I’m extremely disappointed with my experience at this Dunkin’ today on Thanksgiving. I arrived about 10 minutes before closing, and the front door was already locked. I noticed they were still serving people in the drive-thru, so I quickly went there.
When I pulled up, the employee asked if I was using the mobile app. I said no, and the only response I got was that they “weren’t open,” and then the employee turned off the microphone, even though it was before 1:00 PM and they were still serving another customer right in front of me.
It honestly felt like they just didn’t want to help me. It was rude, unprofessional, and very disappointing. I understand it’s a holiday, but there’s no reason to treat customers this way, especially when you’re still serving others before closing.
Service: 1
Jason
So many employees here at one time but all doing nothing at the same time. Slow service and poor attitude. To make things even worse look at the picture!!!!!!!! The MANAGER wiping and cleaning A/C vents (dust) over the open food and drinks!!!!! I watched as one employee used a duster on the vent and witnessed dust actually fall and spread over the open display of donuts and customers drinks being made. Then the manager used a rag with chemicals to wipe by hand and while doing so, I saw liquid fall on top of the display and make contact with the donuts and bagels. This is absolutely disgusting and against health codes!!!! This should have been done after hours when all food and drink is covered !!
Atmosphere: 1
Food: 1
Service: 1
Khadeen G
I ordered a matcha latte. They gave me this bitter powder concoction that was stirred or shaken.
Atmosphere: 1
Food: 1
Service: 2
Valerie Vixen
Worst Dunkin donuts I have ever visited. My mom and I went On a slow afternoon on a Sunday and there were only 2 girls working. there was only 1 register and they were only accommodating the drive through customers. We were never greeted or helped. There were flies and the girls were so rude. We went to location 5610 on October 5th around 3:45pm DO NOT EVER COME TO THIS LOCATION. WERE THEY RACIST BECAUSE WE ARE WHITE? I could Not believe this experience
Atmosphere: 1
Food: 1
Service: 1
Shawn Robinson
Awful location. They don’t even welcome you or acknowledge you. Sad sad place. They ignored me for 2-3 minutes before even trying to take my order.
Atmosphere: 1
Food: 1
Service: 1
Karen Ruiz
Scam I had a very disappointing experience at this Dunkin Donuts location. I went through the drive-thru after seeing the promotion for medium cold drinks for $3 (clearly advertised outside until November 12). The employee who took my order even confirmed that all medium drinks were included in the promotion. However, when I got to the window to pay, they told me the offer was not available and charged me full price. This feels like false advertising and left me very frustrated. If a promotion is posted and the date is still valid, it should be honored. Very poor customer service.
Brandy Morrell
Even though the tea is on tap my green tea looked and tasted like water. Also the woman at the drive thru was not pleasant. This used to be my favorite Dunkin.
Atmosphere: 3
Food: 3
Service: 3
Matt Cocchiara
The manager at this store needs to be fired. I spend way too much money at dunkin' donuts to be served burnt coffee, cashiers Gen z stare, and have blasting hip hop music behind the counter. Totally unprofessional.
Atmosphere: 2
Food: 1
Service: 1
M VAN EVERY
Very friendly - great place to do some work
Atmosphere: 5
Food: 5
Service: 5
Ewan Myrie
Made an order at the drive thru and drove home with a little baby. Opened up the bag wrong order. I tried to call 5x no answer or voice mail. I was not happy at all.
I had a great experience at this dunkin donuts,food was great,the store super clean,was very impressed!! The manager does a great job running a tight ship. Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
Juan Pablo Rojas W.
Great place to share some moments with you friends and couple.
Atmosphere: 5
Food: 5
Service: 5
Isbelia Vazquez
Horrible ahh coffee no sugar so bad ew ew ew
Canna-bish Talk
Amazing Experience at Dunkin’!
I just had one of the best experiences at Dunkin’ and had to shout out the incredible staff! From the moment I walked in, I was greeted with genuine smiles and warm energy. The team was friendly, respectful, and super efficient—they had my order ready in no time without missing a beat.
Even with a steady flow of customers, they managed to keep the line moving fast, all while making everyone feel like a valued guest. That kind of service is rare and so appreciated. I was in and out quicker than I expected, and the positive vibe made my morning that much better.
Huge thanks to the Dunkin’ crew—keep up the amazing work! 👏🍩☕️
Atmosphere: 5
Food: 5
Service: 5
Scott Clark
All nice friendly people. Come here almost daily. Manager A1
I’m extremely disappointed with my experience at this Dunkin’ today on Thanksgiving. I arrived about 10 minutes before closing, and the front door was already locked. I noticed they were still serving people in the drive-thru, so I quickly went there.
When I pulled up, the employee asked if I was using the mobile app. I said no, and the only response I got was that they “weren’t open,” and then the employee turned off the microphone, even though it was before 1:00 PM and they were still serving another customer right in front of me.
It honestly felt like they just didn’t want to help me. It was rude, unprofessional, and very disappointing. I understand it’s a holiday, but there’s no reason to treat customers this way, especially when you’re still serving others before closing.
Service: 1
So many employees here at one time but all doing nothing at the same time. Slow service and poor attitude. To make things even worse look at the picture!!!!!!!! The MANAGER wiping and cleaning A/C vents (dust) over the open food and drinks!!!!! I watched as one employee used a duster on the vent and witnessed dust actually fall and spread over the open display of donuts and customers drinks being made. Then the manager used a rag with chemicals to wipe by hand and while doing so, I saw liquid fall on top of the display and make contact with the donuts and bagels. This is absolutely disgusting and against health codes!!!! This should have been done after hours when all food and drink is covered !!
Atmosphere: 1
Food: 1
Service: 1
I ordered a matcha latte. They gave me this bitter powder concoction that was stirred or shaken.
Atmosphere: 1
Food: 1
Service: 2
Worst Dunkin donuts I have ever visited. My mom and I went On a slow afternoon on a Sunday and there were only 2 girls working. there was only 1 register and they were only accommodating the drive through customers. We were never greeted or helped. There were flies and the girls were so rude. We went to location 5610 on October 5th around 3:45pm DO NOT EVER COME TO THIS LOCATION. WERE THEY RACIST BECAUSE WE ARE WHITE? I could Not believe this experience
Atmosphere: 1
Food: 1
Service: 1
Awful location. They don’t even welcome you or acknowledge you. Sad sad place. They ignored me for 2-3 minutes before even trying to take my order.
Atmosphere: 1
Food: 1
Service: 1
Scam
I had a very disappointing experience at this Dunkin Donuts location. I went through the drive-thru after seeing the promotion for medium cold drinks for $3 (clearly advertised outside until November 12). The employee who took my order even confirmed that all medium drinks were included in the promotion. However, when I got to the window to pay, they told me the offer was not available and charged me full price. This feels like false advertising and left me very frustrated. If a promotion is posted and the date is still valid, it should be honored. Very poor customer service.
Even though the tea is on tap my green tea looked and tasted like water. Also the woman at the drive thru was not pleasant. This used to be my favorite Dunkin.
Atmosphere: 3
Food: 3
Service: 3
The manager at this store needs to be fired. I spend way too much money at dunkin' donuts to be served burnt coffee, cashiers Gen z stare, and have blasting hip hop music behind the counter. Totally unprofessional.
Atmosphere: 2
Food: 1
Service: 1
Very friendly - great place to do some work
Atmosphere: 5
Food: 5
Service: 5
Made an order at the drive thru and drove home with a little baby. Opened up the bag wrong order. I tried to call 5x no answer or voice mail. I was not happy at all.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
I had a great experience at this dunkin donuts,food was great,the store super clean,was very impressed!! The manager does a great job running a tight ship. Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
Great place to share some moments with you friends and couple.
Atmosphere: 5
Food: 5
Service: 5
Horrible ahh coffee no sugar so bad ew ew ew
Amazing Experience at Dunkin’!
I just had one of the best experiences at Dunkin’ and had to shout out the incredible staff! From the moment I walked in, I was greeted with genuine smiles and warm energy. The team was friendly, respectful, and super efficient—they had my order ready in no time without missing a beat.
Even with a steady flow of customers, they managed to keep the line moving fast, all while making everyone feel like a valued guest. That kind of service is rare and so appreciated. I was in and out quicker than I expected, and the positive vibe made my morning that much better.
Huge thanks to the Dunkin’ crew—keep up the amazing work! 👏🍩☕️
Atmosphere: 5
Food: 5
Service: 5
All nice friendly people. Come here almost daily. Manager A1
Atmosphere: 5
Food: 5
Service: 5
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