Bun on burger was almost stale. Long wait at the counter as they need to take care of drive thru first. A/C in the dining area doesn’t work. Condiments counter empty. Staff acts like your a bother if you ask for something.
Atmosphere: 1
Food: 3
Service: 1
Anthony Mott
You wait 20mins for food while employees goof off this place to be.
Atmosphere: 1
Food: 1
Service: 1
Andrew Hutzenbiler
We ordered lunch here from the drive thru and the lady who took our order kept asking us to repeat ourselves. We thought maybe the speaker had been messed up. But when we got to the window she was on a phone call. How can you take an order and be on a phone call?
Atmosphere: 2
Food: 5
Service: 1
Robin Thomas
Terrible customer service..poor communication
Atmosphere: 1
Service: 1
Asa Gibbons
8/10 times my order is wrong after waiting longer than needed
Atmosphere: 1
Food: 1
Service: 1
Phyllis Kline
They were rude the app on my phone you couldn't order from because they had it off that wasn't the first time they were rude I use to go there alot but since they changes employees I won't be going back there for a while!!!!
Atmosphere: 2
Food: 1
Service: 1
Gloria Morton
No good anymore under staffed no one cares about anything
Joe Rollo
Had a burger last night that looked and tasted like it was cooked two days ago, and then reheated maybe a dozen times since then, probably given to customers and returned a few times as well. Shoe leather, dry, tough, disgusting. Cold fries. Frosty not working. Try to go back tonight for a salad. But they are out of all their salad ingredients. Told the person helping me about my experience last night and she didn't say a word.Then when I drove up to the window, she turned her back to me.So I drove away. Bigger, white girl with colored hair roughly 11:40pm.
Atmosphere: 1
Food: 1
Service: 1
Austin Goodwin
Place needs some new management or something. Everything we got was either old, greasy, or both. It’s as if they took the fries out of the frier, let them sit for a bit, then poured grease on them leaving the bags soaked in grease. Our burgers? It’s like they dumped half a jar of mayo on them, and threw them into the bag. the wrapper was just soaked in mayo and ketchup 😂 The nugs were just old. Not to mention it’s definitely not “fast” food. I could order from a damn longhorn steakhouse faster than getting my food here.
cold fries , missing a whole burger, and gave us condiments we asked to not be on the two burgers we did get. worst wendy’s i’ve ever been too
Atmosphere: 1
Food: 1
Service: 1
Zach Titus
I have had some questionable service in the past from this location, but I decided to give it another try after work and the Manager lady that was working was amazing. She was the only one at the moment and she got my order done faster than I’ve seen six person squads make meals. She’s the type of person we’ve been needing to make the Wendy’s good again.
Atmosphere: 5
Food: 5
Service: 5
Angel Rodriguez
This store has the balls to tell me that they couldn't serve food because their system was down at 11pm on a Friday night (5/2/25) even though the online system let me order just fine. They ignored the drive through intercom and I had to honk my horn at the window to get someone's attention. Sure the screen in the driver through menu was wonky but what was stopping them from taking an order and cash? This store always has an issue. At the rate they are going, it's going to end up like the Burger King down the street, on it's way out! I called the Wendy's on Eglin parkway and they said they were taking orders just fine. Interesting how that was.... I changed the location of my order and headed over there.... I got there and their screens said the same thing so I worried but they found my order just fine and though it took time got me my food. Honestly think I was lied to and I don't say that easily. Why would a store kill their orders 2 hours before close and another store keep going during the same issue?
Waited half an hour for an 4 piece kids meal
Atmosphere: 1
Food: 1
Service: 1
Bun on burger was almost stale. Long wait at the counter as they need to take care of drive thru first. A/C in the dining area doesn’t work. Condiments counter empty. Staff acts like your a bother if you ask for something.
Atmosphere: 1
Food: 3
Service: 1
You wait 20mins for food while employees goof off this place to be.
Atmosphere: 1
Food: 1
Service: 1
We ordered lunch here from the drive thru and the lady who took our order kept asking us to repeat ourselves. We thought maybe the speaker had been messed up. But when we got to the window she was on a phone call. How can you take an order and be on a phone call?
Atmosphere: 2
Food: 5
Service: 1
Terrible customer service..poor communication
Atmosphere: 1
Service: 1
8/10 times my order is wrong after waiting longer than needed
Atmosphere: 1
Food: 1
Service: 1
They were rude the app on my phone you couldn't order from because they had it off that wasn't the first time they were rude I use to go there alot but since they changes employees I won't be going back there for a while!!!!
Atmosphere: 2
Food: 1
Service: 1
No good anymore under staffed no one cares about anything
Had a burger last night that looked and tasted like it was cooked two days ago, and then reheated maybe a dozen times since then, probably given to customers and returned a few times as well. Shoe leather, dry, tough, disgusting. Cold fries. Frosty not working. Try to go back tonight for a salad. But they are out of all their salad ingredients. Told the person helping me about my experience last night and she didn't say a word.Then when I drove up to the window, she turned her back to me.So I drove away. Bigger, white girl with colored hair roughly 11:40pm.
Atmosphere: 1
Food: 1
Service: 1
Place needs some new management or something. Everything we got was either old, greasy, or both. It’s as if they took the fries out of the frier, let them sit for a bit, then poured grease on them leaving the bags soaked in grease. Our burgers? It’s like they dumped half a jar of mayo on them, and threw them into the bag. the wrapper was just soaked in mayo and ketchup 😂 The nugs were just old. Not to mention it’s definitely not “fast” food. I could order from a damn longhorn steakhouse faster than getting my food here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nicole took our order she is amazing
Atmosphere: 5
Food: 5
Service: 5
Food quality is very poor.
Food: 1
Service: 1
cold fries , missing a whole burger, and gave us condiments we asked to not be on the two burgers we did get. worst wendy’s i’ve ever been too
Atmosphere: 1
Food: 1
Service: 1
I have had some questionable service in the past from this location, but I decided to give it another try after work and the Manager lady that was working was amazing. She was the only one at the moment and she got my order done faster than I’ve seen six person squads make meals. She’s the type of person we’ve been needing to make the Wendy’s good again.
Atmosphere: 5
Food: 5
Service: 5
This store has the balls to tell me that they couldn't serve food because their system was down at 11pm on a Friday night (5/2/25) even though the online system let me order just fine. They ignored the drive through intercom and I had to honk my horn at the window to get someone's attention. Sure the screen in the driver through menu was wonky but what was stopping them from taking an order and cash? This store always has an issue. At the rate they are going, it's going to end up like the Burger King down the street, on it's way out! I called the Wendy's on Eglin parkway and they said they were taking orders just fine. Interesting how that was.... I changed the location of my order and headed over there.... I got there and their screens said the same thing so I worried but they found my order just fine and though it took time got me my food. Honestly think I was lied to and I don't say that easily. Why would a store kill their orders 2 hours before close and another store keep going during the same issue?
Atmosphere: 1
Food: 1
Service: 1
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