10/10 would recommend, clean place, bilingual staff current products always
Jeson Caceres
The staff is amazing friendly & very attentive to everyone that walk in through the door. I always feel a very positive warm welcome & I leave happy every time
Yanelis Diaz
First time I ever leave a bad review on a company , but this gas station has the worst customer service ever . Please choose wisely when you choose your employees, customer service is not for everyone. The ladies in the morning do not have any customer service skills, they treat customer very bad and disrespectful .
Ken Rizzo
This is a good and convenient store.
Anna S.
This is a very clean and very well-kept 7 eleven. The staff is super friendly and helpful. The food at this 7 eleven is always hot and fresh. I recommend ordering the pizza fresh.
Jake Quin
Ordered a pizza through Uber eats and you guy sent me a FROZEN pizza in its plastic!!!
J Estevez
Cashier with dirty blonde hair was very rude. If you do not want to work that day then don't show up attitude of that gets you no where. Te botaron la vida es un ciclo...Te bote eres no good...Time is12:10 pm09/22/2023
Junior Sierra
Horrible place to put gas , the staff are very rude , no education , no customer service , no professional, these people don’t want to work, it’s the shame
BILLIONAIRES MIAMI
Horrible place to put gas, the pump always send you to see the cashier so you buy stuff in the convenience store… they play with your time on the long line just to pay for your gas…This gas station is a waste of time.Greedy owner doesn’t care because he is the only gas station exiting miami lakes.F for them
The Supervisor/Manager that everyone is most likely talking about is Esther. I don't know how she is still working there. She's extremely rude and unprofessional. When I asked Esther about the homeless person now sleeping outside, while speaking in her dialect in Spanish she told me to take that person home with me. You would never tell that to somebody in English. She crossed the line. Now I see many other reviews about Esther. What a shame. If I could leave 0 Stars I would.
Brian Perez
Management is extremely unprofessional to say the least. Esther should appreciate her job a little more and learn a little bit about customer service.
Agustin Suarez
the cashier Carlos does not serve people well, he did not pack my things in the bag, he just threw the bag at me and then when he gave me my change he also threw it at the counter and he did not give it to me in My hand and his excuse was that I had to serve more people and that this is a gas station and not a pizzeria. It seems to me that it is a lack of respect for the clients that they have people like the disrespectful with the clients. He works at night, today Friday he is working at 8 pm. he has long blonde hair, he ties his hair up and is of Cuban nationality.Carlos the cashier doesn't serve people well, I don't pack my things in the bag, he just threw the bag at me and then when he gave me my change he also threw it on the counter and didn't give it to me. His excuse was that he had to serve more people and that this is a gas station and not a pizzeria. It seems to me that it is disrespectful to customers that they have people like him, disrespectful to customers. He works at night, today Friday he works at 8 at night. She has long blond hair, her hair is tied up, and she is a Cuban national. So that they recognize it when they go shopping.
Hilda G.
I visit this location because it is conveniently in my neighborhood. Never a line at the pumps and now I realize why. The pumps are usually glitchy, you have to go inside the store to pay for your gas. Then to make things better you are not greeted by a pleasant or neutral human but a bitter, rude and condescending person. You ask questions and she ignores you with an attitude . You ask again thinking, she didn't hear me and now she is even more bothered. I was trying to convey to her that the pump I was using was broken and she should have someone tie it off or place a "Not Working" sign on it. She wasn't having it. Normally I would just blow this off but the three times I have gone to get gas the pumps are not working, I have to search for one that is and when I try to communicate with an employee they don't want to be spoken to. Someone in Management should be made aware that their employees need customer service training.
C. Peek
Very bad experience. The cashier did not know how to use the 7-11 app and carried on a convo with a bystander as I tried to checkout.
Great General Store
10/10 would recommend, clean place, bilingual staff current products always
The staff is amazing friendly & very attentive to everyone that walk in through the door. I always feel a very positive warm welcome & I leave happy every time
First time I ever leave a bad review on a company , but this gas station has the worst customer service ever . Please choose wisely when you choose your employees, customer service is not for everyone. The ladies in the morning do not have any customer service skills, they treat customer very bad and disrespectful .
This is a good and convenient store.
This is a very clean and very well-kept 7 eleven. The staff is super friendly and helpful. The food at this 7 eleven is always hot and fresh. I recommend ordering the pizza fresh.
Ordered a pizza through Uber eats and you guy sent me a FROZEN pizza in its plastic!!!
Cashier with dirty blonde hair was very rude. If you do not want to work that day then don't show up attitude of that gets you no where. Te botaron la vida es un ciclo...Te bote eres no good...Time is12:10 pm09/22/2023
Horrible place to put gas , the staff are very rude , no education , no customer service , no professional, these people don’t want to work, it’s the shame
Horrible place to put gas, the pump always send you to see the cashier so you buy stuff in the convenience store… they play with your time on the long line just to pay for your gas…This gas station is a waste of time.Greedy owner doesn’t care because he is the only gas station exiting miami lakes.F for them
Restaurantji Recommends
The Supervisor/Manager that everyone is most likely talking about is Esther. I don't know how she is still working there. She's extremely rude and unprofessional. When I asked Esther about the homeless person now sleeping outside, while speaking in her dialect in Spanish she told me to take that person home with me. You would never tell that to somebody in English. She crossed the line. Now I see many other reviews about Esther. What a shame. If I could leave 0 Stars I would.
Management is extremely unprofessional to say the least. Esther should appreciate her job a little more and learn a little bit about customer service.
the cashier Carlos does not serve people well, he did not pack my things in the bag, he just threw the bag at me and then when he gave me my change he also threw it at the counter and he did not give it to me in My hand and his excuse was that I had to serve more people and that this is a gas station and not a pizzeria. It seems to me that it is a lack of respect for the clients that they have people like the disrespectful with the clients. He works at night, today Friday he is working at 8 pm. he has long blonde hair, he ties his hair up and is of Cuban nationality.Carlos the cashier doesn't serve people well, I don't pack my things in the bag, he just threw the bag at me and then when he gave me my change he also threw it on the counter and didn't give it to me. His excuse was that he had to serve more people and that this is a gas station and not a pizzeria. It seems to me that it is disrespectful to customers that they have people like him, disrespectful to customers. He works at night, today Friday he works at 8 at night. She has long blond hair, her hair is tied up, and she is a Cuban national. So that they recognize it when they go shopping.
I visit this location because it is conveniently in my neighborhood. Never a line at the pumps and now I realize why. The pumps are usually glitchy, you have to go inside the store to pay for your gas. Then to make things better you are not greeted by a pleasant or neutral human but a bitter, rude and condescending person. You ask questions and she ignores you with an attitude . You ask again thinking, she didn't hear me and now she is even more bothered. I was trying to convey to her that the pump I was using was broken and she should have someone tie it off or place a "Not Working" sign on it. She wasn't having it. Normally I would just blow this off but the three times I have gone to get gas the pumps are not working, I have to search for one that is and when I try to communicate with an employee they don't want to be spoken to. Someone in Management should be made aware that their employees need customer service training.
Very bad experience. The cashier did not know how to use the 7-11 app and carried on a convo with a bystander as I tried to checkout.