I arrived at 18.35, staff said “they are closed”,but in front of me another girl took her order. But Google map shows it is open until 7 pm.
Service: 1
Roberto Garces
Horrible customer service and just horrible store in general, I don’t know how this kind of service it’s still happening after so long because it has been this way for a long time, they need to take care of this issue as soon as possible, because this place genuinely sucks.
Mafer Perez
The service at this spot was really disappointing. We stood waiting for several minutes and not a single employee greeted us or offered to take our order. It felt like we were being completely ignored. After seeing another multiple other people use the self-service kiosk, we ended up doing the same. I understand small orders but this wasn’t one of them. They really need to train their staff in customer service cause this place just isn’t it.
Atmosphere: 1
Food: 4
Service: 1
Leilani Jupiter
Website shows that they close at seven got there at 6:45. They told me they close at 6 o’clock so basically and they sat there and turned a customer way kind of rude.
Atmosphere: 1
Food: 1
Service: 1
bobbi ordmandy
No help or service
Carson Doles
Absolutely unacceptable. I wish I could give zero stars. Let’s start with the service: I pulled up to the window, and the employee didn’t tell me my total or greet me in any way—completely unwelcoming. When I received my drink, I could already tell something was off. Why was my mocha latte topped with waffle cone pieces? Nowhere on the menu does it say that’s included.
As for the bagel—completely inedible. It wasn’t cooked properly, and one bite was enough to tell it was stale. I didn’t have time to go back because I had to be at work, so I threw both the coffee and bagel away. And let me not even get started with how nobody that works there knows basic english.
This was a waste of money and a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Alex Wolfe
Terrible staff
skytalon74
Horrible Dunkin’ Donuts service. Poor communication from employees as they can barely understand or communicate with what we are saying. We were told to pull up to a parking spot to wait and the car behind us got their food before us and we never got ours. Had to go inside to get it for just two items. AVOID IF OR when you can!
Atmosphere: 1
Food: 1
Service: 1
Ben Yates
Slow, they don’t communicate well, and it’s not good food. You’re in the Keys, go somewhere you haven’t tried before.
Lisa C
There's always a wait whether you order ahead or order at drive thru. There's a 75% chance your order is gonna be wrong going thru drive thru.... Even the order ahead has been wrong but that chance is less.
Staff is friendly enough but this location could use massive improvement.
In a gas station, 10 o’clock am ran out of donuts, I’ll repeat, ran out of donuts
Atmosphere: 1
Food: 1
Service: 1
Vin Bandanna
Unacceptable Inconsistencies and Lack of Service I am writing this review to express my deep frustration with the Dunkin' Donuts location at 7301 Overseas Hwy in Marathon, FL. After four separate orders through Instacart, each one has been missing items. This is not a one-time mistake; it is a consistent and unacceptable pattern. I have made it a point to communicate with my Instacart driver to double-check my order before they leave the store. However, the Dunkin' employees have repeatedly and incorrectly insisted that everything is in the bag. This suggests a lack of attention to detail and a disregard for the customer's order, leading me to believe they are rushing and not properly reading the tickets. Furthermore, my attempts to call the store to resolve these issues have been met with silence, as no one ever answers the phone. As a previous employee of the company, I know it is detrimental for management to step up and lead their service workers to provide better service. The current inconsistencies and lack of accountability are making it feel as though the team is not being properly managed or held to a high standard. These ongoing inconveniences are simply unacceptable. I will be reaching out to Dunkin' corporate to file a formal complaint, as this level of service is a disservice to the brand and to the customers who support this location.
Atmosphere: 1
Food: 1
Service: 1
T S
I hope I spell it right, but Yeseiny is awesome! Everyone is very nice, but she goes above and beyond!😊
Service: 5
Marquie Bliss
The rudest employees that do not speak English and screwed up my order every time.
Service: 1
Bryan Kress
Slowest Dunkin with no staff and those here do not communicate. It probably took over 30 minutes to have a coffee and bagel served to us. Bathrooms here are also disgusting. They do not serve those ordering inside, everyone in the drive thru seemed to be the only focus.
I arrived at 18.35, staff said “they are closed”,but in front of me another girl took her order.
But Google map shows it is open until 7 pm.
Service: 1
Horrible customer service and just horrible store in general, I don’t know how this kind of service it’s still happening after so long because it has been this way for a long time, they need to take care of this issue as soon as possible, because this place genuinely sucks.
The service at this spot was really disappointing. We stood waiting for several minutes and not a single employee greeted us or offered to take our order. It felt like we were being completely ignored. After seeing another multiple other people use the self-service kiosk, we ended up doing the same. I understand small orders but this wasn’t one of them. They really need to train their staff in customer service cause this place just isn’t it.
Atmosphere: 1
Food: 4
Service: 1
Website shows that they close at seven got there at 6:45. They told me they close at 6 o’clock so basically and they sat there and turned a customer way kind of rude.
Atmosphere: 1
Food: 1
Service: 1
No help or service
Absolutely unacceptable. I wish I could give zero stars. Let’s start with the service: I pulled up to the window, and the employee didn’t tell me my total or greet me in any way—completely unwelcoming. When I received my drink, I could already tell something was off. Why was my mocha latte topped with waffle cone pieces? Nowhere on the menu does it say that’s included.
As for the bagel—completely inedible. It wasn’t cooked properly, and one bite was enough to tell it was stale. I didn’t have time to go back because I had to be at work, so I threw both the coffee and bagel away. And let me not even get started with how nobody that works there knows basic english.
This was a waste of money and a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Terrible staff
Horrible Dunkin’ Donuts service. Poor communication from employees as they can barely understand or communicate with what we are saying. We were told to pull up to a parking spot to wait and the car behind us got their food before us and we never got ours. Had to go inside to get it for just two items. AVOID IF OR when you can!
Atmosphere: 1
Food: 1
Service: 1
Slow, they don’t communicate well, and it’s not good food. You’re in the Keys, go somewhere you haven’t tried before.
There's always a wait whether you order ahead or order at drive thru.
There's a 75% chance your order is gonna be wrong going thru drive thru.... Even the order ahead has been wrong but that chance is less.
Staff is friendly enough but this location could use massive improvement.
Atmosphere: 1
Food: 3
Service: 4
Restaurantji Recommends
In a gas station, 10 o’clock am ran out of donuts, I’ll repeat, ran out of donuts
Atmosphere: 1
Food: 1
Service: 1
Unacceptable Inconsistencies and Lack of Service
I am writing this review to express my deep frustration with the Dunkin' Donuts location at 7301 Overseas Hwy in Marathon, FL. After four separate orders through Instacart, each one has been missing items. This is not a one-time mistake; it is a consistent and unacceptable pattern.
I have made it a point to communicate with my Instacart driver to double-check my order before they leave the store. However, the Dunkin' employees have repeatedly and incorrectly insisted that everything is in the bag. This suggests a lack of attention to detail and a disregard for the customer's order, leading me to believe they are rushing and not properly reading the tickets.
Furthermore, my attempts to call the store to resolve these issues have been met with silence, as no one ever answers the phone. As a previous employee of the company, I know it is detrimental for management to step up and lead their service workers to provide better service. The current inconsistencies and lack of accountability are making it feel as though the team is not being properly managed or held to a high standard.
These ongoing inconveniences are simply unacceptable. I will be reaching out to Dunkin' corporate to file a formal complaint, as this level of service is a disservice to the brand and to the customers who support this location.
Atmosphere: 1
Food: 1
Service: 1
I hope I spell it right, but Yeseiny is awesome! Everyone is very nice, but she goes above and beyond!😊
Service: 5
The rudest employees that do not speak English and screwed up my order every time.
Service: 1
Slowest Dunkin with no staff and those here do not communicate. It probably took over 30 minutes to have a coffee and bagel served to us. Bathrooms here are also disgusting. They do not serve those ordering inside, everyone in the drive thru seemed to be the only focus.
Atmosphere: 1
Food: 1
Service: 1
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