If I could give negative stars, I would. The service at this restaurant was, without a doubt, the worst I have ever endured. It felt less like a night out and more like a test of patience and endurance.
Despite having a reservation for 20 people—yes, TWENTY—they showed absolutely no sense of urgency, care, or coordination. The restaurant was practically empty, so they couldn’t even blame it on a busy night. We waited an entire hour just to receive half of our food, and even then, the dishes were incorrect. It was as if no one was listening, or worse, no one cared.
Throughout the evening, I politely and repeatedly asked for something as simple as a slice of lemon for my sparkling water. A basic request, right? It never arrived. Not once. I was ignored like background noise in a ghost town of a restaurant.
There was no attention to detail, no effort to accommodate us as a large group, and certainly no pride in providing a decent experience. It’s baffling how a place with so few patrons could deliver such spectacularly poor service. It was a masterclass in what not to do in hospitality.
This wasn’t just disappointing—it was insulting. I left embarrassed because I had been the one choosing this place based on Google reviews. Save yourself the trouble. There are plenty of places where your presence—and your time would actually matter.
Atmosphere: 1
Food: 2
Service: 1
Tina Brown
Had a really good time with my family . The food was excellent. We are definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Alberto Baez
Service was just terrible. Waited 40 min for food and the place wasn’t even busy. Plenty of better options in the area.
Atmosphere: 3
Food: 2
Service: 1
ET Valentin
Good food and service. A little loud in the middle area but was busy. Appetizers came out fast. Ribs were great and portions were generous. Had an Oreo milk shake and was the best I’ve had. Would return.
Atmosphere: 4
Food: 5
Service: 5
Elizabeth Veres
Came in with low expectations based on google reviews, but we left full and pleasantly surprised! The happy hour menu was well priced, especially for this area, and generous portions. The Calamari fries were the best!! So mild and tender, do not hesitate! Armando was very attentive!
Atmosphere: 5
Food: 5
Service: 5
Corinne Valentin
My fiance and I always have a wonderful experience when dining at Miami Lakes Steakhouse. The service is amazing they really are so welcoming and attentive. The food is delicious!! We love going for Sunday brunch. Highlight recommend!!
Atmosphere: 5
Food: 5
Service: 5
jeff stepanenko
This used to be one of my favorite places to eat. Even before it dropped the Shula name it was going down hill. For a place called ML Steak + Sports I thought ordering a steak medium rare wouldn’t be a problem, but my steak was somewhere between medium rare and medium. I couldn’t tell if my steak was unseasoned or just over cooked, I added salt and pepper. Queso dip was bland until I added some salt and pepper, and couldn’t tell if the chips were stale or just bad. Side of mushrooms and onions wasn’t seasoned at all. The only thing that was good was the loaded baked potato, that needed salt also. It was just me and my wife, and for some reason gratuity was automatically added. Really, for a party of two? Makes sense when the service was not horrible, but far from good. Even the food runner had his headphones in his ears. Odds of me going back are slim. Funny how I’ve been in the biz for over 20 years, and when I applied to work there a couple years back I didn’t even get a call for an interview. Bullet dodged I guess. This restaurant used to be a standard for Main Street and Miami Lakes in general.
Atmosphere: 1
Food: 1
Service: 1
Gail Wilson
We ordered a rib eye steak medium well it wasn’t cooked it was prepared rare. The grandma meatloaf wasn’t really beef it’s 1:23 am I’m literally throwing up. I had dinner around 9:15 pm yesterday help me doctor. We didn’t receive water, the Pepsi soda was flat I had to request ice cubes in the Pepsi
Atmosphere: 3
Food: 1
Service: 1
Melissa Labrador
My favorite go to spot for margaritas and burger!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Jonny Kofoed
Friendly waiter, nice calm environment, and it was a great steak
I saw a lot of good reviews this place, till I finally come in and can't say anything more besides a disappointment occasion. Service was not according to a "high end" place, more similar to a fast food chain. Food was far from a five star place. Overall experience was awful.
Atmosphere: 3
Food: 2
Service: 3
Andrew Sampat
Very friendly
Atmosphere: 5
Food: 5
Service: 5
S Martin
Some of the beast steak I have ever had! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Andrew Chung
A nice restaurant with a friendly bar staff that serves decent food
Atmosphere: 4
Food: 4
Service: 5
Jessica Michnewicz
Don't waste your time and money. Took the mom's in my family for mother's day brunch 5/12/24. We had previously gone when it was shulas. Don't make the mistake of thinking it will be anywhere near the quality and customer service shulas had, you'll be disappointed. When we were seated by the host, a server came to us and asked if we had reservations or if we walked in. I told him we had reservations, my cousin asked if we looked like walk ins, to which he replied yes. My response was well should we not be seated here, because I don't mind moving since we look like walk ins. That was first thing that was wrong. Because had he asked in a different manner he could have still gotten the information he wanted and it wouldn't have been so rude. Secondly the buffet left so much out. There was a "charcuterie station " if you want to call it that. It only had meat, no cheese at all. The penne pasta was dry and hard, no parmesean cheese to put over the pasta, the carved turkey was dry and flavorless, they had smoked salmon capers onions, but no bagels or cream cheese. The omelets were very good, but everything else was mediocre at the very best. Food was not fresh, I'll never go back. Worst brunch I've ever been to. And the staff was not much better. I guess they aren't use to how a Sunday brunch should be. I wasted my money and my time. I figured since it was shulas before and it use to be top notch, how different could it be. Boy was I wrong. Also the mimosa was literally all oj, with a splash of champagne. I had to ask for a cup of just champagne to get it right. I'm just utterly disgusted that I paid 500 for something so lack luster. Oh almost forgot, they include 20% tip. With how service was they would have been lucky to get 10. We only got checked on once and had to ask multiple times different people to clear our plates.
An Unforgettable Disaster of a Dining Experience
If I could give negative stars, I would. The service at this restaurant was, without a doubt, the worst I have ever endured. It felt less like a night out and more like a test of patience and endurance.
Despite having a reservation for 20 people—yes, TWENTY—they showed absolutely no sense of urgency, care, or coordination. The restaurant was practically empty, so they couldn’t even blame it on a busy night. We waited an entire hour just to receive half of our food, and even then, the dishes were incorrect. It was as if no one was listening, or worse, no one cared.
Throughout the evening, I politely and repeatedly asked for something as simple as a slice of lemon for my sparkling water. A basic request, right? It never arrived. Not once. I was ignored like background noise in a ghost town of a restaurant.
There was no attention to detail, no effort to accommodate us as a large group, and certainly no pride in providing a decent experience. It’s baffling how a place with so few patrons could deliver such spectacularly poor service. It was a masterclass in what not to do in hospitality.
This wasn’t just disappointing—it was insulting. I left embarrassed because I had been the one choosing this place based on Google reviews. Save yourself the trouble. There are plenty of places where your presence—and your time would actually matter.
Atmosphere: 1
Food: 2
Service: 1
Had a really good time with my family . The food was excellent. We are definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Service was just terrible. Waited 40 min for food and the place wasn’t even busy. Plenty of better options in the area.
Atmosphere: 3
Food: 2
Service: 1
Good food and service. A little loud in the middle area but was busy. Appetizers came out fast. Ribs were great and portions were generous. Had an Oreo milk shake and was the best I’ve had. Would return.
Atmosphere: 4
Food: 5
Service: 5
Came in with low expectations based on google reviews, but we left full and pleasantly surprised! The happy hour menu was well priced, especially for this area, and generous portions. The Calamari fries were the best!! So mild and tender, do not hesitate! Armando was very attentive!
Atmosphere: 5
Food: 5
Service: 5
My fiance and I always have a wonderful experience when dining at Miami Lakes Steakhouse. The service is amazing they really are so welcoming and attentive. The food is delicious!! We love going for Sunday brunch. Highlight recommend!!
Atmosphere: 5
Food: 5
Service: 5
This used to be one of my favorite places to eat. Even before it dropped the Shula name it was going down hill. For a place called ML Steak + Sports I thought ordering a steak medium rare wouldn’t be a problem, but my steak was somewhere between medium rare and medium. I couldn’t tell if my steak was unseasoned or just over cooked, I added salt and pepper. Queso dip was bland until I added some salt and pepper, and couldn’t tell if the chips were stale or just bad. Side of mushrooms and onions wasn’t seasoned at all. The only thing that was good was the loaded baked potato, that needed salt also. It was just me and my wife, and for some reason gratuity was automatically added. Really, for a party of two? Makes sense when the service was not horrible, but far from good. Even the food runner had his headphones in his ears. Odds of me going back are slim. Funny how I’ve been in the biz for over 20 years, and when I applied to work there a couple years back I didn’t even get a call for an interview. Bullet dodged I guess. This restaurant used to be a standard for Main Street and Miami Lakes in general.
Atmosphere: 1
Food: 1
Service: 1
We ordered a rib eye steak medium well it wasn’t cooked it was prepared rare. The grandma meatloaf wasn’t really beef it’s 1:23 am I’m literally throwing up. I had dinner around 9:15 pm yesterday help me doctor. We didn’t receive water, the Pepsi soda was flat I had to request ice cubes in the Pepsi
Atmosphere: 3
Food: 1
Service: 1
My favorite go to spot for margaritas and burger!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Friendly waiter, nice calm environment, and it was a great steak
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I saw a lot of good reviews this place, till I finally come in and can't say anything more besides a disappointment occasion. Service was not according to a "high end" place, more similar to a fast food chain. Food was far from a five star place. Overall experience was awful.
Atmosphere: 3
Food: 2
Service: 3
Very friendly
Atmosphere: 5
Food: 5
Service: 5
Some of the beast steak I have ever had! Thank you.
Atmosphere: 5
Food: 5
Service: 5
A nice restaurant with a friendly bar staff that serves decent food
Atmosphere: 4
Food: 4
Service: 5
Don't waste your time and money. Took the mom's in my family for mother's day brunch 5/12/24. We had previously gone when it was shulas. Don't make the mistake of thinking it will be anywhere near the quality and customer service shulas had, you'll be disappointed. When we were seated by the host, a server came to us and asked if we had reservations or if we walked in. I told him we had reservations, my cousin asked if we looked like walk ins, to which he replied yes. My response was well should we not be seated here, because I don't mind moving since we look like walk ins. That was first thing that was wrong. Because had he asked in a different manner he could have still gotten the information he wanted and it wouldn't have been so rude. Secondly the buffet left so much out. There was a "charcuterie station " if you want to call it that. It only had meat, no cheese at all. The penne pasta was dry and hard, no parmesean cheese to put over the pasta, the carved turkey was dry and flavorless, they had smoked salmon capers onions, but no bagels or cream cheese. The omelets were very good, but everything else was mediocre at the very best. Food was not fresh, I'll never go back. Worst brunch I've ever been to. And the staff was not much better. I guess they aren't use to how a Sunday brunch should be. I wasted my money and my time. I figured since it was shulas before and it use to be top notch, how different could it be. Boy was I wrong. Also the mimosa was literally all oj, with a splash of champagne. I had to ask for a cup of just champagne to get it right. I'm just utterly disgusted that I paid 500 for something so lack luster. Oh almost forgot, they include 20% tip. With how service was they would have been lucky to get 10. We only got checked on once and had to ask multiple times different people to clear our plates.
Atmosphere: 1
Food: 1
Service: 1
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