Zaxbys Chicken Fingers & Buffalo Wings

This is not the first time that I've ordered and not gotten what I ordered or got me amount of food that I was supposed to get.....It happens way too frequently

Atmosphere: 3

Food: 3

Service: 2

I had a salad and the grilled chicken was tough. Cool place. Ranch dressing was good.

Atmosphere: 5

Food: 4

Service: 5

So annoying lately every time I go to Zaxbys in Macclenny something gets left out of my order. Tonight an entire meal was left out. I didn’t realize until I got home. Come on do better. I normally check before I leave but it has been a day so I forgot. When I try and call to get a refund or credit the phone just rings and then hangs up after like a minute. Please just refund my money. Also train employees to pay more attention. The young kids were in the drive thru line giggling and laughing not even paying attention to my order.

Can’t place an order on the app

Macclenny. Fingers so where is the chicken? Got to go. Ask for coleslaw which would have been good but they didn't give me a spoon. Other finger better.

Food: 3

Service: 2

11/9 6:15PM Letter to management: My door dash client ordered one JAX meal @ 545. Arrived by 6:05 to pick up. Her order sat at the order window for an additional 20 minutes. During this time, 3 families entered, waited to have their order taken. All 3 families walked out after being ignored at the counter. One woman had to yell at a worker to get their attention and asked “Is the counter open tonight for orders?”. I asked about my delivery and was told “we need to make cookies” yet the worker didn’t bother to either make the cookies or ask for someone to help. I ended up calling my patron to convince her to let me bring her order without the single cookie. By that time it was 6:45. An hour after the order was placed. Whoever was the manager 11/9/25 at 6PM, they could use additional leadership training or a PIP. The amount of workers just ignoring customers, not actively working towards orders, or generally contributing nothing was surprising. It affected my ability to make money or serve my delivery patrons. Please do something about this.

Atmosphere: 2

Food: 3

Service: 1

Did an online order, inside pickup so I never interacted with the staff.
I ordered the traditional wings for the first time ever because I had a coupon, thought I'd give them a shot.
Absolutely horrible. I have never had such rubbery wings in my life.

Atmosphere: 5

Food: 1

Service: 5

They put so much buffalo sauce on the salad it was inedible!

Atmosphere: 1

Food: 1

Service: 1

Even if you get there like 15 minutes before closing they’ll let you sit there for 15 minutes before coming on the microphone to tell you they’re closed. Lazy and unprofessional it takes two seconds to say you’re closed even though it would be a lie. When I worked in a job like this we would be forced to stay open till the actual closing time, not saying I want that but I would appreciate them to respect my time to respect theirs.

They were out of a lot of things including zaxby sauce 😕.

Atmosphere: 1

Food: 1

Service: 1

Food was good but the employees be too focused on talking with each other and not serving the customers. They was out of everything on the freestyle fountain but decided to mess with it like 20 mins after . Yall should have the drink fountain ready before opening not mess with it when people trying to get they drinks

Atmosphere: 5

Food: 5

Service: 1

My experience Was horrible. I had a mobile order and the cashier at the window Just had an attitude all around making it seem as I was in the wrong for coming to get food never going back.
7/10 6:30 pm

Food: 1

Service: 1

Annual stop at Zaxbys before summer camp. ♥️

Atmosphere: 5

Food: 5

Service: 5

Spending $15 on a salad just to not get eggs this is the 3rd time. Your prep needs to make sure everything is in the product your selling it’s very frustrating because that’s the only reason to get the salad and it’s missing.

Atmosphere: 1

Food: 1

Service: 1

The food is amazing was on time didn’t have to wait in the drive thur that long the employee name Audrecka was fast taken orders will be visiting here again excellent service

Atmosphere: 5

Food: 5

Service: 5