Pollo Tropical

4211 NW 36th St, Miami Springs
(305) 884-2268

Recent Reviews

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Bianca Beach

Always busy! But food is great šŸ‘

Atmosphere: 3

Food: 5

Service: 3

sum-15

Excellent service with tasty flavorful food! Unique menu with different sauces to try. True to Florida and the cultural!

Adan

🤤The best tropical chicken in MiamišŸ’Æ

Atmosphere: 5

Food: 5

Service: 5

Odalys Macias

I've been waiting in line for over 30 minutes because someone has to come to my car to take my order. I don't know if the speaker is broken, but if it is, it should be fixed to avoid this long wait! šŸ˜©šŸš—ā³ #CustomerService #Waiting #Order

Atmosphere: 2

Food: 5

Service: 2

Rafael E Batista

Every time I come here, I leave completely satisfied

Atmosphere: 5

Food: 5

Service: 5

CHRIS PERRY

Fresh food, fast service with a casual atmosphere. One of my favorite Pollo’s in South Florida.

Atmosphere: 5

Food: 5

Service: 5

Miguel Rojas

Awesome food šŸ˜‹

Atmosphere: 5

Food: 5

Service: 5

Laura HernƔndez

Great service! Everyone was very nice

Ivan Stancik

Hair in the plate & they did not gave me the rice, drove away & notice both & they try to tell me i can not get my money back until i start to escalate it to a fight

Mauriett Chayeb

This has to be the TOP Pollo Tropical in all of South Florida. The lines for drive thru are always around the corner, if you can find parking get off and order inside. The chicken is ALWAYS and I mean ALWAYS 20+ years I’ve eaten here, fresh of the grill. I think because of the volume of guests near airport that have to keep cooking all day long. The food is so good, beans, rice, plantains, even the dessert is yummy. Thank you for offering great prices and quality food to the community!!!

Atmosphere: 5

Food: 5

Service: 5

Alejandro Gutierrez

Excellent service

maryury fernandez

I wasn’t going to leave this review the many times things have been unpleasant but I think today did it.
I had many situations where the staff here is just astronomical LAZY. There’s an employee taking your order in the drive thru line, I forgot to add my drinks when I arrive to the window. MIND YOU I HAVENT EVEN PAID, I ask to add my soft drink the lady flat out told me no she couldn’t do that because there a line and it will take her to much time to punch in my drinks.
There’s many more stories but point is avoid this location. HORRIBLE CUSTOMER SERVICE.

Atmosphere: 1

Food: 5

Service: 1

RIVE MCINTOSH

Omg it was very busy and loud and overly crowded. They called my number in Spanish which I don't speak so the worker had to read my receipt in order to give me the correct food and my wife has a very sensitive stomach so I thought this would be a great place to eat but I was wrong the food tasted old and caused her a week of throwing up and a hospital visit ughhhh. STAY AWAY!!!

Atmosphere: 1

Food: 1

Service: 1

Hensly Carlyn

It’s ridiculous that to get a refill you have to stand back in a 10 people line

Emilia Spencer

So yummy

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