Stopped by this location about 45 minutes before closing and saw multiple cars, including mine, being turned away. We were told that Frappuccinos, matcha drinks, and even cash were not available.
To make things more confusing, the drive-thru lights and sign were already turned off, which made it seem like the store was closed—even though it was still well before the posted closing time.
I completely understand that staff want to go home and that closing procedures start early, but turning customers away from a large portion of the menu that far in advance of closing is not acceptable.
If the store closes at 10 PM, customers should still be able to order normally closer to that time, or at the very least be clearly informed of limited service ahead of time.
Hoping this is addressed moving forward.
Atmosphere: 1
Food: 1
Service: 1
Jess L
Half the time they get the order right. In the morning they take so long I needed to get out of the line before. It’s a ridiculous amount of time for the small amount of cars that were there. Get more people.
Food: 3
Service: 1
Daisy Suita
For the past month, this location is not the same. It takes forever to place your order. Its better to drive to the Miami Lakes or even Miramar locations. Today i had nothing to do and decided to wait. Waited 45 minutes for a green tea that never came. 30 minutes in line and 15 after they tell me pull over and someone would bring it out. Never happened. I went inside and asked for a refund and left.
Atmosphere: 1
Food: 1
Service: 1
Patty Savershopper
Ordered food and received a cup with an offensive term. Unacceptable in so many levels. Will never be going to this Starbucks again.
Atmosphere: 1
Food: 1
Service: 1
Carmen Guiardinu
I had a very disappointing experience with Kayla, the supervisor, during my visit to this Starbucks. Her attitude was unprofessional from the start, and the situation escalated when she raised her voice at me, which was completely unacceptable in a customer service setting. As a supervisor, I would expect calm, respectful communication and leadership, especially when addressing customers. Unfortunately, this interaction made me feel uncomfortable and disrespected. I hope management addresses this, as it negatively impacted my experience and does not reflect the level of service I normally expect from Starbucks.
Atmosphere: 3
Food: 3
Service: 1
Lavette Asemard
coffee shop is a horrible waiting time i was in the drive thru line waiting to order for 30 minutes just for a cup of oatmeal
YoPMme JustDoit
Waited almost 40 minutes on a seemingly slow Sunday for two drinks in the drive through. Not only was the wait atrocious. They made the drinks terrible. Never had an experience this bad.
Atmosphere: 1
Food: 1
Service: 1
Claudia Rico
Terrible service and drive through is the worst
Atmosphere: 1
Food: 1
Service: 1
Shawn Dolan
Perfect place for a morning coffee and a book.
Atmosphere: 5
Food: 5
Service: 5
Rashmi R Sahoo
I ordered a chocolate croissant this morning via drive through this morning at this location and I got a croissant with MEAT… upon calling this center, they are asking me to come back for a replacement… I asked for a account credit and they are denying it… Horrible for us as we don’t eat meat and my kid took a bite before realizing it!
I ordered ahead, so I didn’t have to waste my time, but I still waited 10 more minutes, standing by the pick up waiting for them to make my food that ordered 15 minutes ahead. The app said my order was ready at 11:19, and I didn’t actually got it until 11:31. This is the first time I have to wait this long at a Starbucks.
Atmosphere: 2
Food: 5
Service: 1
Albert Roque
Trash service, ordered a grande drink and it was barely filled 3/4’s. I asked them and they said that’s how it is. I poured it into and empty cup and it was barely a quarter cup. They offered to add more milk. All the baristas were rude and not offering to correct anything. Trash
Elvys
Great Starbucks! Drive thru line usually goes fast, staff is nice. Great place for coffee and WiFi.
Atmosphere: 5
Food: 5
Service: 5
Dr. Giannie Castellanos
My new Favorite Starbucks!!! From the moment I walked in the staff breed me and were super sweet. The girl on the register took time to take my order correctly since I was so tired and staying up with my baby last night. They made my day with my special order and my treat.
It's really the little things thank you so much for making my day better!
Atmosphere: 5
Food: 5
Service: 5
Chill Lyrics
Welcomed and greeted super energetic very loving atmosphere my drink had been the wrong size because I ordered it wrong and Miguel remade it with love and speed they are all so sweet 10/10 recommend this place!
Stopped by this location about 45 minutes before closing and saw multiple cars, including mine, being turned away. We were told that Frappuccinos, matcha drinks, and even cash were not available.
To make things more confusing, the drive-thru lights and sign were already turned off, which made it seem like the store was closed—even though it was still well before the posted closing time.
I completely understand that staff want to go home and that closing procedures start early, but turning customers away from a large portion of the menu that far in advance of closing is not acceptable.
If the store closes at 10 PM, customers should still be able to order normally closer to that time, or at the very least be clearly informed of limited service ahead of time.
Hoping this is addressed moving forward.
Atmosphere: 1
Food: 1
Service: 1
Half the time they get the order right. In the morning they take so long I needed to get out of the line before. It’s a ridiculous amount of time for the small amount of cars that were there. Get more people.
Food: 3
Service: 1
For the past month, this location is not the same. It takes forever to place your order. Its better to drive to the Miami Lakes or even Miramar locations. Today i had nothing to do and decided to wait. Waited 45 minutes for a green tea that never came. 30 minutes in line and 15 after they tell me pull over and someone would bring it out. Never happened. I went inside and asked for a refund and left.
Atmosphere: 1
Food: 1
Service: 1
Ordered food and received a cup with an offensive term. Unacceptable in so many levels. Will never be going to this Starbucks again.
Atmosphere: 1
Food: 1
Service: 1
I had a very disappointing experience with Kayla, the supervisor, during my visit to this Starbucks. Her attitude was unprofessional from the start, and the situation escalated when she raised her voice at me, which was completely unacceptable in a customer service setting. As a supervisor, I would expect calm, respectful communication and leadership, especially when addressing customers. Unfortunately, this interaction made me feel uncomfortable and disrespected. I hope management addresses this, as it negatively impacted my experience and does not reflect the level of service I normally expect from Starbucks.
Atmosphere: 3
Food: 3
Service: 1
coffee shop is a horrible waiting time i was in the drive thru line waiting to order for 30 minutes just for a cup of oatmeal
Waited almost 40 minutes on a seemingly slow Sunday for two drinks in the drive through. Not only was the wait atrocious. They made the drinks terrible. Never had an experience this bad.
Atmosphere: 1
Food: 1
Service: 1
Terrible service and drive through is the worst
Atmosphere: 1
Food: 1
Service: 1
Perfect place for a morning coffee and a book.
Atmosphere: 5
Food: 5
Service: 5
I ordered a chocolate croissant this morning via drive through this morning at this location and I got a croissant with MEAT… upon calling this center, they are asking me to come back for a replacement… I asked for a account credit and they are denying it… Horrible for us as we don’t eat meat and my kid took a bite before realizing it!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered ahead, so I didn’t have to waste my time, but I still waited 10 more minutes, standing by the pick up waiting for them to make my food that ordered 15 minutes ahead. The app said my order was ready at 11:19, and I didn’t actually got it until 11:31. This is the first time I have to wait this long at a Starbucks.
Atmosphere: 2
Food: 5
Service: 1
Trash service, ordered a grande drink and it was barely filled 3/4’s. I asked them and they said that’s how it is. I poured it into and empty cup and it was barely a quarter cup. They offered to add more milk. All the baristas were rude and not offering to correct anything. Trash
Great Starbucks! Drive thru line usually goes fast, staff is nice. Great place for coffee and WiFi.
Atmosphere: 5
Food: 5
Service: 5
My new Favorite Starbucks!!! From the moment I walked in the staff breed me and were super sweet. The girl on the register took time to take my order correctly since I was so tired and staying up with my baby last night. They made my day with my special order and my treat.
It's really the little things thank you so much for making my day better!
Atmosphere: 5
Food: 5
Service: 5
Welcomed and greeted super energetic very loving atmosphere my drink had been the wrong size because I ordered it wrong and Miguel remade it with love and speed they are all so sweet 10/10 recommend this place!
Atmosphere: 5
Food: 5
Service: 5
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