During the night shift on 12/04, the manager on duty displayed extremely unprofessional behavior. She is very rude, loud, and has poor customer service. She was yelling at the employees in front of customers. Please follow up on this type of behavior.
Atmosphere: 1
Food: 1
Service: 1
MM 360 Agency
Love to buy ice thru the drive thru
You just order in the app and drive to pick up
Atmosphere: 5
Food: 5
Service: 5
Yoander Portelles Martínez
It was a pleasant experience. The staff was very attentive.
Atmosphere: 3
Food: 4
Service: 5
Ludwig Taveras
Love to come to this location through the drive-thru Aaron offers the best customer service
Atmosphere: 5
Food: 5
Service: 5
NASSER ALMARRI
Javier was incredibly fast with bringing the order please thank him so much for his amazing service!
Atmosphere: 5
Food: 5
Service: 5
Cutler Bay Living
I’ve never thought of giving McDonald’s a review. But this is the first one I can say always super duper clean. Never have I dealt with anyone who doesn’t seem like they want to work. Super fast service. Haven’t missed an item yet in my orders. And sometimes I order for about 6 guys and order good. In the morning I order on app soon as I walk in they ask my name and hand my food with a smile
Atmosphere: 5
Food: 5
Service: 5
Jesus Alejandro De Castro
Always clean (thanks to Keyla’s effort 🤗🤗) The temperature of the restaurant is perfect The food and service are ALWAYS good. Nice staff.. best Mc Donald’s Around
Atmosphere: 5
Food: 5
Service: 5
Gabriel Moron
Absolutely terrible experience every single time. The supervisors are not just rude — they’re completely unprofessional and clearly have no training in basic customer service. They mess up orders constantly, especially billing, and instead of owning their mistakes, they gaslight customers like it’s our fault. The staff treats people with zero respect, whether you’re inside the store or stuck at the slow, chaotic drive-thru. It’s honestly embarrassing. The only saving grace is that the food is fresh, but it’s not worth dealing with the attitude and incompetence. Management seriously needs to get it together.
Atmosphere: 1
Food: 1
Service: 1
indhira osorio
Unfortunately, the supervisors are rude. They know nothing about customer service. They make mistakes when billing orders, but they act as if the mistake was the customer's. It's always a bad experience for the public, both inside the store and at the drive-thru. The lack of respect towards the customer is outrageous. I wish they could improve that, since the food is always freshly made.
Atmosphere: 1
Food: 4
Service: 1
Caridad Piloto
this is the only mcdonald’s that charges be for sauces. Jackie is tryna take extra money from us when mcdonald’s is already expensive for no reason
Personal is extremely slow. This is a fast food restaurant right? Orders take more than 25min to make. Please train workers to he faster.
Atmosphere: 3
Food: 3
Service: 3
T Sriram
Placed a mobile order and paid 25 mins prior to arriving. After arriving was told to wait another 15 mins. What is the point of ordering early if I still have to wait this long?
Atmosphere: 2
Food: 3
Service: 1
Ali Cummings
I love McDonald's (5700 NW 79th Ave)
Maria Correa
horrible attitudes from the cuban ladies that work at the front. All of them yell the back of the house employees and also treat customers very bad. Please managers be aware of this, you don't want to loose customers specially with this economy. We don't want people yelling at their jobs not happy at all.
Atmosphere: 1
Food: 1
Service: 1
Melisa Matienzo
Good afternoon, today there was a very uncomfortable and extremely bad taste moment. First, they did not want to attend to the checkout until the orders were finished while the checkout was open, and then the manager not only treated my colleagues who were buying poorly but also mistreated the cleaning lady and threatened her that if there was a bad comment I would make her responsible. That woman cannot be a manager, she did not know how to solve the problem and on the contrary, it created a horrible situation
During the night shift on 12/04, the manager on duty displayed extremely unprofessional behavior. She is very rude, loud, and has poor customer service. She was yelling at the employees in front of customers. Please follow up on this type of behavior.
Atmosphere: 1
Food: 1
Service: 1
Love to buy ice thru the drive thru
You just order in the app and drive to pick up
Atmosphere: 5
Food: 5
Service: 5
It was a pleasant experience. The staff was very attentive.
Atmosphere: 3
Food: 4
Service: 5
Love to come to this location through the drive-thru Aaron offers the best customer service
Atmosphere: 5
Food: 5
Service: 5
Javier was incredibly fast with bringing the order please thank him so much for his amazing service!
Atmosphere: 5
Food: 5
Service: 5
I’ve never thought of giving McDonald’s a review. But this is the first one I can say always super duper clean. Never have I dealt with anyone who doesn’t seem like they want to work. Super fast service. Haven’t missed an item yet in my orders. And sometimes I order for about 6 guys and order good. In the morning I order on app soon as I walk in they ask my name and hand my food with a smile
Atmosphere: 5
Food: 5
Service: 5
Always clean (thanks to Keyla’s effort 🤗🤗)
The temperature of the restaurant is perfect
The food and service are ALWAYS good.
Nice staff.. best Mc Donald’s Around
Atmosphere: 5
Food: 5
Service: 5
Absolutely terrible experience every single time. The supervisors are not just rude — they’re completely unprofessional and clearly have no training in basic customer service. They mess up orders constantly, especially billing, and instead of owning their mistakes, they gaslight customers like it’s our fault. The staff treats people with zero respect, whether you’re inside the store or stuck at the slow, chaotic drive-thru. It’s honestly embarrassing. The only saving grace is that the food is fresh, but it’s not worth dealing with the attitude and incompetence. Management seriously needs to get it together.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately, the supervisors are rude. They know nothing about customer service. They make mistakes when billing orders, but they act as if the mistake was the customer's. It's always a bad experience for the public, both inside the store and at the drive-thru. The lack of respect towards the customer is outrageous. I wish they could improve that, since the food is always freshly made.
Atmosphere: 1
Food: 4
Service: 1
this is the only mcdonald’s that charges be for sauces. Jackie is tryna take extra money from us when mcdonald’s is already expensive for no reason
Service: 1
Restaurantji Recommends
Personal is extremely slow. This is a fast food restaurant right? Orders take more than 25min to make. Please train workers to he faster.
Atmosphere: 3
Food: 3
Service: 3
Placed a mobile order and paid 25 mins prior to arriving. After arriving was told to wait another 15 mins. What is the point of ordering early if I still have to wait this long?
Atmosphere: 2
Food: 3
Service: 1
I love McDonald's (5700 NW 79th Ave)
horrible attitudes from the cuban ladies that work at the front. All of them yell the back of the house employees and also treat customers very bad. Please managers be aware of this, you don't want to loose customers specially with this economy. We don't want people yelling at their jobs not happy at all.
Atmosphere: 1
Food: 1
Service: 1
Good afternoon, today there was a very uncomfortable and extremely bad taste moment. First, they did not want to attend to the checkout until the orders were finished while the checkout was open, and then the manager not only treated my colleagues who were buying poorly but also mistreated the cleaning lady and threatened her that if there was a bad comment I would make her responsible. That woman cannot be a manager, she did not know how to solve the problem and on the contrary, it created a horrible situation
Atmosphere: 1
Food: 3
Service: 1
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