a seat. And we sit. Another customer walks in orders at the counter. Gets his order and leaves. A lady walks in and places and receives her order and leaves. Eventually my wife asks about our order. They ask what the order was and no surprise to me. They say they don’t have half the donuts we ordered on the kiosk. So we get 6 donuts in a box, the girl basically throws it on the counter to my wife and we leave. This was a 30+ minute stop for 6 donuts. Owner of this store. You can do better. This is unacceptable. Your employees are destroying your store and the Dunkin donut brand. Will not be back. And remember the certain cream sandwiches. You can imagine their condition when I got back home. This should be a 5 minute stop.
Atmosphere: 1
Food: 1
Service: 1
Yuna York (Owl)
The workers here are absolutely amazing and will go above and beyond for the customer 🙌 will definitely be a loyal customer until I either move states or die lol
Atmosphere: 5
Food: 5
Service: 5
Renee Kirby
The crew acted like they didn't want to even work or didn't want to be there they had so many ppl up front and barely any one make breakfast sandwiches and they didn't even get my coffee right
I used come to this place often. In the past, it was slow. You would walk in and get ignored unless you ordered at the kiosk. They remodeled and their efficiency improved greatly. I started coming back. Today, I walked in walked to the counter, and the lady at the register said kiosk orders only. They have the same amount of employees in the back as they have had so I am not sure why kiosk only. They move slower and seem to be walking all over each other. It was much faster when the register took the drink order and then made it. If you are in a hurry do not visit this store.
Atmosphere: 2
Food: 3
Service: 2
Margie Hill
Always slow. You sit 15 minutes waiting for someone to reply when they ignore you until another car pulls up behind you. There was no one inside but employees and we still had to wait because they took our order wrong. This is why I have only been here a few times. Bad customer service.
Atmosphere: 1
Food: 3
Service: 1
Jeanette Plunk
I sat in line this morning for 20 minutes to watch these employees that are not organized whatsoever. The car that was in front of me was getting their order one by one. They couldn’t even get their order together and give it all to him one time then when I got to the window with a $50 bill They couldn’t make change for it so they lost that sale Dunkin’ Donuts need to get get together
S BUTCHER
I've stopped by 3x, different days & hours. I go in to choose from their donut selection to take home. Selection is always been very limited. Little to no variety. Not impressive at all
Jamie Myers
Love this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Bacon Egg and Cheese, Maple Sugar Bacon Breakfast Sandwich, Avocado Toast, Bagels
Friendly staff, good sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Waited in drive through line behind 4 cars for an hour. Ridiculous!!!
Atmosphere: 1
Food: 4
Service: 1
Girls walking around on their personal phone complaining about being to busy to take any orders. One only actually working on a broken hot chocolate machine. The others can’t work proficiently due to complaining that someone else did something wrong.
Atmosphere: 1
Service: 1
Just walked in at 7:53 told me they were closed. Guy was real nice though and offered a cold brew of sort. You can't nicely talk your way out of work. Seeing this alot around the country. It doesn't make it, ok. Customer walks in 7 til you don't just tell them you have cold coffee in a coffee shop dude, I mean c'mon that's just plain laziness and not doing your job, guy.
I don’t know about the food, but the service and the staff are horrible. I walked in and stood at the counter for almost 10 minutes and nobody bothered to even acknowledge I was standing there. 20 people walked by without word. Yes they were busy, but an acknowledgment from anyone would have been nice. Terrible place. Been here twice and had the same experience both times.
Atmosphere: 1
Food: 1
Service: 1
I went through the drive thru this morning and asked for the same thing I get every single time I come to Dunkin. No matter the time, day or location everyone rings it up the same. I have never had an issue with the way it has always been rang up and price until today. The lady in the window when I asked about the price was incredibly rude and was unwilling to even take a look into why the price was significantly higher than normal. She said “ well I’ve been working here 3 years and I think I know what I’m doing. Everyone else has been doing it wrong” I get my item and there is egg on it when I never asked for egg and I told her this is why I order it the way I do because I never asked for egg and I’m allergic. She took my bag, took the egg off and put a cold hard piece of cheese on the same croissants and gave it back. This is completely unacceptable! This is cross contamination- I cannot have egg, told her I have an allergy and she never changed out the item to accommodate for that allergy. No apology or anything. Thankfully I checked it before I left! Spent $17 unnecessarily and cannot eat my food because she was so careless. I don’t understand why it’s so hard to be nice and actually do your job.
Well. My wife wanted some Dunkin’ Donuts after we went shopping at Walmart. We did buy ice cream sandwiches, and that will come up later in this review.
We walked in the store because the drive thru line was wrapped around the building.
We went to the counter. No one was in line. Stared at the 3/4 empty showcase and were trying to g to see what we wanted. After over 5 minutes. A young lady behind the counter tells us we need to use the kiosk. We go to the kiosk and place our order for 6 donuts. We get our number and take a seat. And we sit. Another customer walks in orders at the counter. Gets his order and leaves. A lady walks in and places and receives her order and leaves. Eventually my wife asks about our order. They ask what the order was and no surprise to me. They say they don’t have half the donuts we ordered on the kiosk. So we get 6 donuts in a box, the girl basically throws it on the counter to my wife and we leave. This was a 30+ minute stop for 6 donuts.
Owner of this store. You can do better. This is unacceptable. Your employees are destroying your store and the Dunkin donut brand.
Will not be back.
And remember the certain cream sandwiches. You can imagine their condition when I got back home.
This should be a 5 minute stop.
Atmosphere: 1
Food: 1
Service: 1
The workers here are absolutely amazing and will go above and beyond for the customer 🙌 will definitely be a loyal customer until I either move states or die lol
Atmosphere: 5
Food: 5
Service: 5
The crew acted like they didn't want to even work or didn't want to be there they had so many ppl up front and barely any one make breakfast sandwiches and they didn't even get my coffee right
Atmosphere: 3
Food: 4
Service: 2
This place is so slow in the mornings
Restaurantji Recommends
I used come to this place often. In the past, it was slow. You would walk in and get ignored unless you ordered at the kiosk. They remodeled and their efficiency improved greatly. I started coming back. Today, I walked in walked to the counter, and the lady at the register said kiosk orders only. They have the same amount of employees in the back as they have had so I am not sure why kiosk only. They move slower and seem to be walking all over each other. It was much faster when the register took the drink order and then made it. If you are in a hurry do not visit this store.
Atmosphere: 2
Food: 3
Service: 2
Always slow. You sit 15 minutes waiting for someone to reply when they ignore you until another car pulls up behind you. There was no one inside but employees and we still had to wait because they took our order wrong. This is why I have only been here a few times. Bad customer service.
Atmosphere: 1
Food: 3
Service: 1
I sat in line this morning for 20 minutes to watch these employees that are not organized whatsoever. The car that was in front of me was getting their order one by one. They couldn’t even get their order together and give it all to him one time then when I got to the window with a $50 bill They couldn’t make change for it so they lost that sale Dunkin’ Donuts need to get get together
I've stopped by 3x, different days & hours. I go in to choose from their donut selection to take home. Selection is always been very limited. Little to no variety. Not impressive at all
Love this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Bacon Egg and Cheese, Maple Sugar Bacon Breakfast Sandwich, Avocado Toast, Bagels
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