On Friday, June 6, 2025, at approximately 7:23 AM, I visited your Jackson Hospital South location in Miami, FL. Upon entering the restaurant, I began reviewing the menu. Once I was finished, I approached a young lady for assistance. Unfortunately, she ignored me for about five minutes. It wasn’t until another customer arrived that she finally acknowledged me.
Her demeanor was rude and disrespectful, and the overall interaction left me feeling dismissed and uncomfortable.
I’m bringing this to your attention in hopes that steps will be taken to ensure better customer service moving forward.
Thank you for your time.
Susan Martin
This is NOT 24 hours…I went at 11:40pm on 6/4 and the lights were on, the place was open but no employees in sight…I waited by the window for 10 minutes and had to leave because no one showed face to attend me..
Tariq Emran
I like their cheese danish. Yummy yummy yummy!
Maria Rodriguez
Nice bakery with great extended hours for patients family and health workers. Clean healthy food choices.
Ana Rivera
took my au bon pain away 💔😔
Levian L
24 hrs open is a false statement.
Robyn
The manager is a great guy. The rest of the staff are hardworking and kind. The food and coffee are always delicious.
Food: 5
Service: 5
Tl
I absolutely love Steven's attitude—he's such a great manager! Every time I see him, he puts a smile on my face with his kindness and positivity.Thank you for making my caramel fraps taste amazing you’re the best!
The women who work there are rude, they do not provide the service or information correctly, I went to request information and they treated me very badly, they were disrespectful and did not help me at all, simply for requesting information, by politely saying that it was not With them it was enough, it was not necessary for ALL of them to treat me badly and be so disrespectful, they respond badly and aggressively. They should train the staff to deal with the public because it is the image of the company that they are representing or the manager should be more aware of the staff, because the ones who were charging were ruder than the others. The location is located in the hospital of the Jackson in Miami, in front of the pharmacy.
I patronize this business often being that it is close to my job! However today I went there and upon purchasing my lunch I asked for a cup of water, they offered me a cup of water as if I did not just spend $15 on my lunch there. When I inquired about why I was being offered a different size water than before, I was then asked do I want a top. I would think being that I patronize this business often and let me add they aren’t cheap, the least I could be given was an actual au bon pain cup with water and a top!
Atmosphere: 3
Food: 3
Service: 2
damaris vasallo
Excellent
Atmosphere: 5
Food: 5
Service: 5
Kimberly Bakuuba
I tried very hard not to look at the prices so I may enjoy my meal; a little expensive but worth the treat & taste wonderful?and the AMERICAN Coffee is awesome??. Thank you all for great food & coffee!WOW!
Vegetarian options: If the option has meat, chicken or tuna; they make all sandwiches fresh so it's not added and the price is adjusted because the flesh was not added. Yummy?
Atmosphere: 5
Food: 5
Service: 5
Melissa Hidalgo
The prices are great, the food amazing, and the service is amazing! The manager is a great person and super attentive!
Atmosphere: 4
Food: 5
Service: 5
LAZARO A
Don't go here - it's a waste of your time and money. I used to go every morning for breakfast and the service and quantity and quality is going down the hill, yesterday I asked for a banana milkshake large $5.45 and the employee peeled a banana and just put a quarter of if in the milk shaker lots of ice and milk I inquired her if for a shake of almost 6.00 bucks they do not put the entire banana and she said to me that is the norm so for every banana they are making almost 18 bucks 3 milkshakes that is a rip off ,for a whole hand of ripe bananas in any market would be like $1.80.To tell the history short I also asked for a butter toast the size is not the same as 3 months ago ,now the new norm would fit in your hand ,disrespectful.
Good morning,
On Friday, June 6, 2025, at approximately 7:23 AM, I visited your Jackson Hospital South location in Miami, FL. Upon entering the restaurant, I began reviewing the menu. Once I was finished, I approached a young lady for assistance. Unfortunately, she ignored me for about five minutes. It wasn’t until another customer arrived that she finally acknowledged me.
Her demeanor was rude and disrespectful, and the overall interaction left me feeling dismissed and uncomfortable.
I’m bringing this to your attention in hopes that steps will be taken to ensure better customer service moving forward.
Thank you for your time.
This is NOT 24 hours…I went at 11:40pm on 6/4 and the lights were on, the place was open but no employees in sight…I waited by the window for 10 minutes and had to leave because no one showed face to attend me..
I like their cheese danish. Yummy yummy yummy!
Nice bakery with great extended hours for patients family and health workers. Clean healthy food choices.
took my au bon pain away 💔😔
24 hrs open is a false statement.
The manager is a great guy. The rest of the staff are hardworking and kind. The food and coffee are always delicious.
Food: 5
Service: 5
I absolutely love Steven's attitude—he's such a great manager! Every time I see him, he puts a smile on my face with his kindness and positivity.Thank you for making my caramel fraps taste amazing you’re the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Mango Smoothie, Caramel Frappuccinoooo, Tuna Salad Sandwich
great job
Atmosphere: 5
Food: 5
Service: 5
The women who work there are rude, they do not provide the service or information correctly, I went to request information and they treated me very badly, they were disrespectful and did not help me at all, simply for requesting information, by politely saying that it was not With them it was enough, it was not necessary for ALL of them to treat me badly and be so disrespectful, they respond badly and aggressively. They should train the staff to deal with the public because it is the image of the company that they are representing or the manager should be more aware of the staff, because the ones who were charging were ruder than the others. The location is located in the hospital of the Jackson in Miami, in front of the pharmacy.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I patronize this business often being that it is close to my job! However today I went there and upon purchasing my lunch I asked for a cup of water, they offered me a cup of water as if I did not just spend $15 on my lunch there. When I inquired about why I was being offered a different size water than before, I was then asked do I want a top. I would think being that I patronize this business often and let me add they aren’t cheap, the least I could be given was an actual au bon pain cup with water and a top!
Atmosphere: 3
Food: 3
Service: 2
Excellent
Atmosphere: 5
Food: 5
Service: 5
I tried very hard not to look at the prices so I may enjoy my meal; a little expensive but worth the treat & taste wonderful?and the AMERICAN Coffee is awesome??. Thank you all for great food & coffee!WOW!
Vegetarian options: If the option has meat, chicken or tuna; they make all sandwiches fresh so it's not added and the price is adjusted because the flesh was not added. Yummy?
Atmosphere: 5
Food: 5
Service: 5
The prices are great, the food amazing, and the service is amazing! The manager is a great person and super attentive!
Atmosphere: 4
Food: 5
Service: 5
Don't go here - it's a waste of your time and money. I used to go every morning for breakfast and the service and quantity and quality is going down the hill, yesterday I asked for a banana milkshake large $5.45 and the employee peeled a banana and just put a quarter of if in the milk shaker lots of ice and milk I inquired her if for a shake of almost 6.00 bucks they do not put the entire banana and she said to me that is the norm so for every banana they are making almost 18 bucks 3 milkshakes that is a rip off ,for a whole hand of ripe bananas in any market would be like $1.80.To tell the history short I also asked for a butter toast the size is not the same as 3 months ago ,now the new norm would fit in your hand ,disrespectful.
Atmosphere: 3
Food: 1
Service: 2
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