I walked into the restaurant having one of those days where nothing seemed to be going right. From the moment my server, Autumn, greeted me, everything turned around. Her positive attitude, excellent service, and uplifting spirit transformed my bad day into a great one. I’m truly grateful — thank you, Autumn!
Atmosphere: 5
Food: 5
Service: 5
Kristin VanHerpen
Autumn and Kaleigh were both very attentive and helpful when picking up my order and helping me add on extra items at arrival.
Atmosphere: 5
Food: 5
Service: 5
Mendy Rae XoXo
Kayla was super friendly and the food came out fast!
Atmosphere: 5
Food: 5
Service: 5
Jaedyn Rayfield
Kayla was amazing
Atmosphere: 5
Food: 5
Service: 5
Nancy Lewis
Great service
Atmosphere: 5
Food: 5
Service: 5
Robin Rokobauer
We love Sonny's. The food is delicious. The atmosphere is always the same. Server was great and like a place that you can count on
Atmosphere: 5
Food: 5
Service: 5
Wendy Wilson-hoss
Autumn was SO sweet and helpful. Delicious food!
Atmosphere: 5
Food: 5
Service: 5
Richard Sullivan
Great food! Autumn is sweet and smokin, just like the sauce!
Food: 5
Service: 5
Recommended dishes: Baby Back Ribs, Sliced Pork, BBQ Beans
Cade M
Autumn is a great employee!! super friendly!!
Atmosphere: 5
Food: 5
Service: 5
Natalie Hernandez
I drove an extra half hour out of my way so that I could bring good brisket back to my mom in SF. I didn’t see the option of brisket by pound or half pound on the menu. So, I ask the cashier and she looks it up in her system. I order it, she asks me to pay before hand. The pay menu includes tip option even for take-out. So, I pay and tip. I am later told there is no brisket. This is 8pm, 1hr before closing. The guy next to me has a huge sandwich full of chopped brisket. I ask how that’s possible & she goes to get someone to process refund. This employee says something about problems with their vendor. He proceeds to refund me, but tells me it’s voided instead (even though I signed). Whoever trained these employees or owns this franchise has forgotten what it means to serve southern food. There was no southern hospitality. I told both cashier and this guy that I drove out of my way for this. I’m not told that they’re sorry. I’m not told how fantastic some other option is on the menu. I’m not given some sort of coupon or voucher for having faith in their establishment and compensating me for my trouble of going there. They show none of the customer service you’d expect in an actual southern food establishment or even just good customer service. They could care less. That’s why a Dickey’s should show up here. I’ve seen their brisket and it doesn’t look half as juicy or their burnt ends as black & peppercorned. But I know Sonny’s is also a chain, so I thought I’d give it a try. 👎Honestly, idk if I believe all their brisket was gone. To me, bc I asked for something not explicitly on their menu (but offered on menu at every other BBQ place I’ve been to in TX ,La, MS, & FL), they decided not to provide it. Maybe they weren’t out but were short on the item & decided to say no to me with 1/2 lb which could be 2-3 of their brisket sandwiches instead. They didn’t have to lie. And if they did insist they’re out they could have given the brand a good name by offering a discount for my next trip to the establishment or raved about their other items. But they had no concern that I left their place hungry and a wasted trip. 👎
I walked into the restaurant having one of those days where nothing seemed to be going right. From the moment my server, Autumn, greeted me, everything turned around. Her positive attitude, excellent service, and uplifting spirit transformed my bad day into a great one. I’m truly grateful — thank you, Autumn!
Atmosphere: 5
Food: 5
Service: 5
Autumn and Kaleigh were both very attentive and helpful when picking up my order and helping me add on extra items at arrival.
Atmosphere: 5
Food: 5
Service: 5
Kayla was super friendly and the food came out fast!
Atmosphere: 5
Food: 5
Service: 5
Kayla was amazing
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
We love Sonny's. The food is delicious. The atmosphere is always the same. Server was great and like a place that you can count on
Atmosphere: 5
Food: 5
Service: 5
Autumn was SO sweet and helpful. Delicious food!
Atmosphere: 5
Food: 5
Service: 5
Great food! Autumn is sweet and smokin, just like the sauce!
Food: 5
Service: 5
Recommended dishes: Baby Back Ribs, Sliced Pork, BBQ Beans
Autumn is a great employee!! super friendly!!
Atmosphere: 5
Food: 5
Service: 5
I drove an extra half hour out of my way so that I could bring good brisket back to my mom in SF. I didn’t see the option of brisket by pound or half pound on the menu. So, I ask the cashier and she looks it up in her system. I order it, she asks me to pay before hand. The pay menu includes tip option even for take-out. So, I pay and tip. I am later told there is no brisket. This is 8pm, 1hr before closing. The guy next to me has a huge sandwich full of chopped brisket. I ask how that’s possible & she goes to get someone to process refund. This employee says something about problems with their vendor. He proceeds to refund me, but tells me it’s voided instead (even though I signed). Whoever trained these employees or owns this franchise has forgotten what it means to serve southern food. There was no southern hospitality. I told both cashier and this guy that I drove out of my way for this. I’m not told that they’re sorry. I’m not told how fantastic some other option is on the menu. I’m not given some sort of coupon or voucher for having faith in their establishment and compensating me for my trouble of going there. They show none of the customer service you’d expect in an actual southern food establishment or even just good customer service. They could care less. That’s why a Dickey’s should show up here. I’ve seen their brisket and it doesn’t look half as juicy or their burnt ends as black & peppercorned. But I know Sonny’s is also a chain, so I thought I’d give it a try. 👎Honestly, idk if I believe all their brisket was gone. To me, bc I asked for something not explicitly on their menu (but offered on menu at every other BBQ place I’ve been to in TX ,La, MS, & FL), they decided not to provide it. Maybe they weren’t out but were short on the item & decided to say no to me with 1/2 lb which could be 2-3 of their brisket sandwiches instead. They didn’t have to lie. And if they did insist they’re out they could have given the brand a good name by offering a discount for my next trip to the establishment or raved about their other items. But they had no concern that I left their place hungry and a wasted trip. 👎
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Dinner or lunch is always good. It can be as heavy or as light as you choose. Great BBQ.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Beans, Sliced Pork, Redneck Egg Rolls
Great food and great service from Autumn. Will be back
Atmosphere: 5
Food: 5
Service: 5
You are awesome
Atmosphere: 5
Food: 5
Service: 5
Emily was attentive and provided great service. Competition wings were delicious as was the street corn dip.
This location has my endorsement. Much improved from years ago.
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