The worst of the worst so dysfunctional no, communication, no ticket numbers or names ,which leads to the wrong orders, Au Bon Pain needs help at training with Customer service, and organization skills!!
Atmosphere: 1
Food: 2
Service: 1
Ruth Henry
It is 12:21 am Friday morning and store hours says it's open 24 hours. But all the lights are closed, the door is locked. I call the phone number on the website and no one is answering. Why advertise 24 hours when you Cleary close at a certain time.
The funny thing is, I've had their food before. It taste really good. But you can't post one set of hours but go by a different set thats not posted.
Edit after 1am: Apparently they take 3 hour breaks. It's 2 of them in the store and they take it together. When I asked why the breaks are together, the cashier says he make up his own hours and can't no one tell him anything.
I even asked what is good for diabetic patients and he said he don't know. I understand that it's not his job to know but atleast try to know different menu options for sick people.
Atmosphere: 1
Service: 1
Vy P
Good morning,
On Friday, June 6, 2025, at approximately 7:23 AM, I visited your Jackson Hospital South location in Miami, FL. Upon entering the restaurant, I began reviewing the menu. Once I was finished, I approached a young lady for assistance. Unfortunately, she ignored me for about five minutes. It wasn’t until another customer arrived that she finally acknowledged me.
Her demeanor was rude and disrespectful, and the overall interaction left me feeling dismissed and uncomfortable.
I’m bringing this to your attention in hopes that steps will be taken to ensure better customer service moving forward.
Thank you for your time.
Atmosphere: 1
Food: 4
Service: 1
Susan Martin
This is NOT 24 hours…I went at 11:40pm on 6/4 and the lights were on, the place was open but no employees in sight…I waited by the window for 10 minutes and had to leave because no one showed face to attend me..
Tariq Emran
I like their cheese danish. Yummy yummy yummy!
Maria Rodriguez
Nice bakery with great extended hours for patients family and health workers. Clean healthy food choices.
Ana Rivera
took my au bon pain away 💔😔
Levian L
24 hrs open is a false statement.
Robyn
The manager is a great guy. The rest of the staff are hardworking and kind. The food and coffee are always delicious.
Food: 5
Service: 5
Tl
I absolutely love Steven's attitude—he's such a great manager! Every time I see him, he puts a smile on my face with his kindness and positivity.Thank you for making my caramel fraps taste amazing you’re the best!
The women who work there are rude, they do not provide the service or information correctly, I went to request information and they treated me very badly, they were disrespectful and did not help me at all, simply for requesting information, by politely saying that it was not With them it was enough, it was not necessary for ALL of them to treat me badly and be so disrespectful, they respond badly and aggressively. They should train the staff to deal with the public because it is the image of the company that they are representing or the manager should be more aware of the staff, because the ones who were charging were ruder than the others. The location is located in the hospital of the Jackson in Miami, in front of the pharmacy.
Atmosphere: 1
Service: 1
Aleisha McCutcheon
I patronize this business often being that it is close to my job! However today I went there and upon purchasing my lunch I asked for a cup of water, they offered me a cup of water as if I did not just spend $15 on my lunch there. When I inquired about why I was being offered a different size water than before, I was then asked do I want a top. I would think being that I patronize this business often and let me add they aren’t cheap, the least I could be given was an actual au bon pain cup with water and a top!
Atmosphere: 3
Food: 3
Service: 2
damaris vasallo
Excellent
Atmosphere: 5
Food: 5
Service: 5
Kimberly Bakuuba
I tried very hard not to look at the prices so I may enjoy my meal; a little expensive but worth the treat & taste wonderful?and the AMERICAN Coffee is awesome??. Thank you all for great food & coffee!WOW!
Vegetarian options: If the option has meat, chicken or tuna; they make all sandwiches fresh so it's not added and the price is adjusted because the flesh was not added. Yummy?
The worst of the worst so dysfunctional no, communication, no ticket numbers or names ,which leads to the wrong orders, Au Bon Pain needs help at training with Customer service, and organization skills!!
Atmosphere: 1
Food: 2
Service: 1
It is 12:21 am Friday morning and store hours says it's open 24 hours. But all the lights are closed, the door is locked. I call the phone number on the website and no one is answering. Why advertise 24 hours when you Cleary close at a certain time.
The funny thing is, I've had their food before. It taste really good. But you can't post one set of hours but go by a different set thats not posted.
Edit after 1am:
Apparently they take 3 hour breaks. It's 2 of them in the store and they take it together. When I asked why the breaks are together, the cashier says he make up his own hours and can't no one tell him anything.
I even asked what is good for diabetic patients and he said he don't know. I understand that it's not his job to know but atleast try to know different menu options for sick people.
Atmosphere: 1
Service: 1
Good morning,
On Friday, June 6, 2025, at approximately 7:23 AM, I visited your Jackson Hospital South location in Miami, FL. Upon entering the restaurant, I began reviewing the menu. Once I was finished, I approached a young lady for assistance. Unfortunately, she ignored me for about five minutes. It wasn’t until another customer arrived that she finally acknowledged me.
Her demeanor was rude and disrespectful, and the overall interaction left me feeling dismissed and uncomfortable.
I’m bringing this to your attention in hopes that steps will be taken to ensure better customer service moving forward.
Thank you for your time.
Atmosphere: 1
Food: 4
Service: 1
This is NOT 24 hours…I went at 11:40pm on 6/4 and the lights were on, the place was open but no employees in sight…I waited by the window for 10 minutes and had to leave because no one showed face to attend me..
I like their cheese danish. Yummy yummy yummy!
Nice bakery with great extended hours for patients family and health workers. Clean healthy food choices.
took my au bon pain away 💔😔
24 hrs open is a false statement.
The manager is a great guy. The rest of the staff are hardworking and kind. The food and coffee are always delicious.
Food: 5
Service: 5
I absolutely love Steven's attitude—he's such a great manager! Every time I see him, he puts a smile on my face with his kindness and positivity.Thank you for making my caramel fraps taste amazing you’re the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Mango Smoothie, Caramel Frappuccinoooo, Tuna Salad Sandwich
Restaurantji Recommends
great job
Atmosphere: 5
Food: 5
Service: 5
The women who work there are rude, they do not provide the service or information correctly, I went to request information and they treated me very badly, they were disrespectful and did not help me at all, simply for requesting information, by politely saying that it was not With them it was enough, it was not necessary for ALL of them to treat me badly and be so disrespectful, they respond badly and aggressively. They should train the staff to deal with the public because it is the image of the company that they are representing or the manager should be more aware of the staff, because the ones who were charging were ruder than the others. The location is located in the hospital of the Jackson in Miami, in front of the pharmacy.
Atmosphere: 1
Service: 1
I patronize this business often being that it is close to my job! However today I went there and upon purchasing my lunch I asked for a cup of water, they offered me a cup of water as if I did not just spend $15 on my lunch there. When I inquired about why I was being offered a different size water than before, I was then asked do I want a top. I would think being that I patronize this business often and let me add they aren’t cheap, the least I could be given was an actual au bon pain cup with water and a top!
Atmosphere: 3
Food: 3
Service: 2
Excellent
Atmosphere: 5
Food: 5
Service: 5
I tried very hard not to look at the prices so I may enjoy my meal; a little expensive but worth the treat & taste wonderful?and the AMERICAN Coffee is awesome??. Thank you all for great food & coffee!WOW!
Vegetarian options: If the option has meat, chicken or tuna; they make all sandwiches fresh so it's not added and the price is adjusted because the flesh was not added. Yummy?
Atmosphere: 5
Food: 5
Service: 5
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