Karol attended me she is at the cash register not sure if am spelling her name correct but she provided great customer service.I came here during peak hours which is lunch time. She helped me with my order to make sure I had it correct, she is super nice and attentive. She saw me in the line again and she called me to see if everything was okay with my order and she took care of it right away, nothing was wrong with it but I had decided to order another of the same. Pollo Tropical should hire more people like her. I usually don’t write reviews but she deserves it. Thank you very much Karol for your assistance, I very much appreciate it! :)
Clint & Kiaa
Excellent service! Fast and food was fresh. Manager was very friendly. I will be coming back to this pollo.
Yoli Colette
Please Order online. I waited 30 mins in line to have my time wasted. After waiting over 20 mins to order my food, they only had tropi chops to serve. Do not go to to this location. YOU WILL NOT BE VALUED AS A CUSTOMER.
BRUCE madry
This is by far the worst Pollo I've ever been to. Not only they never have the condiments needed and I ordered a whole chicken with rice and beans. I got both white meats and my beans was 95% juice. Was never warned they didn't have any white meat and the staff wasn't any help. Always a problem when I go there
EMY DESIGN FOR YOU
Never go back there meat was burn wait like 2 hours
ALYSE THOMPSON
This location was a little slow; although it was the lunch hour. For some reason, maybe confusion or being too busy we couldn't get any sauce for our meal; thus the wait was extending beyond the food being warm so we just squashed the request. The Cuban sandwich was a little stingy on the pork portion otherwise food was good.
Coretta Washington
They need to closed it don’t the food looks horrible &!taste horrible and smell horrible.Food taste old all of it. Never will I go there.The chicken has a bad after taste.
Oliver Salazar
I placed an order from them through Uber eat. I specifically messaged the driver telling him to make sure the drink is there and the driver messaged me back by telling me that they told him everything was in the sealed bag of meal and when I opened the sealed bag of meal the driver had given me, the drink wasn't even there. I don't understand the kind of service is provided at this Pollo tropical. Frankly there should be better service at this restaurant but it seems like they are not making any effort.
Kevin Williams
TERRIBLE!!!!. Worst Pollo tropical ever. I ordered online & my food was NOT READY when postmate said it was ready to be picked up. Stood there waiting 30 minutes asking 3 same employees over & over where is my order. As I waited I noticed workers hiding & eating on the job. Workers moving SLLOOOWWWW & all have a attitude. Chicken & rice were dry . Items where missing. This is my 2nd time visiting this location & it was worst than the 1st time. I will NEVER come to this location again. Trash food & service ?
D Ant
Unlike other Pollo Tropical's, this one was clean, did not run out of items, and I had good service. I see they incorporated vegan options which is nice to see.. Food was prepared as ordered. Keep up the good job.
Bathrooms clean...entertainment is good.. buffet is also good.. promos have not comparison with the others... , is cleaner and customer courtesy is the best so far... pay outs are good when luck is on your side... my sister and I find this casino about the best you can visit for fun.
Hassan Ewing
I certainly enjoy their dishes and service, good location very close to my house. The cashiers are always kind. Will come back again.
Erick Couperthwaite
This is the most hidden gem for a casino I know. The Tropical Gardens Buffet has gone through many permutations. The latest incarnation is by far the best deal for $14.99 you can get anywhere in the Tri-County area. Even if you don't go for the gambling and/or racing you can definitely enjoy the buffet. You will get a $2 discount if you are a Calder Club member. Membership is free so I suggest you get a card at the promotions booth before you go to the buffet. Now for the details:My first stop is the truly fresh salad bar. Lots of choices and home made dressings. There's always a big bowl of peel-n-eat shrimp, too. Across from the salads is the grill where they will grill you a steak, sausage or sometimes fish or chicken and deliver it to your table. There are Asian dishes and fresh sea food as well. Things change nightly.
Colt Oliver
I admire this restaurant very much. It has a unique mood. The kitcen is great. the service is powerful and the stuff is polite. The cost is satisfactory. very much recommend.
Mandy Holloway
Great food at a reasonable price and you have indoor for non-smokers and outdoor slots play for smokers. If you are not a regular servers are a little dry
Karol attended me she is at the cash register not sure if am spelling her name correct but she provided great customer service.I came here during peak hours which is lunch time. She helped me with my order to make sure I had it correct, she is super nice and attentive. She saw me in the line again and she called me to see if everything was okay with my order and she took care of it right away, nothing was wrong with it but I had decided to order another of the same. Pollo Tropical should hire more people like her. I usually don’t write reviews but she deserves it. Thank you very much Karol for your assistance, I very much appreciate it! :)
Excellent service! Fast and food was fresh. Manager was very friendly. I will be coming back to this pollo.
Please Order online. I waited 30 mins in line to have my time wasted. After waiting over 20 mins to order my food, they only had tropi chops to serve. Do not go to to this location. YOU WILL NOT BE VALUED AS A CUSTOMER.
This is by far the worst Pollo I've ever been to. Not only they never have the condiments needed and I ordered a whole chicken with rice and beans. I got both white meats and my beans was 95% juice. Was never warned they didn't have any white meat and the staff wasn't any help. Always a problem when I go there
Never go back there meat was burn wait like 2 hours
This location was a little slow; although it was the lunch hour. For some reason, maybe confusion or being too busy we couldn't get any sauce for our meal; thus the wait was extending beyond the food being warm so we just squashed the request. The Cuban sandwich was a little stingy on the pork portion otherwise food was good.
They need to closed it don’t the food looks horrible &!taste horrible and smell horrible.Food taste old all of it. Never will I go there.The chicken has a bad after taste.
I placed an order from them through Uber eat. I specifically messaged the driver telling him to make sure the drink is there and the driver messaged me back by telling me that they told him everything was in the sealed bag of meal and when I opened the sealed bag of meal the driver had given me, the drink wasn't even there. I don't understand the kind of service is provided at this Pollo tropical. Frankly there should be better service at this restaurant but it seems like they are not making any effort.
TERRIBLE!!!!. Worst Pollo tropical ever. I ordered online & my food was NOT READY when postmate said it was ready to be picked up. Stood there waiting 30 minutes asking 3 same employees over & over where is my order. As I waited I noticed workers hiding & eating on the job. Workers moving SLLOOOWWWW & all have a attitude. Chicken & rice were dry . Items where missing. This is my 2nd time visiting this location & it was worst than the 1st time. I will NEVER come to this location again. Trash food & service ?
Unlike other Pollo Tropical's, this one was clean, did not run out of items, and I had good service. I see they incorporated vegan options which is nice to see.. Food was prepared as ordered. Keep up the good job.
Restaurantji Recommends
Bathrooms clean...entertainment is good.. buffet is also good.. promos have not comparison with the others... , is cleaner and customer courtesy is the best so far... pay outs are good when luck is on your side... my sister and I find this casino about the best you can visit for fun.
I certainly enjoy their dishes and service, good location very close to my house. The cashiers are always kind. Will come back again.
This is the most hidden gem for a casino I know. The Tropical Gardens Buffet has gone through many permutations. The latest incarnation is by far the best deal for $14.99 you can get anywhere in the Tri-County area. Even if you don't go for the gambling and/or racing you can definitely enjoy the buffet. You will get a $2 discount if you are a Calder Club member. Membership is free so I suggest you get a card at the promotions booth before you go to the buffet. Now for the details:My first stop is the truly fresh salad bar. Lots of choices and home made dressings. There's always a big bowl of peel-n-eat shrimp, too. Across from the salads is the grill where they will grill you a steak, sausage or sometimes fish or chicken and deliver it to your table. There are Asian dishes and fresh sea food as well. Things change nightly.
I admire this restaurant very much. It has a unique mood. The kitcen is great. the service is powerful and the stuff is polite. The cost is satisfactory. very much recommend.
Great food at a reasonable price and you have indoor for non-smokers and outdoor slots play for smokers. If you are not a regular servers are a little dry