Honestly the smallest. Dryest chicken ever, the plantains 4.++ were cold and hard. The salad 5.49 was a hand full of lettuce, tiny croutons and two teaspoons of dressing. Not a great 1st impression. Tatiana at the drive thru was super nice tho. Seriously the food looks good from far but it is FAR from good. Keeping it Honest.
Food: 1
Mophi
I visited the restaurant to pick up my food. I enjoyed the food, but I noticed that they charge 3.99% of your bill. On top of that, they don’t inform you if you want to pay cash. I can save that 3.99% for interest. We’re not talking about Pollo Tropical prices here; they charge about $16 per meal. Come on, people!
Atmosphere: 4
Food: 5
Service: 3
Thea
I remember when this place first open the food was good and worth it not now my food was not fresh and my chicken was very small and DRY...
Ricardo CD
Garbage so sad. If you’re in the mode for plastic tasking kitchen and 20+ sauces. Go somewhere else
Atmosphere: 1
Food: 1
Service: 3
Juan Martinez
This has got to be the the wost potatoe stacker I have ever had, and the service made me feel like I was somewhere in bad part of Havana... The potatoe was not coooked (hard as a rock) the guacamole was horrible tasting.
The service, employees talking and ignoring your paying customers . The language (acere y consorte) direct from the other side of the tracks in Havana..
You have got my last dollar and those of everyone I can reach out to..
By far the worst experiance and food I've ever had. I wish zero's were available because its whats deserved..
Bad service starts at the top. The fact that they have a large amount of bad reviews and most are about service and quality of food and not one has any comments from the owner says a whole lot about the company.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Baked Potato
Rene Castillo
Terrible. Food was dry had no flavor, over cooked and thenchicken looked like baby chickens. Food had no taste and the service wqs not to good. That being said I may in the future give them another visit to see if they have improved
Odalys Caceres
This location is a hit or miss. Sometimes the food is good but the majority of the time you get col food and hard white rice.
Atmosphere: 4
Food: 1
Service: 4
Ballester Family
If I could give negative stars I would - customer service is beyond horrible! They used to be good when they first started but the quality continues to decline and despite our informing them, they do not care - I ordered a chefen tonight but they forgot the chicken (5 little pieces of chicken) - when I called they didn't care all they said was that they will give me a 10% off my next order 😠 they lost my family and I as customers! They've continued raising their prices and giving less chicken - their containers used to be good too but since the pandemic they started suing cheap foam ones but the prices continue up - save your money and go somewhere else - they do not care about their loyal customers
Atmosphere: 1
Food: 1
Service: 1
Issac
Quarter chicken meal was $15 but seemed as if I was paying for the sides and the service cause the food wasn’t acceptable. I thought pollo tropical was bad but I think they got competition after getting the smallest quarter chicken meal ever. I wouldn’t recommend this place anymore.
Food: 1
Service: 5
Isaiah Alvarez
The food and service is good but the dining area was super dirty but I guess that was because I came an hour before closing.
Honestly the smallest. Dryest chicken ever, the plantains 4.++ were cold and hard. The salad 5.49 was a hand full of lettuce, tiny croutons and two teaspoons of dressing. Not a great 1st impression. Tatiana at the drive thru was super nice tho. Seriously the food looks good from far but it is FAR from good. Keeping it Honest.
Food: 1
I visited the restaurant to pick up my food. I enjoyed the food, but I noticed that they charge 3.99% of your bill. On top of that, they don’t inform you if you want to pay cash. I can save that 3.99% for interest. We’re not talking about Pollo Tropical prices here; they charge about $16 per meal. Come on, people!
Atmosphere: 4
Food: 5
Service: 3
I remember when this place first open the food was good and worth it not now my food was not fresh and my chicken was very small and DRY...
Garbage so sad. If you’re in the mode for plastic tasking kitchen and 20+ sauces. Go somewhere else
Atmosphere: 1
Food: 1
Service: 3
This has got to be the the wost potatoe stacker I have ever had, and the service made me feel like I was somewhere in bad part of Havana...
The potatoe was not coooked (hard as a rock) the guacamole was horrible tasting.
The service, employees talking and ignoring your paying customers . The language (acere y consorte) direct from the other side of the tracks in Havana..
You have got my last dollar and those of everyone I can reach out to..
By far the worst experiance and food I've ever had. I wish zero's were available because its whats deserved..
Bad service starts at the top. The fact that they have a large amount of bad reviews and most are about service and quality of food and not one has any comments from the owner says a whole lot about the company.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Baked Potato
Terrible. Food was dry had no flavor, over cooked and thenchicken looked like baby chickens. Food had no taste and the service wqs not to good. That being said I may in the future give them another visit to see if they have improved
This location is a hit or miss. Sometimes the food is good but the majority of the time you get col food and hard white rice.
Atmosphere: 4
Food: 1
Service: 4
If I could give negative stars I would - customer service is beyond horrible! They used to be good when they first started but the quality continues to decline and despite our informing them, they do not care - I ordered a chefen tonight but they forgot the chicken (5 little pieces of chicken) - when I called they didn't care all they said was that they will give me a 10% off my next order 😠 they lost my family and I as customers! They've continued raising their prices and giving less chicken - their containers used to be good too but since the pandemic they started suing cheap foam ones but the prices continue up - save your money and go somewhere else - they do not care about their loyal customers
Atmosphere: 1
Food: 1
Service: 1
Quarter chicken meal was $15 but seemed as if I was paying for the sides and the service cause the food wasn’t acceptable. I thought pollo tropical was bad but I think they got competition after getting the smallest quarter chicken meal ever. I wouldn’t recommend this place anymore.
Food: 1
Service: 5
The food and service is good but the dining area was super dirty but I guess that was because I came an hour before closing.
Atmosphere: 2
Food: 5
Service: 5
Restaurantji Recommends
Large portions and good, clean food. Can’t ask for more honestly.
Atmosphere: 4
Food: 5
Service: 5
Never disappointing!
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service, delicious food and good prices
Atmosphere: 5
Food: 5
Service: 5
Can't go wrong eating here. The food is fresh and real good. The staff are all friendly and quick in preparing your food.
Atmosphere: 4
Food: 4
Service: 4
They have amazing chicken dishes, rice, and beans, and salad. Great portions. Nice staff. Great prices too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Chop Bowl, Whole Chicken, Mashed Potatoes, Curry Mustard Sauce, Garlic Cilantro Sauce, Black Beans, Pita
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